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“There’s a representative there by the name of Lisandro. I have to say it’s for employees like this that big name brands like T mobile are going to keep their business thriving for many years. Lisandro took away the stress I felt before walking into the store. 10 stars Lisandro thanks for your help”
“There was one man on site to help customers, but he helped five people calmly and kindly and was very time efficient. Mohammed listened to problems and very quickly provided solutions, getting everyone on their way with no hassle. Fantastic service and very knowledgeable.”
“Top notch people from the sales and support to onsite techs. Knowledgeable and seem to want happy customers instead of just paying customers, unique to their industry!”
“I highly recommend buying their overpriced screen protector, because anytime you crack it or need to replacement, they will fix it on the spot. This is my second time doing this, and I was in and out of there less than six minutes.
Normally, I just buy screen protectors on Amazon for a few bucks, but with this im set for as long as they honor the program.
Quick caveat though, whichever type you buy, regular or privacy is the one that they will replace.”
“KEENAN…..
Went to this Arlington Va location yesterday to upgrade my phone and AirPods I was assisted by Keenan his customer service was on 1000% he helped me get a new iPhone, AirPods, plan upgrade and a couple other things for like $380 he was so very detailed and knowledgeable that he was able to explain to me how I could get a even higher trade in value for my phone by upgrading my plan so I was able to get my new iPhone for way cheaper then he pointed out how my employer gets a 15% discount on the monthly bill so essentially even though i upgraded I would still be paying around the same price
JUST AWESOME!!!!!!??”
“The reason i give 5 stars for this store is because of this person Emely because she provided me an excellent service. She was prompt, knowledgeable, and very courteous throughout the entire process. She took the time to answer all my questions and made sure everything was resolved. Truly outstanding customer service! she deserves a higher position. Thank you very much”
“Micah was the absolute BEST! After a horrible experience with the Apple Store. I needed to get my replacement phone activated and he went above and beyond to ensure I left with an activated phone. Very personable, professional and knowledgeable.Micah will definitely get you right!”
“I had a problem with my new Galaxy S25. The Home screen suddenly was different and I could not fix it. I brought it to verizon Center at Pentagon City / fashion Center in Arlington. The technician named Wayne identified an app that I had downloaded which had like a virus he got it repaired got rid crazy app it was ruining my phone and restored my s25 back to full function I'm very grateful to Wayne. He was very patient with me since I'm in the field of Medicine cell phone technology. But I depend upon my cell phone for use in my medical practice as well as everyday life. Thank you Wayne six stars
Dr Michael Batipps
Neurology”
“Gavan is awesome with his beyond tour of duty for customers service while supervising his whole store in amazing order! Great potential talents gifted to Verizon! Sincerely, Si Hoang”
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“I’d like to thank Maliq for the excellent service and respectful attitude He was very professional and helped us with all the details patiently and clearly. Our experience with T-Mobile was outstanding thanks to him. Thank you so much ?”