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“I had an excellent experience at this UPS Store. The staff was extremely professional, friendly, and efficient. They took the time to explain my options clearly and made sure everything was packed and shipped properly.
What really stood out was their customer service—courteous, patient, and genuinely helpful, even during a busy time. The store was clean, well-organized, and the process was smooth from start to finish.
I highly recommend this location to anyone looking for reliable service and a team that truly cares about doing the job right. I will definitely be coming back.”
“Destiny is a rock star. My girlfriend and I rocked up with twelve boxes when the label printer wasn't working, and she didn't bat an eye. She served us, kept the line down, and made sure nobody waited too long, all on her own. I'll be taking all my shipping here from now on. A+ experience.”
“I recently spoke with AJ over the phone, and even though I wasn’t a customer, he took the time to answer my questions and share insights about how his UPS Store operates. I explained that I’m conducting market research on The UPS Store network and how the business model is evolving, and he was incredibly open and thoughtful in discussing the industry, owner sentiment, and what it takes to run a store offering these services.
What stood out to me the most—especially as I prepared to write this review—is that AJ responds to almost all Google Reviews. That level of engagement says a lot about the pride he takes in his business, the quality of service he provides, and his commitment to the community he serves.
Thank you, AJ, for taking the time to speak with me. Wishing you continued success.”
“I highly recommend Pender Air. I've moved my cat internationally a few times now, and have always had positive experiences with Pender. All staff members are consistently professional, and quick to respond to my questions or concerns about the entire process. This is a company which truly understands the needs of pets and their humans! I would also like to mention Lesley L. in particular, for her dedication in getting our cat from A to B as smoothly as possible. 5 star service.”
“I have been working with AFRICGO for the past two years and consistently impressed by their professionalism and reliability. They are always available when needed, provide accurate and timely information, and, above all, honor their commitments. AFRICGO exemplifies the type of dependable cargo service I value in a long-term partnership. I am truly pleased to continue working with them.//Getachew Yemane of Alphaget Travel and Cargo Services.”
“It's always a pleasant stop to make to drop off my Amazon returns. The associates there are nice I like that I can chit-chat as I order gets complete. Keep up the smell good too ???♀️ cause it smells nice.”
“I always have a great experience at this UPS Store! The staff is consistently friendly, knowledgeable, and efficient. They’re quick to help, answer questions clearly, and make shipping, printing, and returns super easy. The store is clean, organized, and well-run, which makes every visit smooth and stress-free. You can really tell they care about their customers and take pride in their work. Highly recommend this location for all your shipping and business needs!”
“Came here to get a document notarized for a internship clearance, and the service was incredibly fast and professional. Highly recommend if you need a quick notary public on or near campus. Huge shout out to Daniel! He was incredibly friendly, professional, and had me out the door in less than 5 minutes.”
“I cannot imagine a better staff interaction and supportive service than this UPS store in Reston at Plaza America!! I have visited several times and every single experience is superlative. John, the manager is above all in knowledge and understanding as well suggesting best choices for my needs. And every other staff member is equally top-notch and I will never go anywhere else for my needs. Thank you, my life is so much easier with your help.”
“Patrick was extremely helpful when I mailed several items, including a wood cross with 100 year old wood. He doubled-wrapped everything for me. He was easy to work with and suggested several mailing options. I highly recommended this store and working with Patrick”
“Came here today with an incredibly big job to print, I was sure I woukd be there for hours...then James appeared. James was very knowledgeable about the printers and printed everything for me, I was in and out. James was smart and extremely helpful.”
“I've been dropping off my Amazon returns here for forever (and have never had anything but top-notch service), but my recent experience with using their printing service was INCREDIBLE. Ryan was very patient, answering all of my questions and providing helpful suggestions. I sent the PDFs to him, who reached out with me to confirm pricing before proceeding - in the end, his feedback resulted in a really beautiful program and seating chart at a better price than Staples or FedEx. In other words, I highly recommend The UPS Store on all counts, but especially for their terrific customer service modelled by Ryan.”
“Excellent service, I came here for finger prints for a fieldprint appointment. I am convinced all these negative reviews are by people who came unprepared and are taking it out on this business because I had a wonderful experience as a first time customer. I was seen 10 minutes before my scheduled appointment and the entire process took less than a few minutes. My technician was super friendly and had no trouble with the machine or taking my fingerprints. Just make sure to have your QR code, your photo ID and a valid credit card and you’re all set. I will definitely come back in the future for services and recommend this location!”
“Tabitha was amazing. I was printing an Arabic language .pdf textbook for an online class and she reminded me that the books are read from left to write! She was able to fix the layout, provide premium, more thicker paper and even setup the binder I gave her to look like an actual book. Will be back for sure.”
