“The owner of this location is the G.O.A.T. He was pleasant, patient, professional and helpful. He handled a super rude customer with an extreme amount of patience, and never showed any signs of stress. Kudos to you and your team. I will be coming back to this location for my needs. Well Done ?”
8:30AM - 7:30PM
344 Maple Ave W, Vienna“I had the pleasure of being helped by Nic today while shipping out a few items, very nice young man with outstanding customer service, I ship all my stuff through this store.”
“Great service at this location! The staff was friendly and experienced and went above and beyond to answer my questions. Harrison in particular was wonderful! I highly recommend this Wharf location.”
“They continue to be the best service, friendliest and always put the customer first. Very efficient, polite and helpful. Best service in this entire area, I love this UPS store!”
“I always enjoy it when Neyda waits on me. She is excellent with customer service: friendly, proficient, helpful, and goes the extra mile when needed. Always a pleasure to do business with the UPS Stire in Del Ray”
8:30AM - 7PM
3057 Nutley St, Fairfax“I was impressed with how professional, friendly, and helpful the UPS store staff was. Moreover, their attention to detail and willingness to go above and beyond for their customers truly set them apart. I have never experienced such exceptional service at an UPS store before. I will gladly make the extra trip to this UPS location in the future, knowing that I will be well taken care of. Excellent customer service! Thank you, Najia and team, for making my visit such a pleasant one!”
“Some of the finest packing I have seen from a UPS pack and ship store. They were proactive in getting me a lower price and the packing was stupendous on a very fragile item which was challenging to pack safely.”
Open 24 hours
1520 Belle View Blvd, Alexandria8:30AM - 7PM
1220 L St NW #100, Washington“Rashia is incredible!! In the times that I have lost a package, I have never felt like any vendor would ever do anything to locate it. When I called this store about a missing package, Rashia took care to locate the package and updated me on every step of the way! Best service I have ever received from any shipping or mailing situation!”
“I was renewing my passport and needed a head shot and delivery to the passport processing center.UPS Store associate Mo ( i believe that was his name) was literally the best customer service i've ever received. he provided scissors, stapler and space to prepare my documents and i could not be happier with his service. he was the only associate in the store at the time i was there and had several customers in his service but he didn't crack under pressure. I will absolutely be using this store in the future if Mo is the standard. Thank you for all your help!”
Open 24 hours
6400 Arlington Blvd #50, Falls Church“Thank Goodness I was recommended Northstar Shipping! I've worked in event planning for a long time, and I can safely say this is the best shipping company that I have worked with, and the only shipping company I will use from now on. Communication has been excellent, service has been super friendly, and when a different shipping company made a major mistake right before one of our biggest events of the year, the President of the company literally went above and beyond to help us get the issue resolved even though Northstar had already completed their part of the shipment. Thats a level of care that you don't see often.Absolute lifesavers. Still can't thank you enough!!”
“I found out you can return Verizon FiOS equipment here! Wow! The staff did a great job handling that, my mail, Notary requests, everything! All with a smile - and the even had fun petting my dog that goes everywhere with me! Rock on!!!”
8:30AM - 6:30PM
3220 N St NW, Washington“This store is in a great location and hence it is always busy. But the staff are wonderful and very helpful. Whether its fingerprints for something, a return to Amazon, sending a priority package or such - they are always patient and kind. Highly recommend!”
8:30AM - 7:30PM
4201 Wilson Blvd #110, Arlington“When I was trying to get in the person open the door for me to get in. I am in a wheelchair. They also helped take out my package from the bag I brought it in. Then explained everything to me since it was my first time doing UPS by my self soo helpful and friendly”
9AM - 7PM
1835 7th St NW, Washington“Hi have been to a lot of UPS stores and I have never received such great services. I’ve got from Jade at the seventh Street location in Washington DC. Not only once but twice. Jade is a delight to work with. She solves my problems easily. Highly recommend i have at! I just said there”
“The staff here is so helpful! I recently had a package stuck in international customs and Mo and Brian completely turned my day around by being friendly, understanding and by immediately doing all they could to help get me more information/resolve my issue. Thank you to Mo for providing excellent service by greeting me and making me feel heard/understood and to Brian for immediately contacting counterparts to get to the bottom of the situation. I truly appreciate it!”
