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“One of the best T-mobile stores around! The store manager and his team couldn't have done a better job servicing my needs. Would highly recommend this location!”
“"Lee" and "Hose " staff's are awesome he is so kind and patiently serves the Customers, we are so.. happy with results.
All the staff are worked hard. Thank you.”
“The salesperson, Ziyad, help me a lot yesterday during my visit to the store. His customer service was outstanding. I was very happy and satisfied with the way he dealt with me”
“I had to pay my last bill of $0.33, and I couldn’t do it online, and over the phone they asked for $10 fee, so I stop by at this location. It took them 30 seconds and they were so kind and helpful. Thank you!”
“At the beginning of a year we had just gotten a new phone at T-Mobile, and needed help setting it up and reviewing our account with them. We were very fortunate to be helped by a worker named Francis. She was a very kind worker and with her magical touch helped us completely set up the new phone and review our T-Mobile account with EASE !! We are extremely grateful for her patience and help, she was a True TechWizard! THANK YOU :D”
“I came to this Verizon store in despair thinking my new iphone15 pro max was broken beyond repair. Jannat assured me that she could fix it. She was the most polite salesperson that I have come across in a very long time. She fixed it and explained to me what the issue was. I left the store happy and satisfied with her professional assistance. Thanks again Jannat.”
“Brennan (sp?) was great! We brought my mom in to get a new phone which she was very hesitant about and he made the process so simple and easy for her. We really appreciated his knowledge about the products and their plan to make sure she got the right phone ????”
“This is the spot to go too! Don't waste your time online or on the phone. Walked in looking for a business line. I was greeted by a gentleman name Stevie. Super knowledgable, and extremely professional. I was in and out with his process. Lets not forget the additional discount he qualified me for! Never realized I was over paying. Super glad I ran into Stevie.”
“I had the most exceptional experience at T-Mobile, and I must take a moment to commend the expertise, professionalism, and friendliness of Miguel, who made our visit truly outstanding. My wife and I decided to stop by the T-Mobile store on a whim while in the area for an unrelated matter, and it turned out to be one of the best decisions we've made.
My wife hadn't purchased a new device in a decade, so this visit was a significant step for us. From the moment we walked in, Miguel greeted us warmly and immediately put us at ease. His knowledge of the products and services T-Mobile offered was truly impressive, and he patiently guided us through all the available options, taking the time to address our questions and concerns with a level of professionalism that is rare to find.
Not only did Miguel help her upgrade to two new devices, but we also purchased T-Mobile home Internet that we hope will transform our connectivity at home. His attention to detail and dedication to ensuring we left the store satisfied went above and beyond our expectations.
Thanks to Miguel's exceptional customer service, we not only walked away with a new phone and tablet but also with a newfound trust in T-Mobile as our chosen service provider. Our experience with Miguel has not only made us loyal customers but also advocates for the quality of service and care that T-Mobile provides. Miguel truly embodies the spirit of outstanding customer service, and we are grateful for the positive impact he had on our experience.”
“I'm very pleased with your service and the staff at this tmobile store especially Nancy with how she treated me today and this store is way more efficient then the other stores near by”
“I buyed T-mobile home internet. @Cam was super helpful in connecting to customer support, doing the needful, and helping me in having smooth transition to home internet.”
“The excellent service, the sales representative Rendy treated me very well at all times, he was very kind and patient. I really liked the service and I will recommend more friends to use your service.
I definitely recommend this store 10/10 in their customer service, they are always willing to help ?”
“Had to come here since one loudoun store shut down. But i got the help i needed. :)My black WiFi modem i got in 2021 was apparently causing issues with getting signal, so i reached out to Customer service and they told me to get a replacement box ( which was the new white pretty one) told me to bring back my old equipment and got sent off. Now i have great signal and I'm content. :)I'm sure the 1&2 star reviewers just wanna make workers look bad, when they're probably the problem. Yelling at the staff isn't gonna solve anything just an FYI”
“Fabricio was incredible in handling my internet situation in my temporary apartment. He is very knowledgeable about different plans and payments. I was able to walk-in and get great service that day. Months later, I emailed him with questions about my internet bill and he called me within minutes to answer my questions. Great experience all because of him!”
“Super patient and friendly staff! They take the time to make sure that they get your service right. I just switched all my cel plans to Verizon, including my son's new Gizmo watch. Ask for Sully!!!!”
“Ordered a phone online with pickup from this store. When I got there first thing in the morning it was already busy. The manager, Joe, was absolutely amazing - he helped me through the phone set up, knew all the tips and tricks needed to get my account connected easily, and even installed my screen protector (no bubbles!!). All the while, he was assisting other customers and mentoring a younger employee. His positive attitude and incredible customer service are the best - I know where I'll go next time I need Verizon phone help.”
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“Doug showed us excellent customer service in helping our whole family get new phones! We appreciate the time he took helping us and by answering all of our questions! We definitely recommend him and the South Riding Verizon location!”