Verizon's Richmond store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or order online, with options for free 2-day shipping, same-day delivery, and in-store pickup. Customers consistently praise the staff for their excellent customer service, with employees like Tiffany, Jamar, and Damon being highlighted for their professionalism, friendliness, and willingness to go above and beyond. Many appreciate how staff members quickly resolve issues and provide helpful, informative assistance. The store is especially valued for personalized support, whether helping customers find the right devices, update plans, or set up reliable internet in rural areas. Overall, Verizon in Richmond is known for friendly, attentive service and convenient options to meet various customer needs.
Julio Rodriguez was FABULOUS!! He was so patient with me BOTH times he helped me when I couldn’t remember my Apple Account Password!! I highly recommend him and his technical expertise!! Joannie Reece
May 2025
Had a great experience at this location buying a new phone and updating my plan. The employee I worked with provided fantastic customer service and was extremely informative without being pushy.
April 2025
tiffany was amazing and provided me with outstanding customer service. she helped me find what i was looking for and went above and beyond to help me with everything i needed. she made the whole transaction amazing and shows she cares. thanks girl!
