Caliber Collision is a well-established collision repair company with over 1,700 locations across 41 states, committed to providing quality service and customer satisfaction. The company prides itself on a strong commitment to its teammates, customers, and communities, offering an industry-best limited lifetime warranty that lasts as long as the vehicle is owned. Customers often highlight the professionalism and friendliness of staff, noting that the team makes the repair process smooth and pleasant. The staff, including managers and service advisors, are described as going above and beyond to ensure customer needs are met, keeping clients informed and comfortable throughout the process. Technicians at Caliber Collision demonstrate a high level of expertise, paying close attention to detail to restore vehicles to their original condition. Customers frequently praise the quality of repairs, mentioning seamless paint jobs and perfect bodywork. The shop maintains a clean and organized environment, reflecting their professionalism and dedication to quality. Repairs are completed efficiently within estimated timeframes, allowing customers to get back on the road quickly without sacrificing workmanship. Pricing is generally viewed as fair and transparent, with clear breakdowns of costs and no hidden fees. Customers feel confident recommending Caliber Collision for their vehicle repair needs, especially for specific brands like Lexus. Service advisors like Desmond are often singled out for their exceptional customer service, providing thorough updates, honest advice, and going the extra mile to ensure satisfaction. Overall, Caliber Collision is recognized for its commitment to quality, professionalism, and customer care, making it a trusted choice for collision repairs.
Excellent customer service from start to finish. They did an AWESOME job on my Lexus!! Desmond was AMAZING!!
October 2023
Absolutely and positively the best experience ever. They were a class act from A-Z but it was not an act but the real deal. Great care, suggestions, and work. Couldn’t be more appreciative or happier.Services: Painting
May 2023
Caliber was great at getting my parts for the vehicle quick. My service advisor Desmond was pretty good with keeping me updated on what was going on with the vehicle for the calibrations. I would %100 recommend this caliber for all Lexus work
