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“Erika was AMAZING!!! After receiving horrible service from another location, Erika was able to efficiently assist with replacement phone, provided us with clear detail of product and billing as well serviced us with a smile. I recommend stopping by the Aberdeen location in Hampton Va!!!”
“Quality customer service, very professional , great prices, and gets things done in a timely manner. Next time I need a phone fixed this is the place I will be going !!!”
10AM - 6:30PM
1814 Todds Ln Suite D, Hampton
Mobile Phones
“One of our phones had a broke screen. I scheduled an appointment to fix the screen. I brought it in and discussed with the clerk for the time frame to have the screen repaired. We were given a time and returned just before the completion time and the phone was ready.”
“Usama was very helpful. He made sure everything thing was set up and correct before I departed the store T26. Excellent customer service. Thank you so much Usama”
“At this Boost Mobile location there is Always great services and he Never let you leave unsatisfied or without resolving your issues!!! Been coming for years and ALWAYS LEFT A SATISFIED CUSTOMER!”
“This store was great.
I was having technical problems with my phone. My husband and I went in and Brigit was very fast, efficient and friendly. Problem fixed....when we got home my phone lost network connection again, so back we went to the store. The manager did a few quick resets and explained if that doesn't work call 611 and option 3 for tech support....sure enough we got home same problem. After talking to tech support it was the phone. I'm sure you see where this is going....we went back to the store for a 3rd time this time Zoe helped us and we left my new phone.
This store's customer service is excellent. Highly recommended ?”
“The time spent in and out the store was amazing. Their customer service here is completely outstanding. My helper answered everything perfectly as I asked about the new phone. He was very patient with me and gave me the pros and cons .1000/10”
“She is extremely helpful she measure the customer is very well taken care of I have gone to other stores and I have never met anyone like her she's honestly the best employee for Metro PCS that I have ever met”
“Trinity was an amazing salesperson. I walked in paying $109 now My bill is $65 for 2 lines from. She got me the best bang for my buck. She assisted me with buying a new phone for my son without breaking the bank.”
“Karina is excellent employee for mobile. She repaired my phone as well as educate me on things I didn't know about android with do and don't list to the viruses away I appreciate her assistance thank you.”
“I love this store! Not being a normal Wal-Mart shopper as the one in Norfolk is horrid and dirty, I decided to give this one a try. Best customer service I've seen yet, plus it is clean and associates will stop and assist. I use their internet shopping frequently and would give them 10 stars if I could.”
“I just want to share about this young lady the store manager I believe her name is LOreal, she was the most helpful person with such a wonderful spirit. Her smile alone and willingness to help me with my phone service was outstanding!! Kudos to you young lady for just being you professional and helpful with a top classy attitude is on point! I most definitely will recommend my co workers family an friends to you!”
“We visited this location to add a new line to my existing line! Javon P. Helped us get the best bundle deal with the Moto g stylus and watch. Javons customer service was excellent, he answered every question we had, and helped us save as much as we could with all crickets bundle deals! Loved the team work at this location, his associate Rey came to assist him when he needed it! Definitely will be coming back to see both of them for a phone upgrade!”
“Today I received the very best customer service I have ever received in a cell phone store. Peter and Bara were so helpful, patient, and personable. They were respectful and did not make me feel silly for asking the questions I asked. I commend them both on their excellent customer service!”
“I want to thank Miss Supriya for professional help. She was courteous and I enjoyed speaking with her as she took care of my purchase. Please give her a raise. Thank you”
“Mike is the store representative and what a wonderful person he is. I came to get my tablet some service. Anyway that didn't work out, however he sold me on the new Samsung tablet. He was knoweagble and while on the phone with his supervisor he asked why my tablet couldn't get service. I appreciated his sincere concern for me. Thank you Mike for taking care of me!”
“They took very good care of my daughter when we bought her a new phone. I don't go to the contract store near my home because they always try to get me to change plans.”
“I have never had such amazing customer service! Christian was absolutely the best. I went in needing to return 2 routers of the 4 I ordered. When I arrived, there was a situation with a roof leak in which the ceiling tiles fell while we were there. The sales/service reps were trying to tend to customers and handle the situation. In spite of the challenges, Christian helped me combat the service representative who was relentless with his rebuttals for me to make the return. Not to mention I had my 4 year old with me for this lengthy visit, in which she assisted in keeping him entertained/preoccupied all while completing the transaction. She also helped other guests during my waiting periods to minimize their delay. She was personable, knowledgeable, friendly, efficient, and had a sense of empathy that is unmatched. I’ve been a customer for 6 years and this is the first time since acquiring my account that I’ve had to visit a store. While this was not the best experience overall (the other customers, the T Mobile CSR, having a child with me, the length of the visit), Christian’s willingness to provide stellar customer service will ensure my loyalty to T-Mobile. Thank you again.”
“The Cox store at Penninsula Towne Center is great. I was in and out within 5 minutes. I wished I could say the same for their customer service, technical support and their " loyalty department. They are terrible. I have been passed around from Rep to rep trying to get my new service activated for the last 2 days. I pray that someone can help me soon.”
“Buddy and Anthony were amazing! They helped us get the best price for our plan and gave the best advice for our growing family. They were patient with us and very accommodating as we had our small child with us. We anticipated a long wait time but we were greeted and helped promptly. I will 100% recommend them to others. Thank you guys so much!”
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“I accidentally hit the wrong thing for Gino service. He was excellent that to me. Less than one minute of me being in the store told me about new offers that I could receive and I told him that when I get a new line I will be coming to the store and doing business with him so I was extremely satisfied with his service not dissatisfied”