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“Best transportation business in VA!! The buses are always clean, the drivers are kind, and their business is full of honest and kind people. Shout out to Dave who I’ll always be grateful to because he found my AirPods??”
“Enterprise rentals are awesome. Completed paperwork on line and pickup went seamless. Atmosphere was pleasant and friendly. Was in and out within 15 minutes. Will definitely lease from Enterprise again. This is our family yearly trip to Florida. KEEP UP THE GOOD WORK ENTERPRISE!”
“National is my go to for rental cars. It is so easy to rent from them, and the staff is always friendly. The rental cars are always reasonably priced, even if I need a one way rental.”
“The price was reasonable, the booking was easy, but the best part was being able to check in online, skip the counter & go right out to the lot. All of the employees were very friendly and helpful. Best experience I've ever had with a car rental. I rented in Richmond, VA, btw.”
“Amazing team from start to finish ! Wardie made check-in a breeze, Austin handled the check-out perfectly, and Christopher Morris runs a tight ship. 5 stars all the way !”
“I rent a vehicle every month and each time the vehicle is ready and the staff gets me in and out as quickly as possible. I've rented from other places before but Enterprise has won my allegiance.”
“I had asked for an upgrade as I always do. Some rental companies won’t entertain this on principle. I don’t know what principle that could be aside from greed, but not Enterprise. I had asked for a convertible if possible and though they didn’t have one, they gave me a really nice car to make up for it. Nicer than the car I regularly drive. It was nice not being punished for driving a Kia and trying to find an basic equivalent. Enterprise was all in with a wonderful customer service experience and I can’t imagine ever wanting to use another company. Thank you for making me feel valued.”
10AM - 4PM
3010 Jefferson Davis Hwy, Richmond
Car Rental
“Absolutely thrilled with my experience at Ride 4 Less in Lancaster! Mike went above and beyond from the moment I arrived. He was incredibly helpful, let me park my car on-site without any hassle, and didn’t try to overcharge or upsell me—just honest, straightforward service. I accidentally left something in the Vehicle, and Mike had no problem helping me retrieve it, quickly and without a bad attitude. He’s a true class act. You don’t come across people like him often—anyone would be lucky to do business with Mike. Highly recommend!”
“Disappointed that all of the rental cars in Richmond Virginia were overbooked due to a couple of sports tournaments in town. But this particular location has always been helpful to us in the past. And it was no different this time, Chris especially was very helpful and set us up in a pick up truck within an hour or so of our original reservation. The Customer Service is the main reason we stick with enterprise every time we rentso shout out to Chris and all of the staff at this location!”
“Great car sales and rental place. Clean car with no issues and great customer service and on the rental side they have different options and 24/7 customer service on road assist”
“Great service! The manager Chris answered any and all of my questions. Extremely professional and knowledgeable! Plus the store is fully stocked. I am definitely coming back!”
7AM - 5:30PM
5312 W Broad St, Richmond
Car Rental
“I am genuinely surprised to see this place with a less than 4/5 overall rating. The location is a bit hard to find because the Budget sign isn't on the building and it just looks like a gas station, but I have never had such good customer service from a rental company. Everyone was very nice and knowledgeable. We were even given a discount after realizing we booked too small of a moving truck. They upgraded us two sizes and didn't charge us for the upgrade. I highly recommend these guys.”
“These guys are awesome they are honest and dependable the first car I got I had issues with they immediately switched out the car I am very pleased with the customer service here. I am a car salesman and this is the best customer service I have seen at a rental car company. I will recommend them to anyone in need of a reliable and affordable rental car.”
“Unfortunately wasn't able to purchase a vehicle, but the dealer was very honest in answering my questions and very comprehensive in describing the vehicle to me. Based on this, I recommend them.”
7AM - 11PM
1 Richard E Byrd Terminal Dr, Richmond
Car Rental
“Horrible! Horrible! Don't do it! I've been renting here for years. It is always the same. Service is snail pace slow. Long lines. Not enough staff. Staff seems indifferent. Been waiting an hour already. Longer to fly from Atlanta to Richmond than to get my reserved car from Payless. 6 people ahead of me. 7 behind. We all look frustrated. Also, cars are not the best. One car was not clean. Don't sabotage yourself. I implore you. Rent from somewhere else. You get what you pay for, hence the name is appropriate.”
8AM - 8PM
919 E Main St Suite 1000, Richmond
Car Rental
6AM - 12AM
5700 Clarkson Rd, Richmond
Car Rental
“Easy process. I took off a star because I had to wait in the cold for 20+ minutes after opening for someone to get there, but once she arrived it was very quick. I’d rent a car there again”
“This is a small joint, and I was skeptical, but the staff were extremely friendly and seemed to know all of their other customers really well too. I'm honestly shocked, what a great experience from top to bottom.”
“So i would give them a five star because for the most part the staff is amazing!! The issue is doing uber rentals. Uber is the actual culprit because they don’t handle things the way they need to be handled. If there’s no cars available for rental stop letting people schedule pickups. Uber knows exactly how many cars each location has available. Uber doesn’t handle paperwork or the information in the system properly. I’ve had quite a few issues but it was all waiting on uber to update, input, apply for,etc. The collaboration of uber with Avis was a good idea however the actual process of it was not and has not been thoroughly planned. So if you’re thinking about doing a uber rental i would say don’t until uber gets their stuff together.”
8AM - 11PM
1 Richard E Byrd Terminal Dr, Richmond
Car Rental
“Our flight was delayed four times and we didn't even up getting in until 1:30am but the incredible man behind the counter was standing by to make sure everyone got their rentals. I actually rented through a different company (they were closed ?) and he still stuck around to help me. He gave me some good advice on editing my previous reservation. The absolute definition of going above and beyond!”
6:30AM - 12AM
1 Richard E Byrd Terminal Dr, Richmond
Car Rental
“Jamal is the man! We were scrambling to find a rental car and had spoken with several other companies at the airport—none of whom were helpful. Thankfully, Jamal overheard our situation and stepped in. He went above and beyond to help us get a car when we really needed it. It means a lot to see a company with employees who genuinely look out for and support their customers!”
7AM - 11PM
1 Richard E Byrd Terminal Dr, Richmond
Car Rental
“Camille was very patient with me and understanding. She worked many people at one time. She was calm, respectful and had a smile on her face. Very great customer service. Pleasant experience.”
6:30AM - 12AM
1 Richard E Byrd Terminal Dr, Richmond
Car Rental
“While it looks from the other reviews that the RIC Airport location needs a total overhaul (terrible wait lines & dirty vehicles that are in need of maintenance), I want to give kudos to one of your employees. Yes, we waited in line for 2 hours on 10/20, but their system was down and they had to manually process rentals, so I give them some grace. However, for 2 hours there was only 1 person at the counter (we were 8th in line). He managed his patience very well and I’m sorry I didn’t get his name. Our original rentee didn’t feel well so we had to cancel that reservation and book a new one under my name. This was handled by “Gregory”, and he was the absolute best in taking care of us. In a few minutes, he found us a fairly new mini-van (4,500 miles) with a great rate. Again, the RIC location needs some work, but you need more associates like “Gregory” who made this trip very enjoyable!”
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“The employees in the Mechanicsville location were amazing. They were super helpful, answered every question, and provided the smoothest experience at a rental place I've ever had. 10/10 will rent from them again.”