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“I went to two other big box stores for international passport photos without any success. Went to Postal Plus 3 minutes before closing time and the owner was gracious enough to take my photos. He was very knowledgeable and cares about his customers!”
“Definitely recommend. Given the cost of the services I was tempted to try and do this on my own but the stress, anxiety, ignorance, and steep learning curve related to paperwork, importing procedures, and other logistics discouraged me. Their services were very much as advertised and did what they said they would, which was to get my priceless pet here without incident! If you have to ship your pet with a shipper, would highly recommend.”
8:30AM - 7:30PM
13344 Franklin Farm Rd A, Herndon
Shipping Centers
“Anusha and swapna are the most dedicated young women and you are so lucky to have such helpful employees at store 7640. Everyone at this store are always so helpful, especially to us seniors. So patient and kind.”
“Kirk is the best notary in the world!!! He was super helpful and explained every step of what he was doing. While we were in the store, we saw Se’maj working hard with the other customers while Kirk was busy with us. UPS Store 4188 is the best one out there!”
“I use UPS for shipping a lot and this has been hands down my favorite store location. Everyone on the team here is always friendly and I leave with a smile every time. Thank you!”
“Alex is the most patient and professional person I have worked with at this store! He was so helpful, and accommodating, and willing to do what he could to make our printing project the best it could be. Thank you Alex for your help!”
“There are two gentlemen that work during the week at this location that provide amazing service. They seem to always be there, have a smile on their face and provide excellent support. Always an easy in and out experience.”
“James and Dan were extremely helpful and kind while helping me print my conference posters today! They provided great customer service and were very knowledgeable.”
8AM - 7:30PM
8665 Sudley Rd, Manassas
Shipping Centers
“The associates at this store are always eager to assist and always ensure a seamless experience. This store provides many services to fulfill your shipping needs.”
“I want to applaud Endre Osborne for his exceptional LEADERSHIP! This store has the most professional and hardworking TEAM! Everyone demonstrates the highest level of professionalism and dedication! Best customer service. BRAVO!!!! Thank you”
8:30AM - 7:30PM
9532 Liberia Ave, Manassas
Shipping Centers
“The owner and staff at this store are always friendly and helpful. They provide great customer service and I'm very satisfied with the service I receive there.”
“At the UPS store Allen-Michael was so knowledgeable and professional when helping me. He explained what I needed to know and knew what to tell me with out my even having to ask everything. He was a pleasure to work with and I will only be using the UPS store at East Fair Lakes, in Fairfax VA. I have noticed that not all stores are equal. This store is honest and does the right thing by their customers.Thank you for helping me send my daughter something special along with my Aunt. Oh and the other representative was very nice and polite too.”
“There are so many businesses and people who do not give the kind of excellent service my husband and I experienced yesterday at the Burke UPS store. I had a number of returns to make to Amazon and I chose to do it through this particular UPS store in Burke as we have always been pleased with our service there. My husband at 84 has asthma & COPD and can’t exert himself as it makes it difficult to breathe. I am 80 and fell a few days ago. I thought I just had a sprained ankle but 2 days later discovered I had a fracture. So I called this store and spoke to a delightful young man named JD. He said to come by and he would facilitate getting my returns into the store for us from our car. And as promised, I called when we got there and JD said he would be out in 5 minutes. I told him I could see he was busy (at least 5 or 6 more clients arrived right after we did) but he assured me it would be no problem. Sure enough, within a very short time, he came out and took my returns from the back seat and said he would be right back with our receipt. I could not have asked for better service anywhere. If we could not get that help, we might have missed the return deadline. Thanks again, JD.”
“This is the only UPS store I go to. This is the only store I ship anything out of. I worked with Jay today who embodied great customer service even though I had 6 boxes to ship during a busy hour for them. Thank you Jay.”
“I went to this store because they've done a good job with earlier print requests when my printer wasn't up to them. This time, I had a large job in 3 pdfs on my phone, and Nicky was trying to help me when the e-mails with the pdfs kept repeating 'couldn't send'. She did NOT stop trying to find a solution - was also very helpful about choices of format - and when eventually it just seemed like nothing was going to fix this and it appeared that my WiFi connection was a problem, she suggested leaving the store and trying from farther away. I did that, it worked, and when I came back into the store she was doing a big 'yaaay', which all made me feel like she was really invested in solving my problem (thank you, Nicky).”
