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“We have been shopping around for a Car loan and the other credit unions APR was high. My coworker recommended Transportation. Within 48 hours we were approved, good rate and the cashiers check was delivered to the dealership. Our loan officer Shraddha Vera, was on point! Did this loan with haste, efficiency, great communication and a lot of hard work. We appreciate Shraddha and hope all their employees are this good.”
“Working with Eddy was a great experience, he was very communicative and kept things moving along for our HELOC. He answered all of our questions and gave us different options for our best outcome. Thank you Eddy!”
“Thank you, Tanya!
We recently had some frustrating issues with my parents’ new Bank of America account. After a canceled appointment and an unhelpful phone call, we walked into the branch feeling stressed and unsure of what to do next. That’s when we met Tanya—and she completely turned things around.
She was incredibly patient, professional, and quick to solve the problem. Not only did she fix the issue efficiently, but she also took the time to explain everything clearly and gave us helpful tips to prevent future problems. Tanya’s calm, kind, and knowledgeable approach made all the difference.
Thanks to her, a stressful situation became a smooth, even pleasant, experience. We’re so grateful for her help. She truly is the best banker I’ve ever met, and I wanted to leave this message to say a heartfelt thank you.”
“This is an excellent credit union if you work at the PTO. They will help you get your direct deposit for pay, and your online bill pay set up. The onsite location makes it extremely convenient. They have all the typical services like money orders, cashier's checks, CDs/money markets, savings accounts, car loans, etc. No problems.”
“Excellent experience working with Sheree on an auto loan. As a first time car buyer she was patient and helpful with all my questions. The whole process from application to receiving the check was quick, straight forward and easy. Also the best rates you will find anywhere!”
“i've had very good experiences at this branch office, so i don't know how to distinguish my visits from those who felt so cheated. the branch manager, william, has gone way out of his way to assist me. his interactions with other customers, all of whom seemed to recognize & greet him warmly, were impressively professional. the only reason i withheld the fifth star is because some of the tellers are way too friendly & chatty & that's not my way. i'm sure most others appreciate it.”
“I visited the Hybla Valley branch today and realized I had forgotten my wallet. Melissa was wonderful, assisting me with a workaround and showing me features available through the Navy Federal app. Her help turned a frustrating situation, entirely my own fault, into a manageable one. I truly appreciate her support and excellent service!”
9AM - 2PM
600 N Washington St, Alexandria
Banks
“The best Bank of America branch in the dmv. Very friendly customer service especially especially Mr mebratu abatye. Excellent service every time I come into the branch
Thank you guys very much”
“I have been with Burke and Herbert for 25 years and have always received outstanding services. The best one is at the main office in old town Alexandria. Ms. Mariana Mesak is always there to help me. She’s friendly , extremely polite and competent. She’s always helpful and understanding. I love this bank.”
“I visited this financial center as a new first client and met Hashmatullah sangar.he was very knowledgeable, professional, and very happy face person. He gave me very great info about building credit and future plans.”
“It is difficult to describe how awesome Bill Christopher is during the entire lifecycle of the mortgage process. I am not well-versed in the home buying process and came to Bill with a litany of questions. Not only did he fully answer every single one of my questions, but by the end of each conversation I had with Bill he had explained everything so well that I felt like an expert on home buying and could make decisions fully informed and with peace of mind. Bill’s communication style is attentive, informative, knowledgeable, and helpful—everything I am looking for in a lender! He pays extreme attention to detail and succinctly explains what to expect so that there are no surprises. I can not recommend Bill highly enough…I feel fortunate to have been introduced to such a high-performing professional and will use Bill in every mortgage lending scenario that I encounter.”
“I’m so glad NFCU is close by with plenty of parking. The staff are so professional, they’ve turned banking into a speed run—my transaction took less than 3 minutes, which is faster than the time it took me to put on my jacket, scarf, and gloves just to head out in this winter weather!”
“Our thanks specifically to Mr. Imran Mir and also Ms. Khan for their consistently excellent service at the Cooper Road branch, both recently and over several years. Your knowledge and helpfulness is much appreciated.”
