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“Friendly, helpful service!Came in to buy some hvac filters, electrical parts, and more...staff was knowledgeable and asked great questions to help me decide on best parts!Highly recommend Pleasants!”
“Great customer service and the staff was very tentative and quickly found and handed me my purchased item. Would definitely recommend. From walking into the door and out with my purchased item only took about 10 minutes.”
“I don't know how much I can really say here. Experience was pleasant, staff was friendly and accommodating with what I needed. Main gripe was the layout isn't really intuitive and what I was looking for should have been somewhere else/combined in another aisle. For a store such as this the setting was clean, esp. the bathroom.”
“This is the place to go if you own an older (1987) home that occasionally requires plumbing replacement parts. With minimal plumbing skills, I have been able to fix an assortment plumbing issues from squirting water, dripping shower heads, broken toilet handles, etc. The biggest obstacle I had was locating the parts until I found Richmond Plumbing Specialties. They are my go to place for spot on customer service and parts.”
“Love Vamac, always have whatever parts we need and are much more serious than other supply houses around. Trevor and Stuart are always helpful and very knowledgeable.”
“Not only did Pleasants have the obscure sized nut that Lowe's didn't carry, but John rethreaded it on my old bolt and only charged me the price of the nut, 85 cents! So kind. So helpful. Thank you!”
“Super cute shop! The employee who helped my exasperated self was very very informative and helped me solve a huge issue with my wooden cross stitch frame. Much appreciated and will definitely be back for my next project ?”
“The gentleman worked to get everything I needed for some projects. The place is chock full of everything from A to Z. That is because our projects for our homes can range from A to Z. All you do is walk in the door and you’re greeted with a friendly voice. Let the gentleman answer your questions and find what you need. As a new resident of Richmond I’ve found my hardware store of choice. Lett them be yours.”
“Highly recommend this place, been coming here for awhile and haven't had a bad experience yet, good finds and reasonable prices. The crew in the bolt house does great Berkley and Randy are always very helpful and make sure you get everything you need”
“Store is usually well stocked. Great sales and day to day price point. Seems understaffed sometimes as there is rarely anyone on the floor to help find things or answer questions. However, when staff is available they are friendly & will assist. Decent parking. Inside a small strip mall.”
“Brandon was super! friendly though and very knowledgeable! I would highly recommend him! He is a Christian so I would recommend him to anyone because he does his work for the HIGHEST POWER(GOD)”
“Love stopping in for a highly gratifying spree. lol. Tools, glorious tools!! Staff at the Richmond store is always very nice. Store is well stocked and neat as a pin. Be careful. It’s like a damn casino in there! ;)”
“They replaced the recessed ceiling light a brought to them and provided me with a free warranty replacement. This small business will definitely get our future purchases and customer support.”
“Cheapest place to get a key made. Unlike the kiosk that costs 10 bucks to ship your key later on, you will leave with your copy right then! Makes much more sense if you ask me.”
11AM - 6PM
9200 Stony Point Pkwy, Richmond
Hardware Stores
“Catherine Bucher is the best! My husband and I visited this location on the way home (Raleigh, NC) from DC, and Catherine was so knowledgeable and helpful that we have been in constant communication with her ever since. She has been patient with us as we waited for our house to sell, and we have had many phone and e-mail discussions about different furniture options for our new home. She even overnighted us many fabric options for the sofa, armchair, and bed that we chose! We finally placed our order, and she made the entire process seamless! I appreciate her attention to detail, and prompt communication. RH furniture is beautiful and high quality, but it’s the great customer service that really sets this interior design company apart from others. Additionally, we greatly appreciate the ability to push out deliveries by up to 90 days, as well as the one-time delivery fee per order, and the true “white glove” delivery experience. Thank you, Catherine and RH!**Photos: I forgot to take photos at RH Richmond, but these are from the showroom at Tyson’s Galleria.”
“Wow. Such a fantastic store if you have plumbing needs. Everyone in there is extremely knowledgeable and nice. I have an antique house and know very little about plumbing. Every time I’ve been on they work with me and go the extra mile to help diagnose my issue. They’ve been right each time. Plus they’ve been over the top kind to my 2 year old. Definitely recommend l”
“Everybody knows Louis has everything at least for construction they have a lot more nuts and bolts and stuff then Home Depot does Home Depot is better for plumbing Lowe's is better for lawn mower parts and I think appliances but you couldn't get anything done if it wasn't for a Lowe's or Home Depot it's just the way it is but you've always been considerate they've always been very helpful and where else you going to go to get that kind of lumber but that's just my opinion”
“I am a non-pro who takes on a lot of renovation projects. This is my go-to vendor for ducting and other hvac bits. They are nice to deal with, their inventory is extensive, and their prices are great. I am really grateful they will deal with me.”
“I was in Home Depot today to buy and tool box and Daniel was the gentleman that helped me and my son...he went above and beyond for us and it was some of the best customer service we have ever had! He deserves a raise?”
“Friday afternoon at 3pm—I was in desperate need of help identifying new conveyor chains for a machine in our manufacturing plant, and came to Grainger because I was in need of help identifiying the most accurate replacement parts. I am new to my industry and only had a few clues to guide me. Tiana sat right down to her computer and got swiftly to work helping me in my search. We spent nearly 45 minutes comparing my photos to their stock and identifying the appropriate chain links. Tiana was so kind and patient with me, and worked with me to find items that would be available for pickup by Monday. I am grateful for the attention she afforded me in my search, and I want to share this stellar review because it is rare to find folks who are willing to take on a challenge these days, and to do it with a smile and a laugh is even harder to come by. Thanks Tiana! Thanks Grainger team! I’ll see you all next week to pick up our thousands of links ?✅”
“Doug and his co-workers were a tremendous help to me with servicing my lawnmower in a timely manner. I really appreciated the excellent customer service they provided.”
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“Highly recommend for all your hardware needs. The customer service is excellent. When I go to other, bigger hardware stores I spend so much time trying to find someone who can answer a question. Not so here! They are friendly and knowledgeable!”