“Only good experiences here. I’ve never had an issue with a print order, and they’re always on time if not early. All the staff is super helpful, and the manager Mark is one of the friendliest people I’ve ever met at a shipping/print business. Best FedEx store in the DMV”
“I would to thank Miss Leila and Zain, for their extraordinary service. They were very professional, knowledgeable and helpful. I really appreciate ups business on Lee highway Fairfax franchise. It is well located and very convenient.”
“Alisha is a rockstar employee and a lifesaver! Her service was immaculate and she helped me get my printed booklets ready to go for my event last minute! She is amazing and FedEx is lucky to have her!”
“I went to this store because they've done a good job with earlier print requests when my printer wasn't up to them. This time, I had a large job in 3 pdfs on my phone, and Nicky was trying to help me when the e-mails with the pdfs kept repeating 'couldn't send'. She did NOT stop trying to find a solution - was also very helpful about choices of format - and when eventually it just seemed like nothing was going to fix this and it appeared that my WiFi connection was a problem, she suggested leaving the store and trying from farther away. I did that, it worked, and when I came back into the store she was doing a big 'yaaay', which all made me feel like she was really invested in solving my problem (thank you, Nicky).”
“My shipping need was handled quickly and very efficiently. I really appreciate the service that I got from Old Dominion. They probably don't get too many shipments that arrive on a Lowe's trailer pulled behind a Honda Pilot!”
“I enjoy going to Air Cargo especially to Delta have a good repore with them always laughing and joking but always serious at the same time always in the In-N-Out in a timely fashion even if I'm picking up or dropping off”
“Staples Printing and Marketing is awesome! I’ve been buying all my cards and invitations here for years. The prices are great, especially during sales and as compared to competitor printing companies. The cards are always ready very quickly, sometimes even same day. The one time the same day cards weren’t able to be on time due to an employee calling out sick, the manager called right away to let me know (it wasn’t a problem anyway).
The cards come with envelopes, which other online companies usually charge extra for. The print quality is excellent for the price. You can upgrade the cards with things like foil, different finishes, or customized envelopes, and have them shipped.
As long as this service remains the same, I will continue being a customer for years to come!”
“I don't know how someone decides to leave 1star rating to place with hard working people. I have always had a great experience at this location and the owner is such a polite and decent person. I drop my packages there every single day , minus the Sundays and have always been treated great with kindness . Always see a happy face when I walk in. Perhaps its just - what you give is what you get !
I see previous reviews saying the rates are high - go to Fedex or UPS location and you will get the same rates. They are just a franchise, they can't come up with their own prices is what I assume.
Moreover, if you want better rates then open business account with the shipper. Why blaming the franchise for it ???♀️”
“My fiance and I came in here yesterday to print out some signage for our upcoming wedding. First, I want to give the biggest shout out to the GM Maxwell. As soon as we walked in he immeditately took care of us and went so far above and beyond to make this an easy experience for us. He told us he and his wife had recently got married too and wanted to take as much stress off of us as he could - and he definitely did. I don't write reviews very often, but my fiance and I both felt like it was necessary to provide feedback about how great Maxwell was to work with. Second, I did a ton of price shopping for our printing needs (menus, welcome cards, welcome sign, etc) and FedEx was about $200 cheaper overall than everywhere I looked at online. Overall, super happy with this experience and would recommend this location in particular. Huge thank you again to Maxwell!!!!!!”
9 AM - 9 PM
12210 Fairfax Towne Center, Fairfax
Shipping Centers
“I have always had good service at this location, surprised to see all the negative reviews. Also get things notarized there occasionally. I am happy to pay small premium to get in & out fast.”
“Update following the below review:I received a call from a manager ensuring the predetermined date (after the initial one failed) was acceptable with my schedule. She also called following the installation of the stovetop (on a Saturday mind you) to confirm everything went according to plan. I also brought up that I was scheduled to have a fridge picked up, but had yet to receive a call or notice from the proposed driver. She put me on a brief hold and informed me that a driver nearby would come pick it up within 5-10 minutes. Sure enough, they came and left with the fridge within 5 minutes.The first delivery through JB Hunt went well - they called 30 minutes prior to making their delivery and were on-time; however, the second delivery went considerably less well. They never provided a courtesy call, nor care to back up their supposed excuse of a process. After speaking with their representatives, they informed me that they are unable to re-route their driver (who failed to provide me with a courtesy call and rang the doorbell and left immediately afterwards). I now have to take additional time off work to meet their scheduling demands once their "system processes" the request for another delivery attempt. So unfortunate that companies have to rely on them.”
“They service a small community and know just about everyone - friendly and quick considering they only have two service desks. Elsa and the other lady (sorry I keep forgetting her name) are always doing their best to provide the best customer support. BTW, the close up for one hour between 2 - 3 PM daily for their lunch I believe.”
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“After an hour at the Verizon store trying to return a router. Due to a system error they emailed me an ups label. I was about to pay out of pocket at UPS to box and send, but the owner said let me look at something. He found the QR code needed to where Verizon paid for everything. The owner went above and beyond after an abysmal hour long call with Verizon to return my equipment. Thank you!”