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“Employees are always very helpful, we live right down the road and always come here instead of Home Depot or Lowe’s. And thank you for letting your employees have the evening of July 4th off. They always work hard and deserve it. We love this store”
“I love this place
I was able to buy a blade for oscillating tool for pretty cheap. Taylor's do-it-yourself is a great store and I'm glad it is here in Gloucester”
“ACE Hardware in Yorktown/Grafton is a convenient place for me to purchase items needed for home. The staff are friendly and very helpful. The store is well stocked with items that are sometimes hard to find. Shopping here is so much quicker than other places because staff are available to help.”
“Home Depot offers good products at competitive prices but be very careful if you use their delivery service. I took a day of vacation in order to be at home for a washer and dryer delivery. The store scheduled it and confirmed the delivery with a email. Delivery day rolls around and after waiting all day I call the 800 number. After finally getting to a person my order is checked. Oh, it’s not in stock and has not come in from the manufacturer. Whoa! It was right there in the store when we bought it! Then she tells me that the delivery had been cancelled. That’s nice to know. I asked when I was going to be told about the cancellation? She said she had just told me. She then went on to say that my delivery was now scheduled tentatively for ten days from now. I asked if she could clear that through my boss so I can be there when it comes. “So sorry darling. That’s your problem “. Never again!! Quick to take your money but too busy to call and let you know they are having a problem. Hello Lowes… I’m your new customer.”
“Everyone is always so polite and helpful especially Heather!
It's amazing how knowledgeable she is and her kindness just makes it a wonderful experience!”
“These guys are awesome!!
It doesn't matter if you're a commercial company looking for a supply house or if you're a homeowner looking for the right products for your yard, they will steer you in the right direction. Everyone in there is so knowledgeable and helpful!”
“This lansing is like no other. I own a gutter company and the lansing norfolk is terrible, I now drive an hour here to get material. The guys on gutter side are fast and efficient. Give the gutter side guys a raise bcus you guys are lucky to have them.”
“Tonight I had to refill my propane tank.The young gentleman who filled it for me was nothing but a gentleman. He was curious and professional, it always gives me hope when the younger generation are so polite and professional. First class young man.Thank you”
“The staff at this location was phenomenal. They noticed me looking around like I was lost and asked if I needed help finding anything. They directed me to where I needed to go and also gave me directions on a follow up question. I was really impressed because these were guys in their early 20s and most of my experience with retail people that age has not been good. Wish I would have gotten their names. Thanks Home Depot. ?”
“This Lowes has the best customer service experience ever! Every employee greets you and asks you if you need help. I never experienced that at any other Lowes! I love this Lowes!”
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“I absolutely love visiting this Ace Hardware! The staff is incredibly friendly and always willing to help. There's one gentleman in particular who consistently goes above and beyond to assist me, and his exceptional service makes a world of difference. I can confidently say they have earned my business for life!”