“Excellent source of all things fine woodworking - including tools and parts. What initially brought me in was looking for a small, brass hinge for a humidor. Excellent service as well.”
“I had never visited TW Perry before, but after an unfortunate falling out with our contractor, I went there hoping to find a solution to the problems their poor handling had created. Before heading to TWP, I did my homework—researching the materials we needed and learning how to build the item ourselves.
From the moment I arrived, every single person I interacted with treated me with genuine kindness. No one made me feel inexperienced or bothersome for asking questions. Instead, each staff member showed respect, patience, and a sincere interest in helping me accomplish my goal. This level of professionalism was a stark contrast to the treatment my husband and I received from our contractor, who often spoke down to us, dismissed our ideas, and attempted to justify their own errors—even though we had clearly communicated our specific desires well before the project began.
During my visit, I interacted with several team members across multiple areas: within the bays, the warehouse, the wood yard, and in the retail store. Not once did anyone make me feel out of place—no judgment, no condescension. Every question I asked was answered thoughtfully, and I was treated like a valued and capable customer. Unfortunately, this was the complete opposite of how our contractor had approached us throughout our project.
While I was looking for alternatives to fix the issue at hand, Josh—a TWP representative—approached me to offer assistance. At first, I was hesitant to explain everything, not wanting to impose, but Josh listened attentively and understood the problem immediately. Not only did he validate my concerns, he offered practical, knowledgeable guidance to help me resolve the problem and prevent any future complications. His support, expertise, and creativity were truly exceptional, and he even provided additional ideas I hadn’t considered.
I was so impressed by the entire TWP team—and by Josh in particular—that I felt compelled to share my experience and encourage others to visit TWP. I will absolutely be returning and already look forward to future projects using TWP.”
“I went to Ferguson’s Leesburg Branch today to buy replacement bidet supply lines & received exceptional customer service!! The staff helped me to identify the Kohler parts for a discontinued Kohler bidet faucet, asked when/where I purchased it (2020/Amazon), & told me it was still under warranty. Then, Andy proactively called Kohler, told them the parts I needed, gave them my contact info and Kohler will send the replacement parts at no charge! It’s remarkable for people to help even when you’re not buying anything.
Now, I’ll go back to Ferguson to shop for my remodeling needs. Thanks for a great experience!!”
6:00 AM - 9:00 PM
1390 Russell Branch Pkwy SE, Leesburg
Hardware Stores
“AJ was super helpful! Came looking for a particular item that might not even exist in the garden area, and he showed us the closest thing and gave ideas for creative fixes. Thank you!”
6:00 AM - 9:00 PM
1390 Russell Branch Pkwy SE, Leesburg
Hardware Stores
“AJ was super helpful! Came looking for a particular item that might not even exist in the garden area, and he showed us the closest thing and gave ideas for creative fixes. Thank you!”
“I want to give a huge shoutout to Justin at the Home Depot in Leesburg! He was absolutely amazing in helping us choose the perfect front door for our home. We came in multiple evenings while trying to work through different options, styles, and our budget, and Justin was incredibly patient with us every single time.
He took the time to really listen to what we wanted, answered all of our questions, walked us through our options, and worked with us to find a door we loved while staying within our budget. We never felt rushed or pressured, even though he spent a considerable amount of time helping us.
Justin is an amazing young man—professional, knowledgeable, patient, and genuinely committed to helping his customers. Customer service like this is becoming harder to find, and he deserves to be recognized for going above and beyond. Home Depot is very fortunate to have him on their team. Thank you again, Justin, for making the entire process such a great experience!”
“Alex in appliances was extremely helpful in our purchase of a new washer. He was knowledgeable and professional. The delivery team did an excellent job of installing the new washer and taking away the old one and completed the job within 20 minutes. I would rateAlex and the delivery team a solid 10.”
“This was the first time that I've visited this location and it is just like all the others, AWESOME!!! Fast, friendly, helpful and knowledgeable service!??? I've got 33 years experience in plumbing shops and VAMAC is my first choice every time! You can't possibly beat the prices and service!”