Post Offices near Ashland, VA

“I had two packages delivered by my postal worker in all this snow. She got stuck in the cul de sac and my husband and neighbor had to push her out. I hope she got home safe. To the dispatcher as bad as it was the mail could have been delivered the next day. My drivers are excellent. Not always an easy job.”

“Went to this quaint little Post Office this morning. - I used to frequent the 1 in Ashland until I found out they actually had one in Doswell, VA ((Thank, God ?)). To say that I was relieved that I had found an alternative was an understatement. I dreaded my visits to the post office in Ashland so much! But my experience in Doswell today was very pleasant! I very much regret that I didn't get the name of the woman who took care of my certified mailing requests bc I was going to mention it here. She was so sweet and genuinely enjoyed her job it seemed. She mentioned she'd been @ that office for 20+ yrs & they're lucky to have her. Businesses need more like her. :o) I'll be going to this Post office from now on. Doswell and Ashland offices are like Night ?& Day ?Anyway....... Heads Upp! This Post Office is very smaallI.”

“Huge parking lot for such a small lobby. Easy to park and navigate, accessible as well. Small interior with space for about 4 customers inside the service lobby. They still can provide everything you might need. Staff was extremely efficient and friendly. They do close for lunch, so check hours before going.”

“Just moved to the area and I ship out A TON of packages. I first went to the USPS on Salder Place in Innsbrook and the man working there was overly nice to the man in front of my but as son as I got to the counter the entire attitude changed and he acted like I was a problem for him. I laughed in his face because of the obvious intentional behavior. I found the Mountain Road location and the woman at the front has been heplpful and pleasant every time I have gone in. Today she even used a translator app so she could help the man in front of me who didn't speak English to make sure she was able to get what he needed done correctly. Will only be using this post office because of her!”

“I visited this post office to return three packages using the QR codes provided by the seller. My experience with the first clerk (34) was very disappointing. She stated that two of the QR codes did not work. I explained that these were the only QR codes I had been given and asked what she suggested I do. Her only response was that I needed to contact the seller for corrected codes. The entire interaction felt dismissive and unwelcoming. I even mentioned that the other clerk I usually get to help me had always been pleasant, friendly, and had never had an issue helping me with QR code returns. Since I wasn't receiving any assistance, I went to the self-service machine to try scanning the QR codes myself. I was able to get one QR code to scan and print a label, but unfortunately it generated the same tracking number as a previous package. Before I realized the mistake, I had already placed the package in the drop box. After noticing the duplicate tracking number, I got back in line. Fortunately, there was no one ahead of me, and I was helped by the other clerk (02). She immediately retrieved the package from the drop box, and, surprisingly, both QR codes scanned without any problems. She reprinted the correct labels and completed both transactions with professionalism, friendliness, and a genuine willingness to help. The difference in customer service between the two clerks was significant. Clerk 02 took the time to resolve the issue quickly and courteously, while Clerk 34 was dismissive, unfriendly, and made no effort to troubleshoot or assist in finding a solution. I appreciate Clerk 02's excellent customer service and believe she should be recognized for the positive experience she always provides.”

“I have been to this location at least twenty times and every employee at this branch is patient and kind. During the snowstorm when mail was not able to be delivered, they handled the chaos at the branch well. A package of mine was recently marked as delivered and not in my mail box. I filled out a report and received a phone call AND a resolution on the same day. The mail carrier knew which mailbox my package had been delivered to and was able to retrieve it. That's going above and beyond and I appreciate it!”

“My September 3rd visit was very good. I had excellent help with my international package. The friendliest employee, I think his name was Alan, made the visit most enjoyable.”