O'Reilly Auto Parts store #4632 in Richmond, Virginia, located at 5228 Hull Street, offers a wide range of auto parts, tools, and accessories. Customers appreciate the friendly, helpful, and efficient staff who quickly assist with their needs. The store provides useful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. For those needing tools they don’t have, the store offers a free Loaner Tool program with a refundable deposit. Customers often find that the store has what they need; if not, staff usually gets it for them. Several reviews highlight the friendly environment, with some staff members speaking Spanish, which helps many customers. The store is known for great customer service and quick assistance, making shopping a pleasant experience. One customer shared a positive moment when a staff member helped with a radiator cap. However, there was a mention of a negative experience related to company policies on vehicle washing, which led to an employee being fired. Overall, this O'Reilly store is a reliable and friendly place to find auto parts and get helpful services, contributing to a positive customer experience in Richmond.
Very hard working,friendly knowledgeable employees, comfortable environment quickly help the customers, and clean organized store i highly recommend this location
November 2025
Outstanding customer service. Every time I have a problem the manager Bruce is super helpful. Store is always well stocked.
August 2025
Tyson was awesome! He provided superb customer service.
