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“First off the vibe was amazing entering the store the music was so respectful but Tito was our salesperson and when I say TOP TIER CUSTOMER SERVICE I mean that he was freaking amazing his sense of humor was the best we laughed and joked but the fact he got us exactly what we wanted and more it just was an overall amazing experience I really appreciate him for everything THE BEST CUSTOMER SERVICE EVER TITO YOU ARE THE BEST YOU ROCK”
“Saturday, August 10, 2024, I had a phone problem, went in and it ended in purchasing a new phone. The whole process of start to end with Zahidullah was exceptionally amazing, rating him at a 10+ . Answered my questions, educated me on my phones.
I have been there in the past & another older gentleman was amazing with knowledge also -- I will always give them my business - and I highly recommend to come here -
Thank You”
“I stopped by unexpectedly, and Hector was most gracious in setting my phone back up. Especially he hooked me up to email. He also checked my screen protector and advised me how to replace it. First class service!”
“Jon was excellent to deal with, very helpful but my new S23FE I bought direct from Samsung has been nothing but frustrating. Two days, three trips to the store, and I'm still having issues and traveling for ten days. Five stars to Jon, two for the 23.”
“Mr. Hameed is professional, knowledgeable, courteous, and very kind. Highly recommend this store and Mr. Hamdeed without reservation. Thank you for allowing me to express my gratitude.”
“Erika B. at the Aberdeen Store in Hampton VA helped me Tremendously today with getting my phone straight! She has great customer service skills and is very ACCOMMODATING to ALL customers. Please give her a raise and definitely keep her on as a Manager , etc Give her a promotion!”
“That the staff members are professional and helpful.Service was outstanding and environment is great .I have always come to cell fashion for all my cell phone needs”
10AM - 6:30PM
1814 Todds Ln Suite D, Hampton
Mobile Phones
“One of our phones had a broke screen. I scheduled an appointment to fix the screen. I brought it in and discussed with the clerk for the time frame to have the screen repaired. We were given a time and returned just before the completion time and the phone was ready.”
“I was having issues with getting a copy of my bill in pdf form, Marvi was not only patient but very helpful... he waited on others with great professionalism. He was also very patient with my problem and helped me to resolve it... He's a 5 star service man in my book...”
“At this Boost Mobile location there is Always great services and he Never let you leave unsatisfied or without resolving your issues!!! Been coming for years and ALWAYS LEFT A SATISFIED CUSTOMER!”
“I contacted the company from a post on offer up after some talking I drove an hour one way to do business. Dee was very good and honest. They have a great selection of everything in store at a cheaper price than Amazon. Highly recommend boo boo wireless”
“I had a great experience at Verizon thanks to Marquis! He was incredibly helpful, patient, and knowledgeable. Marquis took the time to answer all my questions, explain my options clearly, and made sure I walked out completely satisfied with my service. It’s rare to come across someone who genuinely cares about customer satisfaction the way he does. If you’re heading to Verizon, I highly recommend asking for Marquis—you won’t be disappointed!”
“The most busiest store ever .... however they all do their best to provide an exceptional, professional, an a fast experience when possible. And we love our TMOBILE TUESDAY PERKS AND FREEBIES”
“The representative today was awesome Trinity in Newport News, Virginia off of Jefferson Avenue very well detailed when I ask a question and handled everything I needed her to do awesome customer service”
“Hands down, the best PS5 repair in the Hampton Roads area!
I was honestly stressed when my PS5’s HDMI port stopped working, but these guys made the entire process seamless. I brought my console in, and not only did they perform a flawless HDMI port repair, but they also recommended a deep internal cleaning.
The difference is night and day! Before I brought it in, the fan was getting loud, but now it runs completely silent and stays cool even during long gaming sessions. The technicians are clearly experts who know exactly what they're doing with next-gen hardware.
Why I highly recommend them:
Expert Craftsmanship: The new HDMI port feels more secure than the original, and the display quality is perfect.
Fast Turnaround: They had me back to gaming much faster than I expected, which is a huge plus.
Professional Service: They were transparent about the pricing and kept me updated throughout the fix.
If you are anywhere in Newport News, Hampton, or the surrounding 757, don't waste your time elsewhere. Whether you need a port replacement or just want to get the dust out to prevent overheating, this is the only shop I trust with my PlayStation.
Verdict: 10/10 service and easily the most reliable tech repair in Hampton Roads.
Highly recomendado”
“I needed a new phone and Zeeshan treated me really good. Not only did he give me a great deal on a new iPhone 17 pro max but he also was able to give me lots of accessories and convinced me on getting a new galaxy tab a9 because the deal was too good to be true. Will definitely be coming back here and would recommend anyone in need of a new phone or anything metro related. 10/10 great customer service.”
“I have a question, do you guys do phone soldering? I took it to another shop and they told me it would cost 150 USD for a permanent fix, but there is a chance they could mess it up and completely break the phone. So I wanted to see if other shops said the same thing.”
“Anjali was a blessing to me today this young lady has the best customer service i have ever seen she deserves the best and the highest rating that could be given she has the most outstanding customer service skills i have ever seen in my 58 years of living”
“We needed to help our transfer student move from Lyca Mobile and we chose Boost for the coverage and affordability. Melissa was helpful, knowledgeable and friendly making our experience fun... Fun? Well, In all seriousness, she made it easy! We got everything we needed including maintaining the original phone number.
Thank you!”
“Ms Kiara and Madeline helped me and stopped me from canceling my service. They kept me laughing and in good spirit. I appreciate great customer service from them!!!!!!!”
“I just want to share about this young lady the store manager I believe her name is LOreal, she was the most helpful person with such a wonderful spirit. Her smile alone and willingness to help me with my phone service was outstanding!! Kudos to you young lady for just being you professional and helpful with a top classy attitude is on point! I most definitely will recommend my co workers family an friends to you!”
“Finishing up set up for three new phones at the West Point store…Xavier stayed an extra HOUR to complete set up! Friendly, knowledgeable, excellent customer service…so glad to have this store in town!”
“I get great customer service by Abhi
He help me he is a nice boy and is very professional I work with you when I will there if you go there guys ask for Abhi”
10AM - 8PM
11712 Jefferson Ave D, Newport News
Mobile Phones
“Everyone and the manager who works at this location has amazing customer service! They’re very knowledgeable and help with not just phones but also internet, apple watches and tablets! They always inform me on the best deals that are available.”
“We visited this location to add a new line to my existing line! Javon P. Helped us get the best bundle deal with the Moto g stylus and watch. Javons customer service was excellent, he answered every question we had, and helped us save as much as we could with all crickets bundle deals! Loved the team work at this location, his associate Rey came to assist him when he needed it! Definitely will be coming back to see both of them for a phone upgrade!”
10AM - 4PM
40 Wine St, Hampton
Mobile Phones
“Cricket is a great place to shop in downtown Hampton. The owner, Kitty is such a delight, it's always fun to go in and just look around. Of course I always find something!”
“When I came in to get assistance Mr. Eric was polite pleasent and was very helpful and was able to fully complete and handle my concerns and then some i will be back to this location for all my needs per my phone concerns. Thank you so much Mr. Eric!!!”
10AM - 8PM
605 Newmarket Dr N, Newport News
Mobile Phones
“Stacey was absolutely amazing! She helped me resolve an issue I had with my phone service. She went the extra mile to make sure I had gotten everything taken care of. Her professionalism is top notch!!! If you want great customer service, then go see her!!!”
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“Kirsten was really great helping me go over options to get a new phone upgrade, she looked up different things to see what we could change to save on my husband and I’s account. She was very polite & sweet,Thanks Kirsten!”