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“By far the friendliest UPS and they work very efficiently. Have never had an issue dropping off any packages and it’s rare to go into any establishment nowadays and literally EVERYONE is a pleasure to work with. Thanks!!”
“This is hands down the best customer service I’ve ever received. I needed to send out a few documents with notarization and the owner went above and beyond to ensure everything was handled smoothly and promptly. I’m incredibly grateful for all the help—thank you so much for making it happen!”
“Writing this as a shout out to Durga. We havev been doing some important paperwork and sending it through this ups. Durga was extremely patient and helpful with us. I watched as she single-handedly navigsted the sudden onslaught of customers yesterday. She is pleasant annd helpful to everyone. We all need more efficient people like Durga in customer service!”
“Casey was absolutely fantastic! She helped us tremendously by troubleshooting printing options and provided recommendations to make things easier. She went above and beyond to help us out.”
“My experience with UPS at South Lakes Shopping Center has always been positive!! The staff is consistently positive,friendly and accommodating. Special shoutout Semaj!!”
“Marlon is the bestest! I addressed my package in my own calligraphy and he showed it off to another customer as if he were a proud parent, he made me blush and he made my day! Super friendly!! from now on he has my business!”
“The UPS team in Centreville does a great job. We needed several documents notarized and witnessed in a short period of time and the Manager and staff all were extremely patient and helpful with our request. Outstanding customer service from all team members!”
“I have to give this store 5-stars because everyone has been nothing short of exceptional! While the prices are a bit high, that’s to be expected for an on-campus service. I used summer storage both years as an undergrad and always received outstanding service—my boxes were delivered straight to my room, and any questions I had were answered promptly and helpfully. In addition, the staff—especially Dan—has always been incredibly helpful, whether it was guiding me through printing materials or assisting with returning Amazon items. Every time I’ve come in for help, I’ve been met with friendliness and efficiency.”
“I have had to do all sorts of returns as this location over the years and the staff is incredibly helpful and friendly. Recently, I was trying to return a huge table and they helped me get it out of my car and into the store. Then when it turned out the shipping cost would be more than I paid for the table, they helped me put it right back in. It was scorching hot outside too. I really appreciate their service and help!”
“I called ahead as the store was to close soon and asked if they would stay open a few more minutes to allow me to make a return that had to be done today. When I arrived they allowed me to come in and treated me with courtesy as they quickly processed my return. Superb customer service from this UPS location. Thank you so much!”
“I've been dropping off my Amazon returns here for forever (and have never had anything but top-notch service), but my recent experience with using their printing service was INCREDIBLE. Ryan was very patient, answering all of my questions and providing helpful suggestions. I sent the PDFs to him, who reached out with me to confirm pricing before proceeding - in the end, his feedback resulted in a really beautiful program and seating chart at a better price than Staples or FedEx. In other words, I highly recommend The UPS Store on all counts, but especially for their terrific customer service modelled by Ryan.”
“Not all UPS stores are the same because the guys here are great!… always helpful, don’t give you the stink eye if you need a label printed and just warm vibes. Keep up the great work boys!”
“Great help from all employees. Wanted to give a special thanks to Erwin for his outstanding help with my UPS visit. He went out of his way, was extremely helpful, and genuine!!”
“The manager here is absolutely amazing! Every time I come in, he’s friendly, professional, and efficient. I’ve seen him multitask with multiple customers at once and never miss a beat. He always keeps things moving quickly while still giving great customer service. Excellent experience every time—I highly recommend this location!”
“Jay is an amazing person with prompt service. His work is so fast and proactive in getting the right details to provide right suggestions & price too. My return orders were many but he just completed with in 5 minutes. That was quick! Appreciate this guy here.
Great work!
Thanks much!”
“When I first visited this location, I walked away disappointed—and I wasn’t alone. The experience felt frustrating from start to finish: the staff seemed overwhelmed and disengaged, wait times were excessive even during off-peak hours, and the overall workflow felt chaotic and inefficient. Compared to other UPS stores I’ve used—where service is typically fast, courteous, and well-organized—this one stood out for all the wrong reasons.
Customer service at the time felt like an afterthought. There was little sense of urgency, and communication with customers was minimal. It didn’t inspire confidence, especially if you were relying on them for time-sensitive shipping or business logistics.
That said, I believe in giving credit when it’s due. On more recent visits, I’ve seen a clear and noticeable improvement. The staff now appears better trained and more attentive, the process at the counter moves more efficiently, and the energy of the store feels more professional. It’s a much smoother experience overall.
