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“Saturday, August 10, 2024, I had a phone problem, went in and it ended in purchasing a new phone. The whole process of start to end with Zahidullah was exceptionally amazing, rating him at a 10+ . Answered my questions, educated me on my phones.
I have been there in the past & another older gentleman was amazing with knowledge also -- I will always give them my business - and I highly recommend to come here -
Thank You”
“Associate Toonica was very pleasant, knowledgeable and addressed the problem immediately offering two solutions. Will definitely visit that location in the future.”
“I had a great experience with Cell Phone Zone. They repaired my phone in under an hour, and the price was very fair. I wouldn’t hesitate to suggest them to anyone needing quick, reliable service.”
“Mr. Hameed is professional, knowledgeable, courteous, and very kind. Highly recommend this store and Mr. Hamdeed without reservation. Thank you for allowing me to express my gratitude.”
“Gabby did her thing. I had the best experience ever, going into this store. She saved me a lot of money, gave me the best deal and she took her time. I did not feel rushed at all and she was very pleasant, the whole dam time. She also hooked me up with some swag. Y'all need to give her a raise for going above and beyond”
“I had a great experience at Tech Solutions. They fixed my phone quickly and did a fantastic job. The staff was friendly and explained everything clearly. My phone works perfectly now, and the price was fair. I highly recommend them for phone repairs.”
“Excellent service. I needed my laptop updated to improve my speed. Service was quick, and prices were affordable. So glad that I didn't have to buy a new laptop.”
“I contacted the company from a post on offer up after some talking I drove an hour one way to do business. Dee was very good and honest. They have a great selection of everything in store at a cheaper price than Amazon. Highly recommend boo boo wireless”
“Kayla was very helpful and patient with my questions. She was very informative and was passionate about the product and happy to show me features of my phone. I will be back to get my tablet and my watch. Awesome job Kayla!”
“I had a great experience at Verizon thanks to Marquis! He was incredibly helpful, patient, and knowledgeable. Marquis took the time to answer all my questions, explain my options clearly, and made sure I walked out completely satisfied with my service. It’s rare to come across someone who genuinely cares about customer satisfaction the way he does. If you’re heading to Verizon, I highly recommend asking for Marquis—you won’t be disappointed!”
“The representative today was awesome Trinity in Newport News, Virginia off of Jefferson Avenue very well detailed when I ask a question and handled everything I needed her to do awesome customer service”
“I needed a new phone and Zeeshan treated me really good. Not only did he give me a great deal on a new iPhone 17 pro max but he also was able to give me lots of accessories and convinced me on getting a new galaxy tab a9 because the deal was too good to be true. Will definitely be coming back here and would recommend anyone in need of a new phone or anything metro related. 10/10 great customer service.”
“I give 5 stars because of Johan Llanes, he was very nice to me from day one. He was off work and came all the way to the store to help me get a phone. Also a plan that works for me , we need more workers like him. There was also another man there as well he was very nice and kind as well.”
“Khizar was really good with his help really helped me sort out my situation and get me a new phone. Highly recommend this metro compared to others. Especially Khizars service”
“We needed to help our transfer student move from Lyca Mobile and we chose Boost for the coverage and affordability. Melissa was helpful, knowledgeable and friendly making our experience fun... Fun? Well, In all seriousness, she made it easy! We got everything we needed including maintaining the original phone number.
Thank you!”
“Omar G had great customer service and very helpful. He did not hesitate to fix our issue with service. He made sure everything went right since things had went wrong at another location”
10AM - 8PM
11712 Jefferson Ave D, Newport News
Mobile Phones
“Everyone and the manager who works at this location has amazing customer service! They’re very knowledgeable and help with not just phones but also internet, apple watches and tablets! They always inform me on the best deals that are available.”
“My son is in school at CNU and his phone stopped working. Over the phone I was able to talk to India at this store to get him set up with a new phone. She made it so easy, and she made what could have been a stressful situation into a stress free situation. This woman deserves some props for bringing 110% to her job. Thank you!”
