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“In January we needed to replace the solid door to our laundry/AC utility room in order to pass inspection. The requirement was to have a door with ventilation slots so the system can properly breathe. We first tried Lowe’s and Home Depot, but those types of doors aren’t readily available and usually need to be customized, so we were referred to TART.
My husband went to the store and explained exactly what we needed. Shannon Mundy was the associate assisting him. She provided a brochure, my husband brought it home, and after reviewing the options together we quickly decided which door we wanted and placed the order.
Unfortunately, the communication throughout the process was very frustrating. My husband had to email and call multiple times just to try to confirm whether the order had been processed. It was extremely difficult to get a response, and we rarely received calls or emails back. As time went on, we had no clear updates on the status of the order.
Now it’s March 9, and we still hadn’t heard anything. My husband called again yesterday and only then were we told that the door had already arrived. The timeline was also much longer than what was originally suggested, so the lack of communication made the entire process unnecessarily stressful.
That said, when I personally went to pick up the door today, the experience was very different. Linda (I believe, sitting all the way to the right) greeted me right away and was extremely friendly, positive, and helpful. She helped me find what I was looking for, then found the order, provided the receipt, and helped coordinate everything. Another gentleman also helped fully load the door into my car, which I truly appreciated.
This place clearly has a great team and offers products that are difficult to find elsewhere. Because of the helpful staff during pickup and the fact that they had exactly what we needed, I’m giving four stars. However, the communication during the ordering process could definitely be improved, as it made what should have been a simple purchase much more frustrating than necessary.”
“The Garden Center at this location is awesome! Big, great selection, and the staff was super helpful. Shoutout to Fernando! He went out of his way to help us and was so kind.”
“The man was very helpful. When some of the things I needed weren't available on the day we need them, he sent me to their other branch in Fairfax & I was able to get everything within couple of hours. Highly recommend this place.”
“(Translated by Google) If you need a good tool to work with granite, marble or quartz, go ahead, I recommend them, I am a manufacturer and with 12 years of experience in granite, marble and quartz, and I know why I tell you that it is a good place for your tools.(Original)Si tu nesecitas una buena herramienta para trabajo de granito mármol o Quarzo vaya n ayi se los recomiendo soy fabricador y con 12 años de experiencia en granito mármol y Quarzo y se porque les digo que es buen lugar para tus herramientas”
“They should change their name from fastenal to fastensome. I’ve been 4 times recently for some moderately difficult items, and they had nothing. The big box stores did. How does that occcur?”
“I ordered some garden supplies online, but part of my order had been cancelled and only part of it refilled. I knew I had seen the cancelled product recently in the store, so I went looking for it. Josh, one of the employees at the garden center really went the extra mile to make sure I found the right product, got my complete order, then helped me check out and even helped me load things into the car. Thanks Josh!”
“Sunbelt Rentals in Sterling is my go-to. Reliable equipment, fair pricing, and a crew that understands jobsite realities. Everything was ready when promised, and returns were painless. Exactly how a rental house should operate.”
“My visit was after 8 pm, so this place was not busy and offered plenty of parking spaces. As always, my shopping stop was quick, knowing what I wanted and the location of the item in the store helped by searching the store online ahead of time. This is a friendly place to shop. Much appreciated.”
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“Definitely a 'man's' store, tons of tools, really easy to find! I went in for jewelry making tools and found small needle nose and flush cutters for as low at $3 -$4! This girl was happy!”