Victra, a Verizon Authorized Retailer in Alexandria, VA, is dedicated to providing the best experience for its guests. The knowledgeable and friendly staff, particularly a consultant named Mario, has received high praise for their outstanding customer service. Reviewers highlight Mario's patience, helpfulness, and ability to explain everything clearly, making the selection and setup of new devices easy. Customers appreciate the thorough assistance, including insights on billing issues and device features. The store's mission focuses on connecting technology to life in a trustworthy and enjoyable manner, catering to all customers, including seniors who may need additional support. Overall, this location is highly recommended for its exceptional service and dedicated team.
Greg was incredibly helpful, friendly and nice. He helped me choose my new phone, recommended a cover and screen protector, and got me all set up. I would highly recommend him for anyone needing a new phone.
January 2026
The only Verizon store I support. They provide quick service and answer your questions instead of trying to sell me products and I don't want.
January 2026
My guy got things done in a timely manner and got me together in no time and was very nice about everything he explained about the phone and he set it up for me
