Russell Cellular is a Verizon Authorized Retailer in Waco offering the latest mobile technology. Reviews highlight excellent customer service from the staff, who are described as knowledgeable, professional, patient, and helpful. Customers report smooth processes for switching services and transferring phone numbers, even during very busy days. The employees are noted for their ability to multi-task, provide good explanations, and handle complex tasks like transferring service from other providers. The overall experience is characterized as easy and outstanding, with great conversations and friendly interactions.
Awesome worker she was very helpful when I needed help I will always go there for help very good customer service. ?
December 2023
Went here for a hotspot RV We did not realize this was a third party and were charged third party fees and also we're not given an option for a hotspot or just told that's the only one we have and that was it but we needed it so we needed it anyway. Just check all that stuff before you do it.
November 2022
We came in to switch service from AT&T landline to cellphone. We wanted the number to forward to new service. Alexandra Moreno did a good job explaining what we need to do and what phone could be purchased!!! She was patient and helpful!! Best customer service.
