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“My experience with Russell Cellular – Lorton Ox Rd was excellent. The staff are very helpful, polite, and professional. They truly care about their customers and go out of their way to provide great service. I highly recommend this location! ⭐⭐⭐⭐⭐”
11AM - 6PM
8328 Richmond Hwy, Alexandria
Mobile Phones
“Omg!!!! What a life saver. Phone was not working at all!!! Screen was frozen, took it to this gentleman and he fixed it in 5 minutes.
I am so grateful to him, the phone company said my replacement phone was gonna take 3-5 business days with my warranty. I definitely recommend and will def be back if my phone breaks again ??”
10AM - 7PM
7054 Spring Garden Dr, Springfield
Mobile Phones
“Always a great experience here. They are super friendly and helpful and were able to fix my screen easily and this time when I came in they could see that my son's phone was bent so it would not be repairable. Luckily I had the insurance through TMobile so they submitted the claim and we just had to call and get the replacement phone for free. I highly recommend them.”
“This is hands down the best experience I've had at a Verizon store in my 10+ years as a customer. Orlando and LB both were super helpful and friendly, and made my whole phone pickup experience easy and smooth - excellent customer service.
I've ordered and bought 2 phones from other local Verizon stores in the past, and both times were beyond frustrating and ended up costing me extra time and money. I will never go back to those other stores.
I highly recommend the TCC Fairfax Verizon store. They had exactly what I needed, made the whole ordering process quick, and made my pickup a breeze.
I really appreciate the awesome customer service from start to finish. I'll be back for sure and highly recommend!”
“Marcelo and his team were extremely helpful and pleasant, they got my issue sorted and utilized special abilities as service reps that I wouldn’t be able to on my own, and I got my situation figured out quickly with no hassle whatsoever. True professionals all the way, I will be coming back here for any future issues for sure since it’s so close to home. Thanks guys.”
“DeWan was extremely kind and helpful. He was efficient knowledgeable on the Fios packages. We appreciate his customer service as we are new to the area and needed to set up internet that we can rely on. This is at the 7301 Little River Turnpike location.”
“I came in the store in hopes of selling an Apple product I’d never used and recently bought . I was helped by Malachi , and he was kind and was able to accept the product and gave me a reasonable amount for the product worth , which I greatly appreciated.”
11AM - 5PM
3518 King St, Alexandria
Mobile Phones
“The service rendered at the Verizon store was exemplary. The representative demonstrated professionalism, honesty, and was instrumental in securing a favorable deal that significantly reduced my financial burden. The process was smooth and the customer support was exceptional. I am extremely pleased with the outcome.”
“Had a great experience with Vanessa as I upgraded to a 16e. Extremely nice & professional and very knowledgeable.
About a year ago, had an unpleasant experience at the ATT next to Pepe’s pizza. If there are any other ATT customers that want great service without any questionable sales tactics, I highly recommend seeing Vanessa and her co-workers at this location whether they are a new or current customer.
Thank you Vanessa!”
“Excellent customer service the girl was super friendly and helpful we bought 2 ?? today ??February 19, 2024 Presidents' Day ? the short girl with glasses is very friendly and helps you a lot”
“I came to this place with a "cell emergency" a couple of years ago (phone wouldn't turn on even when fully charged) and they fixed it quickly and competently for a very reasonable price. Recently I came back with a stuck sim card and a question about replacing my screen. They were honest about pricing the screen costs (reasonable but perhaps not worth it in my situation) and didn't pressure me at all when I said I'd need to think about it, and got a stuck sim card out for me as well. Great place; I will never go anywhere else if I can help it.”
“Keishla was the associate who both greeted and helped me. She was absolutely fantastic! Extremely knowledgeable. She offered me multiple solutions to my issue and helped me select the best one for me. Without question she is definitely an asset to the company!”
“They are so trustworthy!!! I broke my back lens on my iPhone and was told that it could cost 35$ or $125 depending on what they had to do. To my surprise, they didn't charge me the higher price. My camera is working like new!! Thx you”
“First time cashing a check here. Yessenia provided excellent service and assisted me. She was very patient, respectful and polite in helping me receive my funds from check cashing today. Will definitely recommend to anyone and come back here if I need anything else. Very clean place of business, all staff were professional.”
“Yesly had such a kind attitude while using her knowledge to get the best plan for me. She saved me a lot of money as I was originally going with a plan that wouldn't suit my needs/ paying way too much monthly. Shes awesome and to be cooped up at work, on a beautiful Saturday, she had great energy!”
