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“This store was a pleasure to work with. From our salesperson Ramez to Marwin in customer service, the support was outstanding. If I had to do it again, I would make all my purchases at Bob's. As important as the quality of the furniture is and finding items that meet our needs, the customer support outshined every other store we dealt with. This includes stores that were much more expensive than the selection at Bob's. I would take customer support and service and rank that as #1 when making future purchases. Thank you Bob's and staff for making the shopping experience seamless. Other stores in Virginia need to take a lesson from you.”
“Had a great experience buying a mattress from Natalia at the location next to Costco in Fairfax.
Not every day that you shop for a mattress, but she made the process easy.”
“Muhamad Iqbal was all round outstanding!!! I would give a hundred more stars because his service was exceptional and polite. He seemed to know his stuff, which I respect in a sales manager. I was additionally very pleased with the mattress and he was making jokes and conversation! Please give this man a raise!”
“Nicole was so helpful! She was always ready to offer support but also gave me plenty of time to try out multiple beds and pillows without being over-helped. Know what I mean? She was kind, funny, helpful. I’d definitely work with her again. Thanks Nicole!”
“Vida and Rob provided a wonderful Purchase experience for my Mom and I on a Full Size Mattress at the Fairfax/Lee Highway location. Knowledgeable and friendly. They allowed us to stay within our budget and made an important purchase seem easy and stress free. We will be returning for another Mattress before long and wouldn’t hesitate to work with Rob and Vida in the future.”
“I had a great experience at BIF Furniture. They have a wonderful selection of modern furniture with stylish, high-quality pieces to choose from.
Mr. Ken Hong provided outstanding customer service throughout my visit. He was friendly, knowledgeable about the products, and took the time to answer all of my questions without any pressure. His professionalism and genuine kindness made the shopping experience enjoyable.
I highly recommend BIF Furniture, and if you visit, be sure to ask for Mr. Ken Hong. His excellent service made all the difference!”
“Carolyn was amazing in helping us deciding, finalizing the furniture that we needed; she had great insight and full understanding of our likes combining it with needed support to make final decisions. Appreciate it!”
“I can't say enough wonderful things about Furniture Rescue! They lovingly restored my 60+ year-old children's rocking chair—the very chair I enjoyed as a child. For years, I hesitated to have it repaired because I was afraid the old wood might crack or be damaged beyond repair.
Joni and her team did an incredible job repairing the seat while preserving the chair's character and history. Now, my new grandchildren get to enjoy the same rocking chair that holds so many special memories for me.
Joni is friendly, knowledgeable, and truly cares about her customers and their treasured pieces. Finding Furniture Rescue was an absolute gem, and I highly recommend them to anyone looking for quality furniture restoration.”
“I am writing this review not so much about the furniture I purchased at Haverty’s—although the furniture has been fine —but to give five stars to my sales executive, Florence Kobbey!
Florence is truly outstanding. She takes care of the entire sales process from start to finish, and whenever we have had a question or concern, she follows up promptly and diligently to make sure everything is taken care of.
She is the reason we continue to do business with Haverty’s. Florence truly has your back every step of the way, and that kind of personal service is priceless.
Thank you, Florence, for making the experience of purchasing from Haverty’s seamless and making the furniture worth the cost.
I would be admis not to mention the customer service department and the technician who I have met with at our home Stephen - an excellent craftsman.”
10AM - 9PM
9900 Lee Hwy, Fairfax
Furniture Stores
“My daughter picked out a recliner at Ashley. The sales lady suggested another recliner that would be better suited for me. I turned out to be a lower price, so I purchased two!”
“Elliot provided excellent customer support, and was very helpful with answering my questions and helping me find a pillow that met my needs. I’ve only had the pillow for a couple days, so I’m still wearing it in, but it is very comfortable so far.”
9:30AM - 9:30PM
12189 Fair Lakes Promenade Dr, Fairfax
Furniture Stores
“Excellent store. The manager Robert was super helpful and professional not only with us but with everyone he was helping out. Been a long time since I saw a manager really go above and beyond. The guys who helped us take our furniture to the car were also extremely nice and professional. This is my go to Homesense from now on!”
“Amazing furniture and 10/10 customer service. CF has innovative designs with a great balance of elegance and style. Muhammad was very informative and helpful. May God bless him and this business!”