“A few weeks ago I had to visit Manassas for a funeral. I was responsible for having the funeral programs printed and folded but had just lost my grandmother and had no idea what I was doing. The entire staff, but particularly the manager on duty, worked their tails off to help me. They even brought me tissues and comforted me when I couldn’t contain my emotion. There were other customers present and the staff still attended to them and called them by name. They treated me and my family like we were family and I couldn’t have shared my grandmothers story without them. Supreme customer service, all around a fantastic group of people to work with.”
“Greenbriar UPS helped me print flyers for my business at very reasonable price, much cheaper than staples and office depot. Also, the paper quality is much better.”
“I came in and was immediately greeted, the man was super welcoming & sweet. My best friend came in with me and we were given A+ service and was done within 5 minutes for my fingerprints. 10/10 recommendation!!”
“So if you look at the entrance of Michaels, you can see an itty bitty little sign that says UPS access point. Easy to miss if you are driving by. Just go inside and the cashier can take care of you.”
“I was in there the other day and Mark and Jake were awesome. Very knowledgeable, personable, and were wonderful to work with. Great customer service and I'll certainly use them again!”
“I came on a slow day so I was able to get help for the lamination service. They have pretty much everything here from printer, lamination, shipping, with other things to shop for like cards and books. It was my time using the lamination service so if you’re going to use it too. Use the provided white pocket folder to cover the lamination so it rolls through the laminator. Else it won’t be able to roll through the machine”
“The Customer Representative at this location, Chris went above and beyond this evening to help me. My message to his management: "Give Chris a raise or bonus!" My message to other customers: "Be good to Chris. Smile when you see him and say thank you."”
“The lady Sylvia was really nice and she was the only one working on a Friday. It was also super busy and she was working very hard . Thanks for your hard work Sylvia!! Sorry that the customer was impatient lol”
“We're Professional International Based Travel & Cargo Company! For us, the customer comes first and we believe “We cannot spell success without You.Thanks For Choosing Africgo Travel & Cargo!”
“I’ve been to a bunch of UPS stores and Tim and Ralph are top notch with customer service. While I was there waiting on some blueprints to get printed I noticed how attentive they were in assisting every customer that come through their store. I hope they get the recognition they deserve.”
8:30AM - 7:30PM
11199 Lee Hwy, Fairfax
Shipping Centers
“Kevin was exemplary. I stopped by to mail a package. When I left, my car would not start (28 degrees). Kevin saw me with the car’s hood up and came out in the cold to offer assistance. Unfortunately, car would not start. Later, I tried again, and again Kevin came out to assist. He was polite and friendly at all times. If I owned a business I would want someone like Kevin to work with me. He was outstanding. Thank you Kevin !”
“Update following the below review:I received a call from a manager ensuring the predetermined date (after the initial one failed) was acceptable with my schedule. She also called following the installation of the stovetop (on a Saturday mind you) to confirm everything went according to plan. I also brought up that I was scheduled to have a fridge picked up, but had yet to receive a call or notice from the proposed driver. She put me on a brief hold and informed me that a driver nearby would come pick it up within 5-10 minutes. Sure enough, they came and left with the fridge within 5 minutes.The first delivery through JB Hunt went well - they called 30 minutes prior to making their delivery and were on-time; however, the second delivery went considerably less well. They never provided a courtesy call, nor care to back up their supposed excuse of a process. After speaking with their representatives, they informed me that they are unable to re-route their driver (who failed to provide me with a courtesy call and rang the doorbell and left immediately afterwards). I now have to take additional time off work to meet their scheduling demands once their "system processes" the request for another delivery attempt. So unfortunate that companies have to rely on them.”
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“I would like to give Rodney and his UPS store a HUGE s/o and THANK YOU all the way down in South Carolina!! Yes! SC??! I don't live in Rodney's direct service area, but he still went above and beyond to help me locate my package and intercepted the return to sender shipment after I missed the 3rd delivery attempt due to the time of delivery and my schedule. He secured my package at a UPS location 25 to 30 minutes from my house for me to pick up TODAY?‼️ I can't thank him enough!! THANK YOU Rodney!! Customer service at it's finest ???‼️”