Boost Mobile in Harrisonburg, VA, is appreciated for its friendly and attentive staff. Customers often mention the helpfulness of employees who provide excellent service, answer questions, and assist with switching to Boost Mobile. One employee, Jessica, was especially praised for her multitasking skills and kindness. Customers feel valued when staff take the time to explain coverage and device options clearly, without pressure to buy immediately. Many reviews highlight the good overall experience and good company reputation. However, some customers have faced issues, such as difficulty reaching the store by phone or misunderstandings about charges, like the $10 fee for a SIM card. Despite these concerns, the staff’s good attitude and helpfulness make the store a positive place for many. Customers express that they would give five stars if communication and clarity about fees improve. Overall, Boost Mobile is seen as a nice store with friendly people, though there is room for better employee knowledge and customer service.
Angelica was great her customer service was amazing and she helped me get my brand new phone thank you Angelica
May 2026
My friend had a virus on her phone. They were pleasant, professional and resolved the problem in just a few minutes.
April 2026
Went in with hopes of getting a new phone with the money i had, and they worked with me really good and i got a good deal on the iphone 17 pro, will definitely be coming back to buy other phones in the future
