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8:30AM - 7:30PM
13344 Franklin Farm Rd A, Herndon
Mailbox Centers
“Excellent experience at this UPS Store! The customer service was outstanding, and the team was very friendly, professional, and helpful. They made the process quick and easy, and the service was fast and efficient.
It’s great to have a place where you can count on good service and a welcoming team. Highly recommend this location to anyone who needs reliable UPS services!”
“Destiny is a rock star. My girlfriend and I rocked up with twelve boxes when the label printer wasn't working, and she didn't bat an eye. She served us, kept the line down, and made sure nobody waited too long, all on her own. I'll be taking all my shipping here from now on. A+ experience.”
“I recently spoke with AJ over the phone, and even though I wasn’t a customer, he took the time to answer my questions and share insights about how his UPS Store operates. I explained that I’m conducting market research on The UPS Store network and how the business model is evolving, and he was incredibly open and thoughtful in discussing the industry, owner sentiment, and what it takes to run a store offering these services.
What stood out to me the most—especially as I prepared to write this review—is that AJ responds to almost all Google Reviews. That level of engagement says a lot about the pride he takes in his business, the quality of service he provides, and his commitment to the community he serves.
Thank you, AJ, for taking the time to speak with me. Wishing you continued success.”
“I always have a great experience at this UPS Store! The staff is consistently friendly, knowledgeable, and efficient. They’re quick to help, answer questions clearly, and make shipping, printing, and returns super easy. The store is clean, organized, and well-run, which makes every visit smooth and stress-free. You can really tell they care about their customers and take pride in their work. Highly recommend this location for all your shipping and business needs!”
“Came here to get a document notarized for a internship clearance, and the service was incredibly fast and professional. Highly recommend if you need a quick notary public on or near campus. Huge shout out to Daniel! He was incredibly friendly, professional, and had me out the door in less than 5 minutes.”
“It's always a pleasant stop to make to drop off my Amazon returns. The associates there are nice I like that I can chit-chat as I order gets complete. Keep up the smell good too ???♀️ cause it smells nice.”
“Quick, efficient (I seriously don’t know how they keep everything so organized but they never mess up!), and everyone at the Burke VA branch is genuinely kind.”
“I cannot imagine a better staff interaction and supportive service than this UPS store in Reston at Plaza America!! I have visited several times and every single experience is superlative. John, the manager is above all in knowledge and understanding as well suggesting best choices for my needs. And every other staff member is equally top-notch and I will never go anywhere else for my needs. Thank you, my life is so much easier with your help.”
“James is the consummate professional. He’s friendly, knows what he’s doing and gets it done. I am always happy to have him handle the business at hand because I am confident that it’s being taken care of.
Great Job James! You’re Awesome!”
“Patrick was extremely helpful when I mailed several items, including a wood cross with 100 year old wood. He doubled-wrapped everything for me. He was easy to work with and suggested several mailing options. I highly recommended this store and working with Patrick”
“I had such a great experience at this UPS Store today! I’d just come from the post office where I was treated pretty poorly, but the customer service here completely turned my day around. One of the employees (I wish I’d gotten his name!) saw me struggling to get the door open and came right over to help. He was so kind and patient, and even set up a system for me so I’ll be ready next time I come in. It honestly made me forget about the earlier situation — his kindness really made my day.”
8:30AM - 7:30PM
9532 Liberia Avenue, Manassas
Mailbox Centers
“Never had a problem with this store. I usually go in for Amazon returns and its so convenient. Always quick in and out. Since its in a popular location, it does tend to get busier sometimes but staffs manage it well. Everyone here is super nice.”
“I went to this store because they've done a good job with earlier print requests when my printer wasn't up to them. This time, I had a large job in 3 pdfs on my phone, and Nicky was trying to help me when the e-mails with the pdfs kept repeating 'couldn't send'. She did NOT stop trying to find a solution - was also very helpful about choices of format - and when eventually it just seemed like nothing was going to fix this and it appeared that my WiFi connection was a problem, she suggested leaving the store and trying from farther away. I did that, it worked, and when I came back into the store she was doing a big 'yaaay', which all made me feel like she was really invested in solving my problem (thank you, Nicky).”
9 AM - 9 PM
12210 Fairfax Towne Center, Fairfax
Mailbox Centers
“I have always had good service at this location, surprised to see all the negative reviews. Also get things notarized there occasionally. I am happy to pay small premium to get in & out fast.”
8:30AM - 7PM
11199 Lee Hwy, Fairfax
Mailbox Centers
“I needed to fax something and came to this store. The store is well-organized and clean. The staff (on my receipt says Katie) is very patient, soft-spoken, and courteous - not only to me but every customers coming and go. Not every UPS is like this and I highly recommend this branch.”
“Came here many times to pick up and return Amazon packages and the stuff is always nice polite and extremely helpful regardless of the reason of you coming there”
3 - 5PM 8:30AM - 2PM
9108 Church Street, Manassas
Mailbox Centers
“I love this post office location. The ladies Elsa and Janet always take great care of me and I see them almost on a daily basis. I am so grateful to you both! Thank you so much ☺”
8:30AM - 7:30PM
25050 Riding Plaza Ste 130, South Riding
Mailbox Centers
“decent ups store. gets the job done in a timely manner. usually there is not a big line and even if you get there right before closing with a medium line you can still make it with time to spare”
“This ups store is not good, when you go for Amazon return, they gonna charge you $2:00 each for print return label and they force us to buy return bag and rapping tape . Other ups store doesn’t charge for print return label. Don’t go this ups sore”
“COULD HAVE A DOG. If that isn’t liked, don’t come here. Otherwise, the dog is very cute and well mannered. Good service, pricing, and kind manners. No problems with me at all.”
“This store has always been efficient and helpful when it comes to handling customers. I often have to do returns, everyone at this store have always done what they can to get the lines and people moving. Thanks guys!”
8:30AM - 7PM
10332 Main St, Fairfax
Mailbox Centers
“I cannot say enough positive things about my experience with Sukriye at USPS. From the moment I stepped into the post office, her warmth and professionalism were evident. Sukriye went above and beyond to ensure that my postal needs were not only met but exceeded.
Her attention to detail and dedication to providing outstanding customer service truly stood out. Sukriye took the time to listen to my concerns and offer solutions tailored to my specific needs. Her knowledge of postal services was impressive, and she effortlessly guided me through the process, making it seamless and stress-free.
What impressed me the most was Sukriye's genuine kindness and patience. Despite a busy day at the post office, she never made me feel rushed and took the time to address all my questions thoroughly. Her friendly demeanor and positive attitude made my visit a delightful experience.
Thanks to Sukriye's exceptional assistance, I left the post office feeling confident and satisfied with the service I received. She is a true asset to USPS, and I cannot recommend her highly enough. If you're looking for outstanding customer service, look no further than Sukriye. She sets the bar high and delivers excellence with every interaction.”
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“I had to get a few documents notarized and mailed within a short period of time, and the employee who helped us, Robert Conrad, was incredibly professional and knowledgeable. Thanks to his kind assistance, I was able to get those figured out with no issues. I visited several different mail carriers recently, and this location is by far the best and the most professional. Thank you for the amazing customer service. Highly recommend!”