The New Balance store offers a wide selection of stylish and high-quality athletic shoes and apparel in a clean and varied layout. Customer experiences with staff can vary. Many report excellent service, describing the staff as friendly, knowledgeable, very personable, and respectful. Customers appreciate being helped promptly and receiving expert fitting advice, including the use of a 3D foot scan to find the most comfortable shoes, which leads to great satisfaction and repeat business. However, some customers have had less helpful experiences, finding staff occasionally too busy or uninterested, which can lead to a lack of guidance and disappointing follow-up on product availability. A notable negative comment concerns an overly strong and unpleasant air freshener in the store. Overall, the store provides a great shopping experience for many, who are impressed with the customer service and expertise and plan to return.
Just simply fantastic! I ordered a pair of fuel cell rebel v5 shoes online and when I arrived at the store they offered to let me try them on as well as get my feet scanned which showed my arches, width, size, etc. Super helpful and the shoes feel amazing. They're exactly what I needed. Highly recommend!!
April 2026
Just left there and I was assisted by a gentleman named Jason. Very professional and pleasant to deal with. Will definitely shop there in the future
January 2026
Best place for the best shoes! Manager was very helpful and professional. Spend the money and your feet will stop hurting. Bonus they sell some American made shoes. I highly recommend.
