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“I stopped by unexpectedly, and Hector was most gracious in setting my phone back up. Especially he hooked me up to email. He also checked my screen protector and advised me how to replace it. First class service!”
“Jon was excellent to deal with, very helpful but my new S23FE I bought direct from Samsung has been nothing but frustrating. Two days, three trips to the store, and I'm still having issues and traveling for ten days. Five stars to Jon, two for the 23.”
“Everytime I come to this store, I leave happy because Madilyn is a huge help. She's very knowledgeable and great at what she does. This company would benefit from more workers like her.”
“I have to give a shout out to Toby for his help today. He was patient with us, listened to our problem, and truly took the time to understand it as it wasn't a simple case. We had tried talking to customer service over the phone ourselves with little result. Toby stepped up and advocated for us with Verizon. I don't think we would've gotten to a resolution without him, especially since our problem went back almost 2 years. I can't say enough how much I appreciated his efforts. It made all the difference. Good people work at this location.”
“Clinton was a big help! I had my screen protector shatter and he was quick to replace it while also indulging me and my chatty self!!! Wonderful service and great employee’s!!!”
“Mr. Hameed is professional, knowledgeable, courteous, and very kind. Highly recommend this store and Mr. Hamdeed without reservation. Thank you for allowing me to express my gratitude.”
“Today I port my number from metro to Boost Mobile at 94 Coliseum Crossing, and I received excellent customer service from the Store manager, he has the best customer service.”
“When I first entered the store I was greeted and welcomed for stopping inside. Everything was organized and very neat. Workers were very helpful, kind, and patience with me every step of my purchase. I will highly recommend anybody to this location. Keep up the great work you guys I appreciate it .”
“I want to thank Miss Supriya for professional help. She was courteous and I enjoyed speaking with her as she took care of my purchase. Please give her a raise. Thank you”
“Best staff ever! Jonathan went out of his way to make sure we understood everything, and that ALL of our files transferred to the new phone.Can't thank you enough!!Awesome!!”
“This location has some of the best sales reps. Everyone is so patient and helpful. Peter was great! He found me a plan I could afford for my family. I love that he gave me clear pricing and made things so simple. In less than 5 min I paid my bill and got a tablet with a data plan for a great price. Wonderful service. truly appreciated.”
“Wow! What a terrible person and experience. For one thing the sales person was extremely rude and didn't lead me to any items. All he did was point and say there over there. Second, he had on sunglasses which is very unusual inside a retail store. Third I will definitely tell everyone that I can to stay away from Metro PCs. And that unprofessional man. I felt like I was hated and unwelcome.”
“Customer Service Rep, Elijah was awesome. Not only was he knowledgeable, he was also very kind and patient. We ran into some issues during my upgrade but I trusted his problem solving skills.”
“I did not receive service for two months and kept being promised a credit. My services were cut an was expected to pay for the months I was supposed to have been credited. I work from home so my services could not be off. I had been on the phone all morning for hours trying to get my bill fixed with zero resolve. Finally I took a chance and called back on my lunch break and got the amazing Becky (employee # 83054) In less than 5 minutes she fixed my issue and gave me the credit I was owed an then some. I wish I could give her a raise or promotion or paid day off or something! She never told me no. She did not give me the run around. Actually while I’m spilling my life story frustrated and rambling about the bill she fixed it and continued to patiently listen before even telling me all was taken care of. I cried. Literally. This is what customer service is all about. She is the sole reason why I will remain a cox customer. Becky, thank you!”
“They took very good care of my daughter when we bought her a new phone. I don't go to the contract store near my home because they always try to get me to change plans.”
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“Kirsten was really great helping me go over options to get a new phone upgrade, she looked up different things to see what we could change to save on my husband and I’s account. She was very polite & sweet,Thanks Kirsten!”