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10AM - 7PM
7054 Spring Garden Dr, Springfield
Mobile Phones
“Always a great experience here. They are super friendly and helpful and were able to fix my screen easily and this time when I came in they could see that my son's phone was bent so it would not be repairable. Luckily I had the insurance through TMobile so they submitted the claim and we just had to call and get the replacement phone for free. I highly recommend them.”
“Great technicians, they know what they are doing. If you got any issue in your laptop/computer, they are the one to take care of it. Thank you guys for helping me out today.”
“Very honest service and fair pricing. They tell you upfront in my case, whether it will be $20 for cleaning or $60 to fix the part. it only needed cleaning, and they charged me $20. Great place and people.”
“Keishla was the associate who both greeted and helped me. She was absolutely fantastic! Extremely knowledgeable. She offered me multiple solutions to my issue and helped me select the best one for me. Without question she is definitely an asset to the company!”
“Yesly had such a kind attitude while using her knowledge to get the best plan for me. She saved me a lot of money as I was originally going with a plan that wouldn't suit my needs/ paying way too much monthly. Shes awesome and to be cooped up at work, on a beautiful Saturday, she had great energy!”
10AM - 8PM
8418 Old Keene Mill Rd, Springfield
Mobile Phones
“Adam at the Old Keene Mill location is so wonderful to work with. I had a serious issue and came back a few times - on each occasion secretly hopeful he would be there as he is super knowledgeable and solution oriented. I’ve dealt with other T Mobile reps over the years but they don’t compare. Thank you Adam for your invaluable assistance. T-Mobile is lucky to have you on their team!!”
“We walked in there today to help my wife re activate her phone after we were turned down in Springfield mall. I have to say Saul was friendly and help us all the way through the process, very professional and friendly, awesome employee !”
“JOCELYN GUERRERO
Senior Mobile Expert at T-Mobile was absolutely outstanding. She was attentive, knowledgeable, and went above and beyond to help me. I hope her boss recognizes her—she truly deserves it!”
“My experience with Russell Cellular – Lorton Ox Rd was excellent. The staff are very helpful, polite, and professional. They truly care about their customers and go out of their way to provide great service. I highly recommend this location! ⭐⭐⭐⭐⭐”
10AM - 7PM
4377 Dale Boulevard, Woodbridge
Mobile Phones
“I purchased a new android phone from your 4377 Dale City Blvd Woodbridge,VA in late June 2026. Every technician is always helpful and kind. Susana helped me copy my data while explaining what she was doing and told me to come back if I needed further help. I came in another time and Malik helped me. In the past Maria helped me when I first started purchasing my cell phones from your store. I could go to Best Buy but I choose your store & only your store because of your helpful, knowledgeable and kind technicians. I have been a customer for many, many, many years. I would be glad buy all three employees breakfast that is how much I appreciate them! Jim D.”
9:30AM - 8PM
18069 Triangle Shopping Plaza, Dumfries
Mobile Phones
“I've been getting phones from this location and also the Dale City location for years and I'm never disappointed! ( In the deals I get AND the customer service!)”
“The three people that helped me in this store are fantastic ! I cannot remember their names but it was a young lady and two gentleman who were all awesome ! Getting a new phone is a pain for me and they made it so easy -thank you !😊”
“Victor was super helpful both visits answered all my questions answered and got the trade in completed with ease and no headaches. Would recommend this store and victor”
“Maria was so professional and helpful I nearly fell in love with the kindness. Then Jose came out to close the deal with even equal quality of professional service I’m impressed and dedicated this location for all my service needs. Thanks Maria”
“The owners are really nice and helpful. Fixed my phone very quick and efficient. And the price was reasonable! Thank you very much I will be recommending to
Others as well !!”
“After a very disappointing experience at the T-Mobile Experience Store earlier that day, I visited the Potomac Mills T-Mobile store, and the difference was night and day.
Alex provided some of the best customer service I’ve experienced in a long time. He was knowledgeable, professional, patient, and genuinely wanted to help. He took the time to answer all of our questions, verified information when needed, and never made us feel rushed or dismissed. His attitude and demeanor immediately put us at ease.
What impressed me most was his emotional intelligence. He listened first, understood our concerns, and focused on finding solutions rather than arguing or trying to prove a point. That is exactly how customer service should be.
To make the contrast even more remarkable, Alex was able to help us purchase the exact product that the male manager at the T-Mobile Experience Store insisted T-Mobile “didn’t have.” Within minutes, Alex had everything squared away. His product knowledge and willingness to help made all the difference.
If T-Mobile is looking for future leaders, Alex is exactly the type of employee they should be promoting. Based on my experience, he has the professionalism, technical knowledge, and emotional intelligence that every manager should have. In fact, after experiencing both stores on the same day, I would rather see someone like Alex leading the Experience Store than the male manager we encountered there.
Thank you, Alex, for restoring my confidence that exceptional customer service still exists. You are a tremendous asset to the Potomac Mills T-Mobile store, and I hope T-Mobile recognizes the value you bring to the company.”
“They have good customer service here. I recommend everybody from the Manassas area to come in there's a beautiful woman here that likes to help. Great with customer service
Francesca, check her out by your phone just from her”
“Kevin was absolutely amazing. I came in 10 minutes before the store closed and he was patient and walked me through the entire process to buy a new phone. He was the best AT&T salesman! Thank you for your kindness.”
“Visit store to troubleshoot a service call make from my house. Cricket service by Internet leave ve with out service. Then Victor the sales person in the store help me to restore my service.
His patience exceptional and very knowledgeable in all my service and devices questions.
Definitely recommend this store.”
“A giant thank you to Trell. He made it so easy for me. He was very friendly and efficient. Great customer service. Location is great you can grab a coffee in the same plaza. Plenty of parking.”
“I was treated kindly and I was very impressed because I had never been treated so kindly. The people in this place were very kind and very helpful. Thank you for your kind attention. We will return soon.”
“I’ve gone to this business in several occasions for my phone screen and laptop repair. I’m very impressed with the prompt service, they are very helpful and professional. I highly recommend this business for all your cell phone needs.”
“I recently visited a cellphone shop due to severe damage to my phone's screen, and I was pleasantly surprised by how quickly they fixed it—just 30 minutes! My phone came out looking brand new. Additionally, I found a fantastic selection of accessories at great prices. Joel, who assisted me, was exceptionally kind and patient throughout the entire process. I can't thank him enough! Highly recommend this shop for anyone needing quick and reliable service!”
“I have no words, the service is great. Nancy and Alison make a great team, they treated me with kindness and had a beautiful smile on their faces all the time, they were patient and we're understanding about the situation!. I recommend coming here, these two ladies make everything easier and understandable!”
“My AT&T expert Aliza was great! Helpful & very informative, got me the best deal for my money & values my time. She knows her phone. Thank you Aliza for all your help & finding me a new phone!”
“Samantha was my service agent and she was very helpful and friendly. Actually I prefer coming to this particular store because her customer service is outstanding. ???????????.”
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“First of all easy to find thank god! second of all Bianca was AMAZING. Apart from being patient, courteous, helpful and very insightful into what we were there for. She set up my phone, put the screen protector on and STRAIGHT WITH NO BUBBLES. my new iPhone was in my cute case by the time I walked out the door. Thirdly my phone service and the actual phone itself including data to look up my way home was all working by the time I got in my car ready to go home. Just remember to turn on your settings for your GPS! Haha anyways thank you again Bianca for your all help. Clean location with seating while you wait and a tv for when they’re helping you set up your phone. Did I mention bilingual? It was great.”