Department Stores in Salem, VA

“Today I just wanted to say thank you to the incredible team at the Salem VA store.

My family and I bought chickens back in March, and we’ve been coming back regularly for all of our feed and supplies. Today was a little different—my husband, who is in the military, is away for training, so I made the trip on my own with our two young children.

I walked in pushing a double stroller while pulling a shopping cart behind me, and almost immediately two employees asked if there was anything they could help me with. After finishing my shopping with a full cart, the employee at the register offered to load everything into my car. I tried to help, but she just smiled and said, “Go ahead and take a seat in your car—I have it handled.”

It may have seemed like a small act of kindness, but to this tired mom, it meant so much. I can’t express the relief I felt knowing I didn’t have to juggle two little ones, a stroller, and a cart full of feed by myself. At no point did they make me feel like I was inconveniencing them or that I was a burden for needing a little extra help.

Thank you for treating your customers with such care and compassion. Those simple acts of help made a stressful errand so much easier, and I’ll remember it for a long time.

You have a wonderful team, and I hope they know how much their kindness is appreciated.”

“VERY CLEAN, CUSTOMER SERVICE TEAM IS VERY KIND AND EASY TO GET RETURNS PROCESSED IN A TIMELY MANNER. IF YOU NEED HELP OVER IN THE PHARMACY AREA THEY ARE VERY ACCOMMODATING TO TAKE TIME OUT AND GIVE DIRECTIONS IN WHAT ITEMS YOU ARE LOOKING FOR. ALL AROUND A CLEAN STORE WITH FRIENDLY EMPLOYEES. YOU SEE A LOT OF TEAMWORKING TOGETHER WHICH IS GREAT. AND WHEN CHECKING OUT, FOR THE MOST PART YOU ARE GREETED WITH A FRIENDLY SMILE AND NICE CONVERSATION TO END YOUR VISIT ON. GIVING YOU A REASON TO COME BACK TO VISIT THE SALEM WALMART.”

“Came here about a week ago to get a few things since I was in the area and had a pretty good experience. It’s pretty much like your average Five Belows with a lot of cute products, snacks and accessories.”

“Visiting from NY twice and needed things that (believe it or not) wal-Mart did not have. Both times the incredible staff here went out of their way to find stores in the area where I could find it and provided me with directions to get there!!!”