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“Went in on Wednesday night 3/25/26 to exchange a tool cabinet that was damaged. The three employees who helped were great and everything went smooth and easy. I appreciate the customer service.”
“They actually have people working there who are helpful and knowledgeable. They know where everything is without looking at their phone. I shop here because they have amazing service, and no self checkout bs. These people care about their customers and are really helpful. Never again Lowe's or Home Depot. I expect service when I shop and this place has it, and it's fantastic, and becoming rare.”
“The store is exceptional for the size. They had a great deal of hardware options, but unfortunately not the one I was looking for. The gentlemen working there were great.”
“Reserved a rental trailer no one else in Richmond had one home depot had one
The employee was curious kind an on point as for signing up registering trailer
Failed to.mention need a credit card to rent one so keep in mind a credit card is required to rent a trailer or any rental property of home depot”
“5/2
Went today for a piece of lumber. Used the currency of in the lumber area, the cashier was super nice, friendly and smiling.
Happy i shopped Lowes ....
Last time - The only issue I had tonight was that only the self check out was open. The one cashier working that area had a customer that took a long time and I waited a bit before I could check out.
I do not like using the self check out to begin with, this just upset me more.
Bad form
Secondly Lowes is updating their military discount so it does not include some things.
I think I'm heading back to home depot.”
“Whenever I need plants or gardening items, I check here first. Their prices are very reasonable and most of the time, their plants are in really good shape. They have a good selection of plants as well as foods and fertilizers. I've gotten so many plants from them that have just flourished! The only downside is that it depends on the staff on duty as to how much they know and are able to help you with the plants. If I want something and they don't have it, I've had employees at this location take the time to help me go to the website and find it, then figure out free shipping. When my mom wanted an item and the website said they had a lot in stock but we only saw the floor model, a few employees went out of their way to go looking in the back in the unpacked delivery. They found a bunch of them and brought them all out to us! Now we have a nice wood cooler for the summer. The staff at this location are very nice, their selection is really good, and they take really good care of the plants. This is my favorite home Depot, locally, and it's not just because it's right across the street from my neighborhood.”
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“Hearth and Home Shoppe - Mechanicsville is top notch! We worked with John Woo, Project Manager, and he was very knowledgeable and showed us all the options to ensure we selected the perfect natural gas logo fireplace for our home. So, if you're in the market for a new fireplace, Hearth and Home Shoppe is the place to go. Highly recommend!”