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“Iman was super professional and took her time to look up my accounts, she also had enough experience and proper training to comprehend how the internet service works and that helped diagnose what my issue was. This young lady makes T Mobile shine brighter than a diamond. Maybe she can go and train some of the associates that need proper training.”
“Excellent service. The manager and the agent on duty were incredibly courteous and helpful is solving all of our issues and problems. 5 stars for a job well done!”
“I came in with a broke phone and left with an upgrade ! Great service and friendly people but big shout out to Montrel who was amazing and very Knowledgeable about the company and the options I had available to me. I recommend anyone in the area to visit and ask for Montrel ! Thank you again for the great service.”
“Angel was super helpful and friendly to me and greeted each customer when they came in. Very knowledgeable and got me a good deal. He knows what he’s talking about and shows real care for all customers. Thank you Angel! He needs a raise!!!”
“Dear T-Mobile Team,
I would like to personally recognize Lorenzo, Retail Store Manager, for his outstanding support.
I spoke with six different customer representatives regarding my issue, and unfortunately it was not resolved. However, Lorenzo took ownership of the situation, remained patient, and handled everything professionally until the problem was fully resolved.
His dedication, problem-solving attitude, and commitment to customer satisfaction truly made a difference. Because of his support, my trust in T-Mobile has significantly increased.
Please extend my sincere appreciation to Lorenzo for his excellent service.
Sincerely,
Furkan Akyol”
“I had the absolute pleasure to work with and receive OUTSTANDING account assistance, updates, and resolutions with Gener Laguna!! He made sure as a Business Owner that I and my team are getting the best bang for our bucks. Thanks to Gener our business can continue to save 💰 and run effectively. I got everything i needed and more with his help. He has earned my business. Much appreciated 👏”
“Had an excellent experience here! Malik was took great care of us and was very patient and helpful. Very happy i have T-Mobile and I greatly appreciate their customer service.”
“today Josh was very helpful in helping me decide on my new phone. He also took time to explain the benefits of giving T-mobile internet service a try. he set up everything for me so that i could just plug it in at home. I noticed while waiting another salesman patiently trying to find a solution for another customer who really didn’t know how to explain her iCloud problem however he was very helpful and professional.”
“Maliek and Mike helped fix some complcated issues getting my service set back up after a move. It was hot outside, and I was stressed, and they made the experience as effortless as chatting with friends!”
“Never a line, superior customer service. If you are indeed looking for service or even have any questions look for Britni, she's always smiling and willing to help”
“THIS is the place to go to resolve dystopian issues with your Verizon service!
For years, I've been locked out of my account (one-time payment every month!) because I forgot my pin. The employee on the phone said I had to reset it in person, the employee at the nearest store said I had to go to a different type of store, etc etc, etc. At one point, a store employee had even tried to send me back to the phone line.
The buck stopped at THIS store! Yes, it's the correct type of store...and it also has the perfect employee! Briana took ownership of the situation and fixed so many layers of issues with such a steady, reassuring vibe that I feel she should be a surgeon instead!”
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“Taylor Bobby is the most helpful Verizon employee I have ever met & I have been with Verizon for 5 years. Highly recommend going to him, he is extremely knowledgeable, has amazing quality care, helpful with finding the best deal for your needs!”