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8:30AM - 7:30PM
13344 Franklin Farm Rd A, Herndon
Mailbox Centers
“I had an excellent experience at this UPS Store. The staff was extremely professional, friendly, and efficient. They took the time to explain my options clearly and made sure everything was packed and shipped properly.
What really stood out was their customer service—courteous, patient, and genuinely helpful, even during a busy time. The store was clean, well-organized, and the process was smooth from start to finish.
I highly recommend this location to anyone looking for reliable service and a team that truly cares about doing the job right. I will definitely be coming back.”
“Destiny is a rock star. My girlfriend and I rocked up with twelve boxes when the label printer wasn't working, and she didn't bat an eye. She served us, kept the line down, and made sure nobody waited too long, all on her own. I'll be taking all my shipping here from now on. A+ experience.”
“I recently spoke with AJ over the phone, and even though I wasn’t a customer, he took the time to answer my questions and share insights about how his UPS Store operates. I explained that I’m conducting market research on The UPS Store network and how the business model is evolving, and he was incredibly open and thoughtful in discussing the industry, owner sentiment, and what it takes to run a store offering these services.
What stood out to me the most—especially as I prepared to write this review—is that AJ responds to almost all Google Reviews. That level of engagement says a lot about the pride he takes in his business, the quality of service he provides, and his commitment to the community he serves.
Thank you, AJ, for taking the time to speak with me. Wishing you continued success.”
“It's always a pleasant stop to make to drop off my Amazon returns. The associates there are nice I like that I can chit-chat as I order gets complete. Keep up the smell good too ???♀️ cause it smells nice.”
“I always have a great experience at this UPS Store! The staff is consistently friendly, knowledgeable, and efficient. They’re quick to help, answer questions clearly, and make shipping, printing, and returns super easy. The store is clean, organized, and well-run, which makes every visit smooth and stress-free. You can really tell they care about their customers and take pride in their work. Highly recommend this location for all your shipping and business needs!”
“Came here to get a document notarized for a internship clearance, and the service was incredibly fast and professional. Highly recommend if you need a quick notary public on or near campus. Huge shout out to Daniel! He was incredibly friendly, professional, and had me out the door in less than 5 minutes.”
“I cannot imagine a better staff interaction and supportive service than this UPS store in Reston at Plaza America!! I have visited several times and every single experience is superlative. John, the manager is above all in knowledge and understanding as well suggesting best choices for my needs. And every other staff member is equally top-notch and I will never go anywhere else for my needs. Thank you, my life is so much easier with your help.”
“I've been dropping off my Amazon returns here for forever (and have never had anything but top-notch service), but my recent experience with using their printing service was INCREDIBLE. Ryan was very patient, answering all of my questions and providing helpful suggestions. I sent the PDFs to him, who reached out with me to confirm pricing before proceeding - in the end, his feedback resulted in a really beautiful program and seating chart at a better price than Staples or FedEx. In other words, I highly recommend The UPS Store on all counts, but especially for their terrific customer service modelled by Ryan.”
“Came here today with an incredibly big job to print, I was sure I woukd be there for hours...then James appeared. James was very knowledgeable about the printers and printed everything for me, I was in and out. James was smart and extremely helpful.”
“Patrick was extremely helpful when I mailed several items, including a wood cross with 100 year old wood. He doubled-wrapped everything for me. He was easy to work with and suggested several mailing options. I highly recommended this store and working with Patrick”
“I went to this store because they've done a good job with earlier print requests when my printer wasn't up to them. This time, I had a large job in 3 pdfs on my phone, and Nicky was trying to help me when the e-mails with the pdfs kept repeating 'couldn't send'. She did NOT stop trying to find a solution - was also very helpful about choices of format - and when eventually it just seemed like nothing was going to fix this and it appeared that my WiFi connection was a problem, she suggested leaving the store and trying from farther away. I did that, it worked, and when I came back into the store she was doing a big 'yaaay', which all made me feel like she was really invested in solving my problem (thank you, Nicky).”
9 AM - 9 PM
12210 Fairfax Towne Center, Fairfax
Mailbox Centers
“I have always had good service at this location, surprised to see all the negative reviews. Also get things notarized there occasionally. I am happy to pay small premium to get in & out fast.”
8:30AM - 7PM
11199 Lee Hwy, Fairfax
Mailbox Centers
“I would to thank Miss Leila and Zain, for their extraordinary service. They were very professional, knowledgeable and helpful. I really appreciate ups business on Lee highway Fairfax franchise. It is well located and very convenient.”
8:30AM - 2PM 3 - 5PM
9108 Church St, Manassas
Mailbox Centers
“They service a small community and know just about everyone - friendly and quick considering they only have two service desks. Elsa and the other lady (sorry I keep forgetting her name) are always doing their best to provide the best customer support. BTW, the close up for one hour between 2 - 3 PM daily for their lunch I believe.”
“This ups store is not good, when you go for Amazon return, they gonna charge you $2:00 each for print return label and they force us to buy return bag and rapping tape . Other ups store doesn’t charge for print return label. Don’t go this ups sore”
“COULD HAVE A DOG. If that isn’t liked, don’t come here. Otherwise, the dog is very cute and well mannered. Good service, pricing, and kind manners. No problems with me at all.”
“This store has always been efficient and helpful when it comes to handling customers. I often have to do returns, everyone at this store have always done what they can to get the lines and people moving. Thanks guys!”
8:30AM - 7PM
10332 Main St, Fairfax
Mailbox Centers
“I cannot say enough positive things about my experience with Sukriye at USPS. From the moment I stepped into the post office, her warmth and professionalism were evident. Sukriye went above and beyond to ensure that my postal needs were not only met but exceeded.
Her attention to detail and dedication to providing outstanding customer service truly stood out. Sukriye took the time to listen to my concerns and offer solutions tailored to my specific needs. Her knowledge of postal services was impressive, and she effortlessly guided me through the process, making it seamless and stress-free.
What impressed me the most was Sukriye's genuine kindness and patience. Despite a busy day at the post office, she never made me feel rushed and took the time to address all my questions thoroughly. Her friendly demeanor and positive attitude made my visit a delightful experience.
Thanks to Sukriye's exceptional assistance, I left the post office feeling confident and satisfied with the service I received. She is a true asset to USPS, and I cannot recommend her highly enough. If you're looking for outstanding customer service, look no further than Sukriye. She sets the bar high and delivers excellence with every interaction.”
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“After an hour at the Verizon store trying to return a router. Due to a system error they emailed me an ups label. I was about to pay out of pocket at UPS to box and send, but the owner said let me look at something. He found the QR code needed to where Verizon paid for everything. The owner went above and beyond after an abysmal hour long call with Verizon to return my equipment. Thank you!”