Shoe Stores in West Jordan, UT

“Alex was super helpful and nice with getting me new shoes for work. The other workers were also nice people and pleasant to speak with. Easily my favorite place to go for work shoes 👍”

“The gals at the register are amazing with great energy and super helpful. Would like to call out Cierra in particular which helped my wife track down a unique pair of boots (one of two across all US stores). She called up two other stores and coordinated a transfer to help us out with this one. We really appreciate her going the extra mile for us and likely other customers. This kind of service is much much higher than we are typically used to and it needs to be called out. Thanks so much Cierra!”

“By far the best Nike location. We always find the best deals and I feel like the employees here truly care. Rodrigo was awesome from the moment I walked through the door. Assisting on the floor and at checkout. Thanks for making sure I got the best deal!”

“Backdrop: 10 & 7 yo boys getting shoes with grandma - who is having a good day during chemo, but still feeling wiped out. Go to FF because it’s right next to ON and can do both in 1 stop. Not sure where to most efficiently start so ask - Abby points me in the correct direction. 7 yr old takes 10 minutes. Abby asks halfway through if we are finding everything, which at that point I was. But 30 min in can’t find anything that fits 10yo. I am fading very fast. I spy Abby and ask for more help. She returns in a couple of minutes arms full of various sizes, brands and styles. By this time I wish i could lie down but clearly that’s not an option!! Abby disappears again after we sorted through what she had brought, and returns quickly with perfect fits and options! She clearly sensed I needed real help and just did what she could to get the job done. When I got to the register it was Abby behind the counter. “I’d love to speak to your manager,” I said, “but I bet that’s you!” She just smiled. So I went ahead and complimented her on the CS, told her how great Abby was, but there was no one higher up to tell what an awesome representative of the company Abby had been. My guess is Abby treats all her customers like she did me, and for all I know, she didn’t have any idea how sick I was feeling. But her attitude is reflected in the store - organization, cleanliness, clear signage, good service. She is a model to her team, and she has instilled that positivity and helpfulness in them. In my whole life, I have never had such impeccable customer service, and I used to train retailers in CS. So I hope Abby’s manager, wherever they are, reads this and gives her a shout out. And oh, yes! Great shoes!! We came away with 4 pair!!!”

“I wanted to take a moment to recognize the amazing staff at Tilly’s. (Charlotte, addy and Charlie) we were shopping with our kids today, and during our visit, my daughter had an incident. The way the employees responded was nothing short of incredible. They were kind, patient, compassionate, and treated her with so much care and understanding during a difficult moment. It’s easy to find a store that sells great products, but it’s much harder to find employees who genuinely care about the people who walk through their doors. The staff went above and beyond to help us, and their kindness made a stressful situation so much easier for our family. Thank you for showing such empathy and professionalism. We left feeling incredibly grateful, and we’ll definitely be returning customers. Tilly’s is fortunate to have such wonderful people representing their store.”

“My random shopping at Carters have always been so phenomenal. The staff is always helpful from phone calls answering questions. Being senior citizens relizing how friendly ,to asking if I found everything. I believe many times we don't understand their policies to having our own beliefs on being on the front line . Take time to understand customer service.God bless”