9:30AM - 6:30PM
2503D N Harrison St, Arlington“I am a long time customer. Previous experience was always 5 star. Some fall off as a result of new staff with reluctance to process cross border FedEx shipments. Maybe they will do better as they get used to functioning in business setting rather than in school environment where their comfort is important.”
“I was helped by Alex the store manager today 3/5/24. He was professional, knowledgeable, extremely proficient, and friendly all while managing a very busy store. I was shipping something very important and Alex took the time to make sure everything was perfect. I highly recommend this store. Thanks again Alex!Marla Beth McCall”
“I have used the international shipping service of this company since 2019 and I have nothing to complain about them. Every information about time, tax and instruction is being public and it’s easy to find online. Their price is totally unbeatable. It takes about 2-3 weeks to send the packages to the middle of Vietnam, and my packages are always in good condition. For the safety reason, I recommend receivers always check the package before opening it to make sure there is no one sneak on your stuff, especially your local shippers. I have met a little unhappy experience, but it was not a big deal. I know that problem can happen everywhere and it’s almost out of control of all international shipping companies. So, I’m still trust and happy with their service. Friendly, helpful and professional are what I want to say about their staffs.Highly recommend!”
“Excellent Customer service. I was able to get my paper printed and picked up from that location while I'm in Florida. Everybody was very helpful and cooperative over the phone and smooth payments”
9AM - 7PM
1812 Adams Mill Rd NW, Washington“Brittany was incredibly helpful when I had a snag with a shipment recently. I see her often at this location and she is always efficient, friendly and competent.”
9AM - 7PM
1400 K St NW Suite 102, Washington“Went to get a couple small things laminated. They asked if I would want to have them done in a single piece and then cut them separately since it would be cheaper. They even showed me how to use their paper cuter to make sure I wouldn't cut too close and damage the lamination. They were very kind, friendly, and showed excellent customer service. Thank you!”
9AM - 5PM
7300 Maple Pl, Annandale“Loved the service there. I was confused on how to ship a package internationally and referred to Hanjin by a friend. The pretty lady that greeted and helped me was called Jasmine. Super helpful and patient with me and my package. Highly recommend!”
“I’ve always had a good experience with this location. I come in and I’m greeted with a smile. The staff here is very professional and helpful. I’ve had a P.O. Box with them for over a year now and I have no complaints.”
“Had THE BEST experience with Romel! Helped me ship out twenty boxes with so much patience, attention to detail and the biggest smile. My job has me at different FedEx locations around the city, but this is my favorite now!”
“Friendly, professional and helpful with all of your shipping needs. If you need a notary, they got you covered. Centrally located near the GW campus, and operating hours that are very business and personal shipping friendly. Check them out for your UPS shipping needs.”
8:30AM - 7:30PM
4532 Lee Hwy, Arlington“Daniel and team are the best! No matter what I need to take care of...sending laptops, Amazon returns, they will guide me thru it all without any stresss and I've had AOT of mailings and returns in the last few years! So glad I know I can rely on them no matter what!”
“Don't be fooled by the young employee's ! This location offers actual empathy and support when it feel's like things are going sideways ! We no longer will go to Fedex for our printing needs as the employee's here have been much more ethical and supportive when we've had varying requests. They also ALWAYS have a notary on hand which is priceless. Give them a try !”
“These are the nicest, hardest working guys I’ve ever encountered at any sort of delivery store. They smile, and go out of their way to help. They even hold the door for me. They also don’t judge me for how often I return things! ? These guys deserve a raise!”
“I was not home to sign for a package and tried to reroute it to my nearest FedEx location for pick up. I was told by customer service that it wouldn't be taken there until the next day. Normally that would be fine but I was going out of town the next day and the package was something I needed to take with me, so they told me if I was willing to drive to Alexandria to pick it up that someone can get it to me there if I arrived before 8p. We arrived at 7:20 (after a 40 minute drive) and the sign on the door said they closed at 6. Luckily there were some phone numbers on the window. John, the Senior Manager for this location, was the most kind and helpful person. He was able to get one of his employees, Marcellus, to come back and retrieve my package for me after hours. In a day and age where it's really easy to say no to a stranger, I'm extremely grateful for people like John and Marcellus for helping me out when they really didn't need to. Thank you to this FedEx for the best customer service I've received in awhile!”