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“I recommend Old Point National Bank for personal and commercial use based on my experience of using Old Point for both. I could list several staff members that have been helpful over many years, Rita Thomas stands out. In well over 20+ years she has assisted and advised me the on decisions regarding car loans , equity lines and much more. She has addressed issues that others couldn’t and were becoming frustrating. Rita Thomas is a true asset of Old Point Bank and represents the bank very well in demonstrating true top tier customer service.”
“Absolute 5-Star service from the Branch Manager Sonya as well from Janet Evans!!!!! I was locked out of my digital account for over two weeks and these two came in clutch for me with getting my account unlocked. A couple of fine superstars at this branch. This is what makes America great, their support is greatly appreciated!!”
“I recently visited 1st Advantage in Hampton in order to inquire information on an Auto Refinance loan. Darnell did a fantastic job gathering all the required information in order to make this a smooth transaction. Darnell was responsive to my questions, and returned calls and emails promptly. Darnell explained the loan repayment schedule and made me feel comfortable and confident about my choice to complete the loan with 1st Advantage. Great customer service and another highly satisfied customer.”
“By far the best bank I have ever dealt with, Lars And Jason are such a unique team that always gets the job done. I have been a customer for five years and look forward to many more.”
“Bayport Credit Union has exceptional employees and very knowledgeable. They were all very pleasant and friendly and helpful with all our banking needs even down to retirement needs. They are the go Credit Union”
“Since 1991, 2 Cities And 3 Banking Names & Mergers, Truist Bank And The Staff There Have Become My Business And Personal Banking Family. I Know Them Well And They All Announce Me By Name When I Come Through The Door. It's That Feeling Of Home Town Banking Care And Love That Has Become A Memory. Customer For Life.”
“The bank is very beautiful and clean inside, well staffed, and everybody is very pleasant and professional. Mary, who is extremely personable, bright, and informative, helped me select a checking account which best reflects my personal financial needs and desires. I'm well satisfied with my decision to bank here.”
“I love it here!!!This is a small hometown kinda bank where the Employees here are always friendly. I have been a customer here for over 10 years. Absolutely A+ Credit Union”
“The inside of the bank was closed when I pulled up 10 minutes prior to them closing, due to the system being down, and I really needed to get a check cashed. As I was getting frustrated, the clerk Mr. Yohan immediately gave me two other options (the mobile app or the atm) to deposit my check. I asked him to show me, due to me not being good with technology, and he showed me step by step how to do it from my phone. Great example of exceptional customer service.”
9AM - 5:30PM
199 Fox Hill Rd, Hampton
Banks
“I went in today to open up a checking account, my experience was wonderful. Janet J. was very helpful friendly and informative, she answered all of my questions and concerns.I love how she went way beyond with assisting me, I can tell she really enjoys helping others, thanks again!”
“I have 3 branches that are closer to my house and I GO OUT OF MY WAY to come to this branch. Allison, the BEST employee they have, is always amazing, knowledgeable, and soooo efficient!!This is the only branch that I will come to from this point on. Trust me. Well, I guess I should say: “Truist me!!” Seriously, this branch and Allison: A++!!!!”
“They are personal KIND not fake nice truly kind, and efficient. I’ve been coming to this location for at least 6yrs. The service stays consistently on par and above.”
“Opened up a new account and the service was amazing. The manager Maria was sooooo sweet and helped me step by step. She did explained everything and did not let me leave blind or unknowing of anything pertaining to my account. This is by far the best branch I've had banking experience with. Thanks Woodforest for the beat customer service.”
“I'm very surprised by these ratings.
I was there and found nothing but excellent treatment, professionalism with a welcoming face and dedication that is second to none.
Thank you so much to the senior banker Dani, and all the members of the branch, you were ready to solve all my issues and answer all my questions.
To be honest, this branch is very clean and the décor is beautiful.
Thank you very much for your great service.”
“I have been with Langley Federal for quite a while. It is pleasant as far as the surrounding, friendly people and clean inside and outside. Very nice experience. Be Blessed!!?”
“I wanted to thank your team at Newmarket South 5211 W Mercury Blvd in Hampton VA, They have been so helpful and kind, they are the best, always friendly, and they care. That means a lot. I wanted to them know they are doing a great job!”
“First time I have opened an account in many years and had the pleasure to deal with De’Arius. Saunders (banker) and Teanna (an awesome and very professional teller) and Ms. Saunders went above and beyond to help me have a smooth experience!! These ladies are an asset to this company and a breath of fresh air!! Thank you ladies!!”
“I wanted to thank your team at Newmarket South 5211 W Mercury Blvd in Hampton VA, They have been so helpful and kind, they are the best, always friendly, and they care. That means a lot. I wanted to them know they are doing a great job!”
9AM - 5PM
2160 Coliseum Dr, Hampton
Banks
“I had an excellent experience at this branch. I came in with an issue and didn't expect to have it solved due to it's nature and Janice went well above expectations to help me. Not only did she take the time to listen to me but she went above and beyond to actually solve my issue! Excellent service and an overall positive experience.”
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“I had the pleasure of being assisted by Ms.Dajanay when I visited the local branch. She was courteous, pleasant, & very knowledgeable about member benefits. Ms. Dajanay has raised the bar for customer service. Tks for the excellent service.”