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“Jennifer G at Dixon Powers Dr helped us a lot. She listened to us and got us a better rate on my truck. It saved us a lot of money. Thank you Jennifer G for being nice and being there to help. She is the BEST”
“Jennifer is the best! Jennifer is always smiling and willing to help with any banking needs. Thank you for having this location open please don’t ever move Jen she is a familiar and friendly face for all of us.”
“I once had to consult an issue with the negative equity I had invested in the transition of my Lexus SUV hybrid vehicle, to a minivan more suitable for seven passengers since I had seven family members counting myself. I discovered that the refinance or car loan of the initial type would not cover the negative equity in my purchase that I had made recently at Let's Say... the Best Buy of the Corporate Consumer...CARMAX.I applied for a loan online at several Banks it all came back that they would require me to pay the negative equity off before they would initiate the incentivized low rate of 6% to 9% to 11% that I ran into in these applications.Throughout this process I had to apply first to the bank to be a member. Put money in the account with a minimum value of $20 to $25 and then, and then apply for a loan for a vehicle or as we say in this business of Investments,, an auto loan,,. I then rejoined the real world out of my vehicle that I recently purchased and went TO, two banks in my town. This was the first one. The staff was wonderful and told me after understanding my situation that they would not be able to fix me a new loan due to the negative equity as they could not Bank an investment greater than the value of the purchase price of the vehicle. Once again I ran into the same issue of the negative equity to be paid off.The next bank I went to aggressively pursued tricking me into opening an account despite it being a wonderful Institution, whole name, I will withhold as that 20$ brought me some cigarettes later on... so, I ran into what I might call a duplicitous actor and later, her Perferfectly Quaffed ? Comb Hairdude Manager Mound found Grace in NW ? lanta.I will say this, Partners really ties your Pony to the Post, offers you water off the dusty Trail and has you saying,, Saying..."Howdy,, Partners"Reverend Doctor Zachary C Boswell. 06142023”
“Personal Banker Justin Peck is one of the most efficient bankers I have encountered. During the process of navigating a substantial fraud issue with multiple moving parts, Justin’s attention to detail was exceptional. His knowledge of the process steps and the ability to thoroughly communicate the required actions was invaluable throughout the resolution process. Additionally, his calming demeanor and clearly discernable desire to assist clients exemplifies a level of customer service not often encountered. I truly appreciate his outstanding service which should be commended on all fronts.”
“Best credit union around! I joined about 2 years ago. The entire staff is friendly and helpful. In fact most times I park and go in versus using the drive thru. Every time I walk out I’m smiling as the staff went above and beyond again.”
“Mark and his staff are amazing. We had a flawless transition to Village from a previous bank. All my questions and concerns were addressed immediately. I truly feel like a neighbor not a number.”
“Friendly. Personable. Smiling. Knowledgeable. A few of the words that come to mind when referring to Toby and the team at the Kong’s Charter branch of Sona Bank!”
“The young man, sorry didn't get his name, helped us above and beyond anywhere I've ever been. I thought it important to let management aware. I believe he was the only male teller at the time. We're greatful. ????”
“Called this branch to ask some questions about an account and Becca was so helpful and informative. She really was the definition of 5star customer service. I will definitely be banking with them because of my interaction with her!”
“The Ladies at the Mechanicsville branch are so helpful and very nice every time I see them. I was having issues logging in to the online banking because my phone number on file is currently off and the ladies was able to reset everything for me Thanks”
“I spoke to 1-800 customer service today to get my account upgraded and was told incorrect information as I was looking at it online. So I called my local branch and got an amazing rep named Tray. I called to see if I could have my accounts upgraded thinking I would need to come into the branch. NOPE she did it right over the phone with EASE. Thanks for such great customer service!”
“Jennifer and Staff has the best customer service in the State of Virginia! Thanks, for all you do for your customers. Angela Hall for Veronica Wimbush, Danville, VA. I won’t see you all too much now that our Trailer is paid off but, you all always have the best service possible. Thanks for everything!!!!!”
“I’d like to take a moment to recognize one of the most outstanding employees at Woodforest Bank — Atem. Every time I visit the branch, Atem goes above and beyond with professionalism, efficiency, and a genuinely friendly attitude. He takes the time to answer all of my questions, ensures my transactions are smooth, and always greets customers with a warm smile. It’s rare to find someone who combines knowledge, patience, and great customer service so effortlessly. Woodforest Bank is lucky to have such a phenomenal team member. Keep up the excellent work Brook Rd Team!!!!”
“Came in to initiate a stop payment on a recurring debit. Process was seamless and manager was friendly and efficient. Wholeheartly recommend the Atlee Branch of Atlantic Union Bank.”
“I just left this branch and I have had a consistently positive experience there every visit. The went the extra mile to help and it was greatly appreciated. From the teller to the manager everything was great.”
“I would like to commend the assistant manager Ansam Benihani for her professionalism in helping solve a complicated financial transaction with a well known corporation and the great result thanks for her devotion to the United Bank and its customers.
Congratulations on having professional managers like her.”
“Excellent customer service!!! Great location usually not many people there. Corey is very knowledgeable and has always been able to help with my banking needs...”
“We love this bank! They are very freindly here and have very low turnover so you get to know the people handling your money! I hope they give the tellers a RAISE!”
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“This bank is phenomenal! I have worked with them here in Hanover and Kristen and Cathy are wonderful.Penny was my first contact in Bristol and now Becca is so responsive.Their team is the most customer-oriented of any bank I have ever worked with. We started with one business account and now have multiple business accounts, personal accounts and loans. You will not be disappointed.”