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“I stopped by unexpectedly, and Hector was most gracious in setting my phone back up. Especially he hooked me up to email. He also checked my screen protector and advised me how to replace it. First class service!”
“Jon was excellent to deal with, very helpful but my new S23FE I bought direct from Samsung has been nothing but frustrating. Two days, three trips to the store, and I'm still having issues and traveling for ten days. Five stars to Jon, two for the 23.”
“Erika was AMAZING!!! After receiving horrible service from another location, Erika was able to efficiently assist with replacement phone, provided us with clear detail of product and billing as well serviced us with a smile. I recommend stopping by the Aberdeen location in Hampton Va!!!”
“Mr. Hameed is professional, knowledgeable, courteous, and very kind. Highly recommend this store and Mr. Hamdeed without reservation. Thank you for allowing me to express my gratitude.”
“At this Boost Mobile location there is Always great services and he Never let you leave unsatisfied or without resolving your issues!!! Been coming for years and ALWAYS LEFT A SATISFIED CUSTOMER!”
“I had a great experience at Verizon thanks to Marquis! He was incredibly helpful, patient, and knowledgeable. Marquis took the time to answer all my questions, explain my options clearly, and made sure I walked out completely satisfied with my service. It’s rare to come across someone who genuinely cares about customer satisfaction the way he does. If you’re heading to Verizon, I highly recommend asking for Marquis—you won’t be disappointed!”
“This store was great.
I was having technical problems with my phone. My husband and I went in and Brigit was very fast, efficient and friendly. Problem fixed....when we got home my phone lost network connection again, so back we went to the store. The manager did a few quick resets and explained if that doesn't work call 611 and option 3 for tech support....sure enough we got home same problem. After talking to tech support it was the phone. I'm sure you see where this is going....we went back to the store for a 3rd time this time Zoe helped us and we left my new phone.
This store's customer service is excellent. Highly recommended ?”
“When I first entered the store I was greeted and welcomed for stopping inside. Everything was organized and very neat. Workers were very helpful, kind, and patience with me every step of my purchase. I will highly recommend anybody to this location. Keep up the great work you guys I appreciate it .”
“Anjali was a blessing to me today this young lady has the best customer service i have ever seen she deserves the best and the highest rating that could be given she has the most outstanding customer service skills i have ever seen in my 58 years of living”
“Wow! What a terrible person and experience. For one thing the sales person was extremely rude and didn't lead me to any items. All he did was point and say there over there. Second, he had on sunglasses which is very unusual inside a retail store. Third I will definitely tell everyone that I can to stay away from Metro PCs. And that unprofessional man. I felt like I was hated and unwelcome.”
“Today I received the very best customer service I have ever received in a cell phone store. Peter and Bara were so helpful, patient, and personable. They were respectful and did not make me feel silly for asking the questions I asked. I commend them both on their excellent customer service!”
“They took very good care of my daughter when we bought her a new phone. I don't go to the contract store near my home because they always try to get me to change plans.”
“I have never had such amazing customer service! Christian was absolutely the best. I went in needing to return 2 routers of the 4 I ordered. When I arrived, there was a situation with a roof leak in which the ceiling tiles fell while we were there. The sales/service reps were trying to tend to customers and handle the situation. In spite of the challenges, Christian helped me combat the service representative who was relentless with his rebuttals for me to make the return. Not to mention I had my 4 year old with me for this lengthy visit, in which she assisted in keeping him entertained/preoccupied all while completing the transaction. She also helped other guests during my waiting periods to minimize their delay. She was personable, knowledgeable, friendly, efficient, and had a sense of empathy that is unmatched. I’ve been a customer for 6 years and this is the first time since acquiring my account that I’ve had to visit a store. While this was not the best experience overall (the other customers, the T Mobile CSR, having a child with me, the length of the visit), Christian’s willingness to provide stellar customer service will ensure my loyalty to T-Mobile. Thank you again.”
“AJ was amazing he helped me save money on on internet and cellular phone services. He was knowledgeable and very friendly.
5 stars service.
Thank you so much.
Yolanda”
“Buddy and Anthony were amazing! They helped us get the best price for our plan and gave the best advice for our growing family. They were patient with us and very accommodating as we had our small child with us. We anticipated a long wait time but we were greeted and helped promptly. I will 100% recommend them to others. Thank you guys so much!”
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“Kirsten was really great helping me go over options to get a new phone upgrade, she looked up different things to see what we could change to save on my husband and I’s account. She was very polite & sweet,Thanks Kirsten!”