11AM - 6PM
8418 Old Keene Mill Rd, Springfield
Mobile Phones
“Adam at the Old Keene Mill location is so wonderful to work with. I had a serious issue and came back a few times - on each occasion secretly hopeful he would be there as he is super knowledgeable and solution oriented. I’ve dealt with other T Mobile reps over the years but they don’t compare. Thank you Adam for your invaluable assistance. T-Mobile is lucky to have you on their team!!”
“Service at this store is Awesome.
manager and the whole team are truly dedicated to help people coming into the door! Gio associate manager was super committed to the help me in resolving my issue! He also speaks Spanish so was great because my mom does not speaks English. He was very kind. Also they have good deals for updates or getting news stuff.
Excellent service!”
“The AT&T store on Olde Keene Mill Rd in Springfield Va is fantastic!!! The staff is extremely knowledgeable and friendly. I received exceptional service from both Marcos and Mafer. I went back and asked for a little help with my new iPad and they both bent over backward to help me!!! Thanks so much for all your help I am sure I will be upgrading my devices and possibly signing up for new service because of their good attitudes and great customer service!!!”
“First of all easy to find thank god! second of all Bianca was AMAZING. Apart from being patient, courteous, helpful and very insightful into what we were there for. She set up my phone, put the screen protector on and STRAIGHT WITH NO BUBBLES. my new iPhone was in my cute case by the time I walked out the door. Thirdly my phone service and the actual phone itself including data to look up my way home was all working by the time I got in my car ready to go home. Just remember to turn on your settings for your GPS! Haha anyways thank you again Bianca for your all help. Clean location with seating while you wait and a tv for when they’re helping you set up your phone. Did I mention bilingual? It was great.”
“Excellent customer service! I came to this location to get a new phone after my old one got stolen, Carlos G was very helpful and patient he helped me with all the questions I had about getting a new phone and transferring everything to it. He also helped me set up my ICloud and I was able to recover everything I was very grateful for his help.”
“A great experience, went in to help my uncle. Spent more than an hour there but without making a decision because of my uncle not being sure if he wanted to switch now or after he's back from his vacation. Person was kind and courteous and remained helpful the whole time.”
“I had a really great experience at this AT&T store. The staff was incredibly friendly, welcoming, and genuinely seemed to care about helping customers rather than just rushing through transactions. From the moment I walked in, I felt acknowledged and taken care of
the service was a bit on the slower side, but honestly, it was worth the wait. The team took their time to explain everything clearly, answer all my questions, and make sure I fully understood my options. Their attention to detail and patience really stood out, and I never felt pressured or overlooked
It’s rare to find a place where customer service feels this personal and thorough. If you value quality service and knowledgeable staff, this location definitely delivers”
“I stopped by Phone Fix Checks Cashed to get a quote for replacing the screen on my iPhone 14 Pro Max. The staff provided excellent customer service — both people were very friendly and helpful. The technician did an amazing job with the repair, and it only took about 35 minutes. My phone looks brand new again! I definitely recommend this place to anyone who needs fast, professional, and reliable service.”
“(Translated by Google) The lady gave us excellent service and offered us excellent promotions.(Original)La señora, nos brindo excelente servicio y nos ofreció excelente promociones.”
11AM - 5PM
9444 Main St, Fairfax
Mobile Phones
“I had a fantastic experience working with Daniel at Verizon today. I was dealing with a tricky situation regarding a Wi-Fi router return, and he handled everything with absolute professionalism and ease. He was incredibly knowledgeable, patient, and made what could have been a stressful process completely seamless. It’s rare to find such high-quality customer service—Daniel is a true asset to the team!”
“Jes the store manager was exceptional. We got a phone elsewhere and Jes had to correct their omissions.
She was very knowledgeable, professional and helpful. We would not have been able to function without her assistance. We should have come to this store and Jes from the beginning.”
“Go see Kamran if you need anything done at Verizon. Usually going into phone stores is a massive headache, but he made it super easy. He didn't try to upsell me on a bunch of random stuff I didn't need and actually helped me figure out the best deal on my plan. Really patient, straightforward guy. Very good asset for Verizon.”
“Kevin was absolutely amazing. I came in 10 minutes before the store closed and he was patient and walked me through the entire process to buy a new phone. He was the best AT&T salesman! Thank you for your kindness.”
“I originally had some concerns, but after leaving my review, Safi reached out and took the time to help resolve the issue. I really appreciate the follow-up and effort he made to make things right. Great customer service and professionalism means a lot. Thank you for taking care of everything!”
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“I got quoted almost 200 to get my laptop fixed which I was fine with since everywhere else was higher, however after they discovered the issue was more minor they went ahead and charged me half the price, which in a world full of scammers and unethical people, where they could have fixed it and taken that 200 they let me know and only charged me what was needed! Truly great full for this store!!”