“I went here today for a quick stop by and one of the employees who helped me find and get an item that I wanted he was really generous and kind the employees here are very helpful and friendly even during a busy day.”
“This showroom is absolutely stunning! I know it has moved from its old location from a few years ago, so sometimes Google Maps directs you to the old location. It's now across the street.It has beautiful fabrics that you can check out and take home or you can grab a sample from the sample wall. There's always sales and everyone I've spoken to there is extremely kind.”
“Let's start with parking, there is tons of it! That already solidified my satisfaction with Target. Going inside, there was a host passing shopping carts out, which was a nice touch. A nod to excellent customer service! The store was super clean, I didn't see anything on the floors or hanging around in the wrong spot. I definitely got a bang for my buck, there were so many clothes on sale and there were lots of options to choose from. Self-checkout was speedy and there was staff nearby who could support if needed. I don't mind making the trek out to come back here!”
“I shop here mostly for their great card selection and small gifts. I'm surprised by the number of reviewers who feel a need to be greeted by the staff and find that worth commenting on. I engage the staff if I have a question and they're always quite pleasant and helpful.”
“I had the most wonderful experience at Arhaus Fairfax! I visited almost every local furniture store and I can say the Arhaus staff is exceptional :) I especially appreciated Claire's welcoming, attentive approach and excellent interior design sense. She helped me narrow down the best options for my home. It was effortless! Their store is very clean and remarkable like a museum. Thank you!!”
“Shokria Deserves Outstanding Recognition at Target Fair Lakes!
I would like to give enthusiastic recognition to Shokria at the Target Fair Lakes store in Fairfax. At approximately 11:05 p.m., after the store had already closed, she helped me complete a last-minute purchase when the barcode on one of my items would not register properly.
Despite the late hour, Shokria never made me feel rushed or like an inconvenience. She was exceptionally kind, patient, attentive, and professional. She immediately took ownership of the problem, diligently worked through the barcode issue, and made sure I was able to complete my purchase quickly and smoothly.
Shokria demonstrated customer service at its absolute best. Her gracious attitude, calm efficiency, and commitment to helping me—especially at the very end of a long workday—made a lasting impression. Associates like Shokria are exactly why I continue returning to Target time and time again.
She represented the Fair Lakes store with excellence and deserves to be formally recognized for going above and beyond. Thank you, Shokria, for turning what could have been a frustrating checkout experience into an exceptionally positive one!”
“The furniture's craftsmanship is truly remarkable, reflecting a dedication to quality. The elegant design adds a touch of sophistication to any space. The pieces are not only visually appealing but also built to last, promising years of enjoyment. Such well-made furniture truly elevates the atmosphere of a room. It's a pleasure to experience the comfort and style these pieces offer.”
“Love shopping at this Target. Tara is always friendly, helpful, and full of positive energy, consistently making customers feel welcome.
During my first interaction with her, she took the time to explain the Target app and its benefits, which really stood out. Her positive attitude and the way she treats customers make this store a great place to shop.
She is truly an asset to the team and deserves recognition.
~ MumNYC”
“I recently went to Pottery Barn in Fairfax and just have to comment on our great customer service experience. My husband and and I were looking for some matching pieces to a duvet set we had ordered online. Unfortunately the set was no longer featured in the store but both Dana P and Victor Yeager were so helpful in finding what we wanted online and ordering it for us to be sent to our home. We discussed what fabric we needed (we have kids and animals) and Dana even gave us some decorating ideas we hadn’t thought of. They were so helpful that I asked about a really beautiful toile set I had seen online. Unfortunately it was almost completely sold out everywhere but Victor took on the challenge of finding the item I wanted at a store in Washington State. It had been a returned item and he called the store, ensured that it was actually there and then had it shipped to my door. It was the very last one to be found in the entire country. We had a great time finding the things that we needed and several other items with their help. We will definitely be back and look forward to working with Dana and Victor again.”
“My house severely flooded and I lost all of my bedroom furniture. I scheduled an in person interior design consultation and worked with Andrew. He is absolutely amazing and really cared about my project. The ordering process was seamless. Andrew really helped turn a frustrating/sad experience into something to be excited about! I'm very grateful to him and the west elm team!”
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“Great experience at Mattress Firm thanks to Nardyn! She was very welcoming, professional, and knowledgeable, taking the time to understand what we needed without any pressure. She made the whole process easy and comfortable. If you are shopping for a mattress, ask for Nardyn. Highly recommend!”