Home Improvements in Norfolk, VA

“Recently had our brand new kitchen cabinets and countertops installed by Global in our new construction home and couldn't be happier! We had a few hiccups but nothing the owners weren't ready to try and fix best they could and did! I would highly recommend this company to any and everyone. In fact I already do and will continue to! Thank you for the great workmanship and quality of products.”

“I would like to thank Crystal for going above and beyond helping resolve an issue with my order. She immediately found what the problem was and personally took me to the individual who resolved the issue. I was very impressed with her patience and commitment. Please thank her for me.
Thank you Crystal
Mr. Kane”

“This has got to be the most cheerful, well ran home depot I have ever been to. Everyone was happy, customer service oriented, and generally just seemed happy to be there. All the customers you can tell were Here to spend serious money. It was refreshing, honestly. I like Chesapeake, and another reminder why.”

“Overall I was pretty happy with the selection and the prices at the Lowe's Garden Center they still had vegetable plants for your garden a bunch of outside plants for your flower beds and a pretty good service from the employees are and a pretty fast selection of plants so if you want to get some great plants or vegetable plants for your garden stop by there and visit them they are eager and happy to serve you”

“I just purchased Third 5 gal. of paint at Home Depot the new house is sucking it up... When I checked out price was $25.00 more than last 2 times.. they sent me back to paint department and I was told it had been on sale for few weeks... Joseph honored the sales price... Chelse was very quick and professional mixing paint my mistake not hers...And Shakira at register helped me resolve issue.. My only complaint is the survey on recept does not have area for Comments... Just wanted bunch of personal information...”

“I had two very different customer service experiences at Home Depot and Lowe's, and the contrast couldn't have been clearer.

On my first visit to Home Depot, I was looking for PVC fittings for a DIY curtain rod project. I didn't have the broom handles with me, but I had a picture and explained what I was trying to accomplish. After spending a long time walking the aisles trying to find someone to help, an older associate finally assisted me. Based on the picture, he recommended several PVC fittings. I purchased them, took them home, and discovered they didn't work.

The next day, I returned with the actual broom handles so I could find the correct fitting. As I walked in, another associate asked if I needed help. I explained that I had been there the day before, showed him the broom handles, and explained what I was trying to do. He immediately told me he didn't know why I had been advised to buy the previous fittings because they weren't designed for what I needed. He then said he didn't think Home Depot carried anything that would work.

When I asked if he could walk with me to the PVC aisle and help me look—especially since this was my second trip—he simply told me to go to aisle 9. I went, searched again on my own, couldn't find a solution, returned the items I had purchased the previous day, and left disappointed.

I then decided to try Lowe's.

The difference was night and day.

A young associate named Jabari greeted me and took the time to understand my project. Instead of pointing me to an aisle, he stayed with me, compared different PVC fittings to my broom handles, and patiently worked through the trial-and-error process until we found the right solution. He was knowledgeable, patient, and genuinely invested in helping me succeed.

That is what outstanding customer service looks like.

Many customers who walk into a home improvement store don't know exactly what they need. They rely on the knowledge and willingness of employees to help them solve a problem. Jabari didn't just tell me where something might be—he partnered with me to find the right solution.

Lowe's, thank you for hiring employees like Jabari. I sincerely hope he receives the recognition he deserves for his professionalism, patience, and commitment to helping customers. Employees like him build customer loyalty, create repeat business, and positively impact your company's reputation and bottom line.

Because of this experience, Lowe's earned my business.”