“For anyone that wants to do face to face when changing phones like I do, you will never find a better place than this location! Brendan could not have been any more helpful and patient with someone like me that is older and hates to change phones. I use to hate to go in a Verizon store, because then young staff that grew up with a cell phone always made you feel stupid when you ask a question. Brendan never once did that. And took the time to show me how to do things on my phone that noone else had ever done. 5 stars to the staff at this location!”
10AM - 8PM
605 Newmarket Dr N, Newport News
Mobile Phones
“Stacey was absolutely amazing! She helped me resolve an issue I had with my phone service. She went the extra mile to make sure I had gotten everything taken care of. Her professionalism is top notch!!! If you want great customer service, then go see her!!!”
“Wow! What a terrible person and experience. For one thing the sales person was extremely rude and didn't lead me to any items. All he did was point and say there over there. Second, he had on sunglasses which is very unusual inside a retail store. Third I will definitely tell everyone that I can to stay away from Metro PCs. And that unprofessional man. I felt like I was hated and unwelcome.”
“I had such a great experience at T-Mobile today, and I really want to recognize Gade for how amazing he was.
I came in because I needed to return a phone to get credit for a trade-in. The only reason I had waited so long was because I was trying to transfer everything off my old phone, and it just wasn’t working. I had so many messages and recordings on there, and I didn’t want to lose anything.
Gade was so patient with me from the moment I walked in. He let me take my time charging my phone and didn’t rush me at all. Once it had enough charge, he helped me transfer everything over, and it basically mirrored my old phone. That gave me so much peace of mind because I knew nothing was lost.
While we were waiting, he also helped me set up my internet perks. He got my Hulu and Paramount+ subscriptions set up and ready so I can watch them on my TV. He even helped me apply for the T-Mobile credit card so I could get a credit.
He also told me about the T-Life app and helped me download it so I could get a free hat for T-Mobile Tuesday. That meant a lot because my old phone didn’t have enough storage for me to even enjoy those kinds of perks before.
What really stood out to me was how kind and genuine he was. He actually took the time to listen to my story, and you could tell he truly cared. Another employee even joined the conversation, and they were both so compassionate. It turned what could have been a stressful visit into something really special.
Gade is truly a blessing at what he does. He is patient, helpful, and goes above and beyond. I’m so thankful for the experience and for his kindness.”
10AM - 8PM
14331 Warwick Blvd, Newport News
Mobile Phones
“Boy I have to tell you this guy(can't remember his name) was awesome! He went beyond the call of duty for my mother. He was the only worker there and was very cordial and efficient. I didn't detect any annoyance from him. My dear old mom needed 1 to 1 services and he did his best!?? He was definently management material ???”
“Thank T Moble for protecting our phone account and sending phone alerts for authentication , Representative Jevon was cordial and took care of all my concerns keep up the Impeccable work !”
“I like to walk around this store and look at the huge selection of kitchen appliances while my husband shops for gaming gear. Not a huge selection in store for gaming accessories but they're always super helpful and will gladly help you find the item online and order it for you”
“My overall experience here yesterday was 10/10. I drove a hour from home to this Verizon store with 4 of my children in hopes of returning home with phone service for 1 of my children who lost their phone. Hank provided the best customer service! Hank was knowledgable about my service requests, he acknowledged my 8 year loyalty with Verizon, He was patient by answering all of our questions and made sure my children were comfortable while taking care of business in a timely manner, and not only did we leave with phone service for my son who lost his phone Hank was able to add another line at an affordable cost to me for my daughter. It’s greatly appreciated. We are happy customers.”
“Trying to cancel my service via phone was literally the worst customer service experience I ever had (there is another review of that). After failing to get it canceled after speaking to two phone reps, I went to the local store. I was in and out in about two minutes and wasn't asked any intrusive questions.”
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“Shaquan, Breanna, and Mohammad were so patient and helpful. They also figured out a great price. Even helped with technical knowledge. As a business owner I highly recommend this location”