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“Yasel and Maya ARE the best customer service delivery ever. I was a little skeptical about the store, but please come in and give it a chance. I got a new phone, new plan. Thanks so much for the wonderful service. Really made me feel good and at home.”
“I just wanted to say that Jessica at the store was really positive. She knows her stuff and she did a great job helping me and she knows how to sell :-) OK I just post it.”
“Needing to change my phone because it was old and tired I went this center in Sugarhouse and was greeted by Dylan Brunner who swiftly and pleasantly served me and took care of all my problems I would recommend Dylan and this center to everyone”
“Denny with Sumo Fiber support was absolutely outstanding. He was extremely professional and was able to help me solve the problem that I had, which in reality wasn't even a problem with my service. It was me. I was the problem. He never said it, he took all the information and days worth of testing I provided and took every logical step that he could. He did not rush me off the phone, when we got stumped he asked good questions that eventually led to me finding out the issue. I have been an IT Engineer for going on 15 years and sometimes even other IT guys need someone just to sanity check their work. After todays experience. I would back Denny up in a Bar fight without hesitation.”
“The team came in to install our internet when our complex converted systems. They were so amazing from start to finish! Friendly people who took their time to make sure our unit was up to date and ready to go. The internet quality is also fantastic. We couldn’t be happier!!!”
“Went in close to closing time with a few oddball questions and issues I thought would be difficult. Tara (with the pink hair) was extremely kind and helpful and fixed it all within minutes. My kiddo got my new phone and I got my old one back. Great day for everyone.”
“Spoke with Roger about some questions that I had about service and speed. He was super informative, gave me the information I needed, and suggestions about equipment. Thanks”
“I just bought a new iPhone from Tmobile about a week ago. I took it to the Foothill Tmobile store in Salt Lake City, Utah for some help. Lessie helped me set it up and sync to my Apple watch. He even stayed 30 minutes past closing time to get the job completed. The following day, Lessie put a new screen protector on my phone and helped me get my old phone ready to send back by clearing out my data, etc. Lessie was efficient, friendly, knowledgeable and he has a great smile. Give that young man a raise!”
“Went in with a question abt the google text app being wonky on my phone. Ezekiel was patient and determined to figure out what was wrong. And he fixed it !!! Thank you !”
“Areom is patient with me and kind. He understands something about customers that others don't to just allow different things in the presence of nobody just time”
“Always helpful! The staff was friendly and inviting. Got me a new glass protector ordered and sent to my house. Told me to come back with it if I needed help. Excellent service!”
“These guys know how to work! I was able to witness them at work over a period of a few days and not only did they work hard, but they were courteous and kind, clean and very professional. They know their stuff and will likely save you a grundle on your phone bill and other low voltage needs. I can't recommend them enough!”
“Staff is amazing! Super friendly! The store feels kinda homey. Good atmosphere when you walk in. Love that there's a store to go to help get problems fixed in person rather than over the phone.”
“We needed to switch over from another carrier and DJ helped us. He was so great to work with. He laid everything out and explained everything and helped us get the whole families phones switched over. DJ was very patient and so great through the whole process. Ask for DJ he’ll take great care of you.”
“They are so responsive. I wish everyone gave such good customer service. Any issue is immediately taken care of. I hear neighbors complain about their internet provider and all I can say is that they should give Echo Broadband a try. I really appreciate how reliable they are. Greg”
“Carrie assisted me recently and she was a pleasure to deal with. She was professional, courteous, and knew her job. She was able to fix my issue and did it all with a smile. I only make posts for bad or (in this case) exceptional service. Thanks again and great job, Carrie.”
“Branden was extremely helpful and patient. He was knowledgeable and quick thinking to help me switch carriers. This was my best cell phone service experience. Thank you!”
“Today I chatted with Jeff and Robin who helped me some technical stuff, they're awesome and super chill. Thanks you guys!As always, a shout out to Naldo and Sijie! They've always been incredibly patient with my technical prowess... lol This team is amazing, I support and encourage you to utilize their services. Rock on my friends! Thanks again, and take care. -EO ✌️”
“Ricky was really helpful!! He was able to get done what other costumer service reps for Xfinity were unable to do.
Xfinity online customer service is a fraud. They claimed to have sent a router which never came. A week after ordering I went back in and realized there were additional forms to send in. Three weeks later I reached out to customer service and they claimed it was never shipped and there were no orders in to send it. So the first month of having the router on our plan was useless. Management at physical locations should be able to remedy this by extending the current rate for the router for the one month we did not have it. But such a solution was not offered.”
“I came in around 1130 to return some equipment . The store had a few people looking at phones and the employee was able to squeeze me in real quick. Total wait time was only a couple minutes and the equipment was taken off my account right away. Thank you”
Open 24 hours
Salt Lake City
Internet Service Providers
“I went in to this store early this morning to exchange a TV box that another store provided to me and lied about. I didn't catch the name of the employee, and on the receipt it only shows D{E as the cashier, but he was easy to work with and prompt to address my issue and rectify it.
On a side note, I am not sure why there are a massive amount of one star reviews for this location. People seem to be confused that the employees at this location are not to be blamed because xfinity doesn't give them the tools to properly help people is a way that helps the customers. Their issue is with xfinity as a whole, not a particular store.”
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“A solid five stars for this outfit. They were there before, during and after installation of our new fiber internet service to see that everything was running smoothly with our internet, devices and phone.
GREAT SERVICE and the price was competitive too.
I recommend them to anyone.”