Cell Phone Stores near Hardy, VA

“After overpaying at Verizon for years we switched to T-Mobile. They have great promotions, service and plans. Quentin at the West Lake store was very friendly and knowledgeable which made the process easy. I would give them 20 stars if I could. Thanks Quentin! ?”

“Abby at the Westlake store is amazing. She is so knowledgeable which is great, but being techno-challenged myself, she was patient, courteous and could explain everything on my level! Don't often get this kind of service anywhere anymore, so it was especially appreciated!”

“Andrew is such a great customer service oriented individual. The company he works for hopefully recognizes the level repeat buyers that will come back because of his patience, respect and simple friendlessness. Do not go to the corporate store at valley view. Give Towers your business because that's where they actually care. Stay awesome Andrew!!”

“So if I'm being honest I had previously sworn off cellular sales because of Asurion (satan reincarnated as a cell phone insurer) but in a pinch, I needed a phone and wound up at the location on 419... I got a pixel 6 pro (which I was looking for) and it's garbage. The agent did kinda push it, but I also definitely expected to walk out with that phone. The process was very quick, painless and easy, and legit, it was the first time I've ever left a Verizon store happy. It was clear pretty quick that the pixel 6 pro is awful though... Idk how they haven't like, been forced to recall them all and refund everyone fooled into getting one. That's beside the point-but Google jerked me around with customer service and I really wanted to love it, so I was sure I missed my return window. After 29 days, the phone was being a normal pixel (frozen OS and apps don't work) as I drove past the store. I put on my Karen pants and prepared for war; I've been in this boat before and always faced defeat; but not this time. I was determined to emerge victorious.

I walked in, Dustin helped me. He was very courteous, helpful and disarming. Ultimately, it was no big deal-I was able to return the thing and pre-order an s22, holding onto the pixel til it arrived. Sweet.

Cellular sales used to be like, a pointless place. They couldn’t do everything the corporate stores can and you were guaranteed to over-pay and leave the place angry. That has totally flip flopped. I try to only go here now and they’re able to help in a much more human way than the rigid corporate stores.”

“Wonderful customer service today from Jesse and Matt. Couldn't have asked for better in handling the difficulties encountered today. @Wireless Zone. Thank you again.”

“Both Harrison and Damian
Exemplify customer service. Both have gone above and beyond any expectations. I am new to AT&T, I wish I had made the switch long ago...had I known the caliber of employees I would have the pleasure of dealing with I would have jumped off the Verizon smoke and mirrors show long ago. Very happy since making the move (I was with the other provider over 20 years) and that started at the retail level with Harrison and Damian leaving a very positive impression of AT& T.”

“The associate Justin was very helpful and friendly when the associates at the Vinton store were not. Give him a raise, I would have switched my provider over if it were not for him and his great customer service.”

“Great and reliable service as well as good deals on phones. Best phone company I've been with so far. The person working when we went in was very knowledgeable”

“When I came they instantly fixed it it was stuck on a blue screen and he press the button on the side and It was instaly he does not charge u for small stuff like to reset it he does not have any Android charges right now and I like the way he designs the store”

“My husband went in Saturday to change from Boost to Metro. The young man was super helpful and he got us all set up and in and out of there quickly. He also informed us abt the great benefits with having the top tier 70 a month package. Loved the whole experience”

“I have been with Boost mobile for about 4 years now. I like the place and the service. I have really no issues with Boost. They let me each year to get a new phone and make payments. This time I just bought my Samsung galaxy A13 5G. I told her I would get my there if they could beet the price I found online. I new what phone I wanted. They had it in stocks. I told what she had to beet and she did by $50.00. I liked that. I also got some free accessories . I had a pleasant experience with the associate she was able to help me with no problems about anything to activate my phone. I get the low data on my phone. So I can have a cheap bill. The service is hassle free. No issues with drop calls no problem with using the phone and internet. Smooth sailing. So that is why I would recommend the Boost store in Vinton VA.”

“I have been a loyal customer for boost since 2021. For the most part they have helped me enough to give them five stars. However the boost mobile right across from the Ice Cream shop, the manager there, Junior has one of the biggest hearts I have ever met, thank you Junior for your amazing customer service, and the big heart you have. I will be continue coming to this boost as long as I can.”

“Amber was super sweet and very friendly felt like I’ve known her for years. She was very helpful and answered all the questions and concerns that we had. I would definitely recommend her if you here.”

“The reps you had working there last Saturday (3/1/25) are amazing. I brought my 14 year old daughter in who had just switched from the iPhone SE to the iPhone 14 plus. She had trouble transferring her icloud information over making it to where the phone couldn't even call or text. They worked their magic and got the cellular portion of her phone working. We did have to deal with Apple last week but Tmobile has no control over that. They did all they could, and fast. I'm very grateful for them. I've been with Tmobile since it was Sprint in 2017. It's reps like this that keep me with Tmobile. Thank you to that kind woman with the fun piercings and man with the dark hair. Sorry I can't remember names :( but you all are awesome!!!!”

“I have to let the world know about my girl Alexandra doing her thing at the metro store on Williamson Rd in Roanoke. I had a phone stolen and needed to transfer that number to my new metro phone I had purchased. I kept getting told by customer service that I had to go into a store to override the one time pin thing. I went to several stores in VA and NC and not one single person working helped me. Customer service would tell me they couldn't do certain things to get I to the account or the stores would say they couldn't do anything. I walked into this store explained the situation and not only did Alexsandra help me. She helped me and explained exactly what needed to happen to get this done in the easiest way possible including telling customer service who I had on the phone what they needed to do to help me. I had been literally living a nightmare trying to get this done and she was able to help me without any of the issues that I was being told by everyone else. I was about to give up on this carrier and be done but Alexsandra is why I am staying. She will help you if you got issues going on with your account and she will make sure you don't get shut down by customer service. She saved my life because now I can get access to all my important things on my phone that was causing me a lot of issues. I can't thank her enough and for real this lady needs to be given her own store because she is amazing. She did in 5 mins what 20 people couldn't do in 2 weeks. Don't waste your time going to any other store. Go here and you will see it was worth it. Thanks Alexsandra! Your awesome!”

“There is always one guy in here that really takes care of his customers. Have not been disappointed in the service. Cricket itself sometimes feels subpart but overall satisfied for the price you pay.”