Whatever changes they’ve made - better staffing, or simply taking customer feedback seriously - it’s working. The store is now functioning at a level I’d expect from a UPS location, and it’s reassuring to see that kind of progress.
While my initial review reflected the problems at the time, I’m pleased to update it now to acknowledge the positive direction they’ve taken.”
“One of the best UPS stores in the area—always well-staffed, so lines are short and service is quick. The team is consistently helpful and goes above and beyond. Huge thanks to Jay, who made my day by helping carry in a large, heavy box and getting everything handled in under 10 minutes. Great customer service all around!”
“I went to this store because they've done a good job with earlier print requests when my printer wasn't up to them. This time, I had a large job in 3 pdfs on my phone, and Nicky was trying to help me when the e-mails with the pdfs kept repeating 'couldn't send'. She did NOT stop trying to find a solution - was also very helpful about choices of format - and when eventually it just seemed like nothing was going to fix this and it appeared that my WiFi connection was a problem, she suggested leaving the store and trying from farther away. I did that, it worked, and when I came back into the store she was doing a big 'yaaay', which all made me feel like she was really invested in solving my problem (thank you, Nicky).”
“Mike was great. Despite handling everything on his own & juggling multiple tasks, he remained patient & delivered top notch customer service. He also seemed very knowledgeable, which made the whole experience smooth!”
9 AM - 9 PM
12210 Fairfax Towne Center, Fairfax
Mailbox Centers
“I have always had good service at this location, surprised to see all the negative reviews. Also get things notarized there occasionally. I am happy to pay small premium to get in & out fast.”
“The people here are very friendly and efficient. I come here for notary services and to ship packages for my Etsy store. They are always great, the place is well kept and clean. 10 out of 10 will always come to this location. Thanks Endre!!”
“I want to give a huge shout out to B****na. (Anonymized name)
I had an issue where a package I shipped a month ago did not show any updates in the USPS system. Initially I went to this UPS store and spoke to another employee. He told me there was absolutely nothing he could do and told me to contact USPS. After me trying to peel the onion and get more answers I got absolutely nothing. He then sent me on my way.
I then spent the next hour on the phone trying to get assistance and eventually got in contact with a USPS agent. She told me the tracking number was not valid and there was nothing she could do either. Now I’m scrambling.
Finally I went back to the same store. B****na was able to query the system and let me know the package was delivered successfully a few hours prior. She did this in no time.
Huge thank you to her!
Other employees should definitely take notes and learn from her example!”
“They service a small community and know just about everyone - friendly and quick considering they only have two service desks. Elsa and the other lady (sorry I keep forgetting her name) are always doing their best to provide the best customer support. BTW, the close up for one hour between 2 - 3 PM daily for their lunch I believe.”
“The level of customer service I received today while in your Route 29 store was unparalleled. Matty was amazing both at helping me mail my package while simultaneously helping other customers and the UPS delivery man.
Mine was a challenging task, to be sure, as it’s not everyday someone sends a large box to Kyrgyzstan. Matty was patient, personable, resourceful, and thorough in doing his best to help insure my package reaches my daughter, who is living in a more rural area while serving in the Peace Corps.
Again, my heartfelt thanks to Matty, and to you for assisting him.”
“Quick and easy place to use for Amazon returns. The layout of the shop is so much more streamlined than before the remodel. Way less chaotic. Staff is fast and efficient.”
“We used this establishment a few times now, since moving our company in the Virginia area. We were amazed of the knowledge and how customer friendly our staff reported”
10:30AM - 4:30PM
10332 Main St, Fairfax
Mailbox Centers
“I cannot say enough positive things about my experience with Sukriye at USPS. From the moment I stepped into the post office, her warmth and professionalism were evident. Sukriye went above and beyond to ensure that my postal needs were not only met but exceeded.
Her attention to detail and dedication to providing outstanding customer service truly stood out. Sukriye took the time to listen to my concerns and offer solutions tailored to my specific needs. Her knowledge of postal services was impressive, and she effortlessly guided me through the process, making it seamless and stress-free.
What impressed me the most was Sukriye's genuine kindness and patience. Despite a busy day at the post office, she never made me feel rushed and took the time to address all my questions thoroughly. Her friendly demeanor and positive attitude made my visit a delightful experience.
Thanks to Sukriye's exceptional assistance, I left the post office feeling confident and satisfied with the service I received. She is a true asset to USPS, and I cannot recommend her highly enough. If you're looking for outstanding customer service, look no further than Sukriye. She sets the bar high and delivers excellence with every interaction.”
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“This store has always been efficient and helpful when it comes to handling customers. I often have to do returns, everyone at this store have always done what they can to get the lines and people moving. Thanks guys!”