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“Tay, Kevin, and Justin were amazing and extremely helpful and knowledgeable. Made the experience of upgrading my phone painless and even saved me money. Thanks yall”
“I came in with a broke phone and left with an upgrade ! Great service and friendly people but big shout out to Montrel who was amazing and very Knowledgeable about the company and the options I had available to me. I recommend anyone in the area to visit and ask for Montrel ! Thank you again for the great service.”
“Angel was super helpful and friendly to me and greeted each customer when they came in. Very knowledgeable and got me a good deal. He knows what he’s talking about and shows real care for all customers. Thank you Angel! He needs a raise!!!”
“I recently visited the T-Mobile Experience Store# 4SDN, and had the pleasure of being assisted by Angela Leslie, Senior Mobile Expert. Angela was incredibly knowledgeable and walked me through everything I needed, from setting up my new phone to making changes to my cellphone plan. She was personable, friendly, and made the entire process smooth and stress-free. Overall, it was a great experience, and I left as a very happy customer. Highly recommend Angela for anyone needing expert help and excellent service”
“Dear T-Mobile Team,
I would like to personally recognize Lorenzo, Retail Store Manager, for his outstanding support.
I spoke with six different customer representatives regarding my issue, and unfortunately it was not resolved. However, Lorenzo took ownership of the situation, remained patient, and handled everything professionally until the problem was fully resolved.
His dedication, problem-solving attitude, and commitment to customer satisfaction truly made a difference. Because of his support, my trust in T-Mobile has significantly increased.
Please extend my sincere appreciation to Lorenzo for his excellent service.
Sincerely,
Furkan Akyol”
“Aaron Custis provided outstanding customer service! He was welcoming, courteous, and accommodating when I walked in. I had issues with a business account, and even though it was a complex matter, he was very knowledgeable in knowing how to fix it. Although it took a while, he patiently took on the task and made it easy for us. Thanks Aaron, you’re a keeper!”
“Had an excellent experience here! Malik was took great care of us and was very patient and helpful. Very happy i have T-Mobile and I greatly appreciate their customer service.”
“Came in to return an outdated Modem and Alex M saved me alot of money by reviewing my cable and internet account. Much appreciated and it took less than ten minutes”
“today Josh was very helpful in helping me decide on my new phone. He also took time to explain the benefits of giving T-mobile internet service a try. he set up everything for me so that i could just plug it in at home. I noticed while waiting another salesman patiently trying to find a solution for another customer who really didn’t know how to explain her iCloud problem however he was very helpful and professional.”
“Never a line, superior customer service. If you are indeed looking for service or even have any questions look for Britni, she's always smiling and willing to help”
“THIS is the place to go to resolve dystopian issues with your Verizon service!
For years, I've been locked out of my account (one-time payment every month!) because I forgot my pin. The employee on the phone said I had to reset it in person, the employee at the nearest store said I had to go to a different type of store, etc etc, etc. At one point, a store employee had even tried to send me back to the phone line.
The buck stopped at THIS store! Yes, it's the correct type of store...and it also has the perfect employee! Briana took ownership of the situation and fixed so many layers of issues with such a steady, reassuring vibe that I feel she should be a surgeon instead!”
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“Taylor Bobby is the most helpful Verizon employee I have ever met & I have been with Verizon for 5 years. Highly recommend going to him, he is extremely knowledgeable, has amazing quality care, helpful with finding the best deal for your needs!”