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“Tito was amazing my husband and I came in about an order that we made on Monday that we never got it so we came in and he helped us get it taken care of. He went above and beyond he went in the back to see if they had any in stock and we got lucky they had 1 left.”
“Saturday, August 10, 2024, I had a phone problem, went in and it ended in purchasing a new phone. The whole process of start to end with Zahidullah was exceptionally amazing, rating him at a 10+ . Answered my questions, educated me on my phones.
I have been there in the past & another older gentleman was amazing with knowledge also -- I will always give them my business - and I highly recommend to come here -
Thank You”
“I stopped by unexpectedly, and Hector was most gracious in setting my phone back up. Especially he hooked me up to email. He also checked my screen protector and advised me how to replace it. First class service!”
“Jon was excellent to deal with, very helpful but my new S23FE I bought direct from Samsung has been nothing but frustrating. Two days, three trips to the store, and I'm still having issues and traveling for ten days. Five stars to Jon, two for the 23.”
“Erika B. at the Aberdeen Store in Hampton VA helped me Tremendously today with getting my phone straight! She has great customer service skills and is very ACCOMMODATING to ALL customers. Please give her a raise and definitely keep her on as a Manager , etc Give her a promotion!”
“That the staff members are professional and helpful.Service was outstanding and environment is great .I have always come to cell fashion for all my cell phone needs”
“Mr. Hameed is professional, knowledgeable, courteous, and very kind. Highly recommend this store and Mr. Hamdeed without reservation. Thank you for allowing me to express my gratitude.”
“I was having issues with getting a copy of my bill in pdf form, Marvi was not only patient but very helpful... he waited on others with great professionalism. He was also very patient with my problem and helped me to resolve it... He's a 5 star service man in my book...”
“One of our phones had a broke screen. I scheduled an appointment to fix the screen. I brought it in and discussed with the clerk for the time frame to have the screen repaired. We were given a time and returned just before the completion time and the phone was ready.”
“At this Boost Mobile location there is Always great services and he Never let you leave unsatisfied or without resolving your issues!!! Been coming for years and ALWAYS LEFT A SATISFIED CUSTOMER!”
“I contacted the company from a post on offer up after some talking I drove an hour one way to do business. Dee was very good and honest. They have a great selection of everything in store at a cheaper price than Amazon. Highly recommend boo boo wireless”
“I had a great experience at Verizon thanks to Marquis! He was incredibly helpful, patient, and knowledgeable. Marquis took the time to answer all my questions, explain my options clearly, and made sure I walked out completely satisfied with my service. It’s rare to come across someone who genuinely cares about customer satisfaction the way he does. If you’re heading to Verizon, I highly recommend asking for Marquis—you won’t be disappointed!”
“Top-Tier Service and Super Fast Repairs!I had an amazing experience with Cell Phone Zone Hampton! My phone needed a repair, and they handled it seamlessly from start to finish. The staff was incredibly friendly, professional, and welcoming the second I walked into the shop.They diagnosed the issue quickly and completed the repair much faster than I expected. The quality of their craftsmanship is top-notch—my device functions and looks like it's brand new. On top of the great workmanship, their pricing is very fair and transparent, giving you excellent value compared to other places in the area.They really go above and beyond for their customers. If you need any electronics or phone repair done right the first time, this is definitely the go-to spot in Hampton.”
“The representative today was awesome Trinity in Newport News, Virginia off of Jefferson Avenue very well detailed when I ask a question and handled everything I needed her to do awesome customer service”
“Zoe… has been a pleasure to assist my family with download and transfer our phone services. She is one in a MILLION. Zoe has always greet us with a smile and she keeps that spirit doing the entire service. I wish T-Mobile had more workers like ZOE who has a passion for the T-Mobile family.”
“Jessica was very help full she helped me alot i was having issues with My phone she fixed My phone also got me a free phone explained they plan i was very happy with they experience”
“A friend of mine lost his phone after falling down on the street. He was a little out of it so I took him up here to get a new phone. The lady at the counter was the most helpful person I have ever had the pleasure of interacting with at a retail store.
She went above and beyond to help my friend out in getting a phone. If I could give this store 10 stars I would she was that good.”
“I have a question, do you guys do phone soldering? I took it to another shop and they told me it would cost 150 USD for a permanent fix, but there is a chance they could mess it up and completely break the phone. So I wanted to see if other shops said the same thing.”
“Anjali was a blessing to me today this young lady has the best customer service i have ever seen she deserves the best and the highest rating that could be given she has the most outstanding customer service skills i have ever seen in my 58 years of living”
“Bryan Ortiz did a great professional job for me. My daughter's phone was damaged yet insured. In an eye blink he had everything written upon the computer and her new phone was on the way. I very much appreciated his friendly and efficient service!”
“I get great customer service by Abhi
He help me he is a nice boy and is very professional I work with you when I will there if you go there guys ask for Abhi”
10AM - 8PM
11712 Jefferson Ave D, Newport News
Mobile Phones
“Mohammad Hekmat went above and beyond to provide an amazing customer service experience. He was extremely patient, polite, professional, and knowledgeable. He answered all of our questions and made sure we felt comfortable and well taken care of.
We visited so many stores, but the customer service we received here was absolutely amazing. Mohammad truly made a difference, and we really appreciate his time, patience, and professionalism. Highly recommended!”
“Shirley form the Denbigh store coordinate my purchase of my phone with Melissa at this location. Let me tell both of you, thank you again. I walked in at 747pm and everything was ready to go. We had a smooth hiccup free transaction. I was back in my truck at 801pm. Great conversation stress free interaction. 6/5 stars 11/10”
“Finishing up set up for three new phones at the West Point store…Xavier stayed an extra HOUR to complete set up! Friendly, knowledgeable, excellent customer service…so glad to have this store in town!”
“We visited this location to add a new line to my existing line! Javon P. Helped us get the best bundle deal with the Moto g stylus and watch. Javons customer service was excellent, he answered every question we had, and helped us save as much as we could with all crickets bundle deals! Loved the team work at this location, his associate Rey came to assist him when he needed it! Definitely will be coming back to see both of them for a phone upgrade!”
10AM - 3PM
40 Wine St, Hampton
Mobile Phones
“Cricket is a great place to shop in downtown Hampton. The owner, Kitty is such a delight, it's always fun to go in and just look around. Of course I always find something!”
“I have went to Boost store a handful of times with my phone messing up.
I am so happy to say Shine @ West Mercury Blvd. Store got me back to where I needed to be.
This girl deserves a raise. She has been fantastic.
Thank you Shine!!”
“Eric tried his best to help me pair my watch (which I got from another dealer, which told me it would be easy to pair which it wasn’t and still having issues) to my phone. He was super patient (because I was getting frustrated lol. Still having issues but I think it’s an issue with the watch) Definitely a 100% better experience than the other locations I’ve been too.
Thanks again for all your help, Eric!”
“Wow! What a terrible person and experience. For one thing the sales person was extremely rude and didn't lead me to any items. All he did was point and say there over there. Second, he had on sunglasses which is very unusual inside a retail store. Third I will definitely tell everyone that I can to stay away from Metro PCs. And that unprofessional man. I felt like I was hated and unwelcome.”
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“Gurdeep was awesome helped me and my huaband preordered z fold ultras and helped us to setup phone he also explained us about samsung watch 9 promotion which was really a good offer would recommend him”