“Was greeted and acknowledged as soon as I entered by Salisha, the branch manager. She was seated at the first office, and was very cordial and professional. I wanted to learn about home equity, and she immediately made time for me and helped me with applying. I had visited another bank, and they told me I would need to make an appointment. I have to say it was extraordinary service for a bank. Highly recommend Salisha for anyone needing banking help, especially with a HELOC.”
“I known this is inappropriate but this is my little way of showing gratitude and appreciation to her. Jane Bradley helped me trade my $1000 to earn $12,700 in five days. She’s very straight forward and genuine, you can contact her for your trading via her details below”
“Aaron saved me today! Long story short, he got a necessary transfer completed that I couldn't do online. He also showed me how to sync up multiple accounts that I set up with different access credentials so I can do it in the future (Aaron, I got it done after I got home!). Much thanks to him!!”
9AM - 12PM
5140 Duke St, Alexandria
Banks
“I had a great experience today, I had planned to pay off a small loan with the bank as I was concerned that I had money in accounts which paid very little if any interest. However, Ms. Hashash pointed out a promotional rate on CD’s so I opened a CD with the extra money and am very happy. This is excellent advice and customer service! Thanks!”
9AM - 12PM
7485 Richmond Hwy, Alexandria
Banks
“This branch has the best customer service out of all the branches i been to in 3 different states. Karen is the main reason i go to this location specifically and i have closer ones near by. Soon as i walk in she will stop what she’s doing just to help me even if there are tellers available, instead she brings me into her office to take care of me and thats happened on multiple occasions. Karen goes above and beyond and even if she didn’t the service is still that great! I would never know if she’s having a bad day because her customer service is that awesome. I hope she never retires!! Job well done Karen!”
9AM - 12PM
1737 King St, Alexandria
Banks
“Came through in the clutch with a safety deposit box. It seemed all the other banks were full with no inventory. The people at United Bank had what I needed and went the extra mile to ensure that I was satisfied. Great job!!!!”
“I wish i can give a 10 start review, Darien and Nia are amaizing to work with... I was very surprise when I arrived to the chase lobby and Ms. Nia inmediatly reconized me and my wife, after almost a year! that was amaizing! and Mr. Darien attention exceed my expectations. Definetely is a pleasure to go to chase and get a very nice attention! Thanks guys! you are wonderful in costumer services!”
9AM - 1PM
3300 Duke St, Alexandria
Banks
“I've been PNC customer for years! I never have any issues with this bank. I have done many transactions at Duke St branch and every time I had a wonderful experience. Fast and easy. I recently open for first time a business account and Mr. Noorani explain me everything. It was a very pleasant experience! He even found a mistake on my LLC and helped me to figure out the solution! It wa not part of his job but he helped me anyway and I was able to fixed it.I'm happy with the service.”
“I had an incredible experience with Dee and her team (Indi) at this Wells Fargo branch. After being turned away by two other branches (Mount Vernon and Cooper Road) when trying to cash a check, Dee and her team not only assisted me with kindness and professionalism but also advocated on my behalf. She went above and beyond to ensure I was treated fairly, as the other two branches made me feel discriminated against. I truly appreciate their outstanding customer service and integrity. Thank you, Dee and team, for making a difference! This is what customer service is all about and I’m hoping the other two branches could learn from Dee and her team.”
Open 24 hours
2930 Eisenhower Ave, Alexandria
Banks
“I bought CDs from PenFed multiple times, because they offer great rates - sometimes the best in the nation. Some of their processes are a little bit old fashioned, but that's OK. What is NOT OK is secret transfer limits. That's right; they limit transferring YOUR money out; the employees know what the limit is, but are literally not allowed to share the info with customers! I was able to figure out that the secret transfer limit was $30,000 per month, resetting on the 13th of each month. Separately, they have not-secret limits; for me, the limit was $5000 per day. Depending on the amount of your CD, it can take a LONG time to get your money out of PenFed, unless you wire the money out. I would be giving a lower rating, but a helpful employee's good attitude makes me feel that 4 stars is the right score.”
9AM - 12PM
7915 Heneska Loop, Alexandria
Banks
“Amazing customer experience. Walked in to request a card and it was that quick. Amazing service. Check out a guy called Bander Ally as he is amazing in helping customers there.”
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“One of the best and smoothest experiences in dealing with banks, thanks to Natalia that explained everything in a professional way, i was able to have everything i asked for.”