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“By far the friendliest UPS and they work very efficiently. Have never had an issue dropping off any packages and it’s rare to go into any establishment nowadays and literally EVERYONE is a pleasure to work with. Thanks!!”
“This is hands down the best customer service I’ve ever received. I needed to send out a few documents with notarization and the owner went above and beyond to ensure everything was handled smoothly and promptly. I’m incredibly grateful for all the help—thank you so much for making it happen!”
“Casey was absolutely fantastic! She helped us tremendously by troubleshooting printing options and provided recommendations to make things easier. She went above and beyond to help us out.”
“The UPS team in Centreville does a great job. We needed several documents notarized and witnessed in a short period of time and the Manager and staff all were extremely patient and helpful with our request. Outstanding customer service from all team members!”
“Writing this as a shout out to Durga. We havev been doing some important paperwork and sending it through this ups. Durga was extremely patient and helpful with us. I watched as she single-handedly navigsted the sudden onslaught of customers yesterday. She is pleasant annd helpful to everyone. We all need more efficient people like Durga in customer service!”
“I called ahead as the store was to close soon and asked if they would stay open a few more minutes to allow me to make a return that had to be done today. When I arrived they allowed me to come in and treated me with courtesy as they quickly processed my return. Superb customer service from this UPS location. Thank you so much!”
“I have had to do all sorts of returns as this location over the years and the staff is incredibly helpful and friendly. Recently, I was trying to return a huge table and they helped me get it out of my car and into the store. Then when it turned out the shipping cost would be more than I paid for the table, they helped me put it right back in. It was scorching hot outside too. I really appreciate their service and help!”
“The manager here is absolutely amazing! Every time I come in, he’s friendly, professional, and efficient. I’ve seen him multitask with multiple customers at once and never miss a beat. He always keeps things moving quickly while still giving great customer service. Excellent experience every time—I highly recommend this location!”
“Not all UPS stores are the same because the guys here are great!… always helpful, don’t give you the stink eye if you need a label printed and just warm vibes. Keep up the great work boys!”
“Mike was great. Despite handling everything on his own & juggling multiple tasks, he remained patient & delivered top notch customer service. He also seemed very knowledgeable, which made the whole experience smooth!”
“Jay is an amazing person with prompt service. His work is so fast and proactive in getting the right details to provide right suggestions & price too. My return orders were many but he just completed with in 5 minutes. That was quick! Appreciate this guy here.
Great work!
Thanks much!”
“The UPS Storeoffers SO MANY services and they are all completed VERY fast. Bottom line, I always receive outstanding customer service.
Thanks!”
“Amro was very helpful and made recommendations on my print and laminating project that I presented to him. I was in and out quickly despite it being 11 days before Christmas! I will gladly return for all of my shipping and printing needs.”
“I want to give a huge shout out to B****na. (Anonymized name)
I had an issue where a package I shipped a month ago did not show any updates in the USPS system. Initially I went to this UPS store and spoke to another employee. He told me there was absolutely nothing he could do and told me to contact USPS. After me trying to peel the onion and get more answers I got absolutely nothing. He then sent me on my way.
I then spent the next hour on the phone trying to get assistance and eventually got in contact with a USPS agent. She told me the tracking number was not valid and there was nothing she could do either. Now I’m scrambling.
Finally I went back to the same store. B****na was able to query the system and let me know the package was delivered successfully a few hours prior. She did this in no time.
Huge thank you to her!
Other employees should definitely take notes and learn from her example!”
“The people here are very friendly and efficient. I come here for notary services and to ship packages for my Etsy store. They are always great, the place is well kept and clean. 10 out of 10 will always come to this location. Thanks Endre!!”
“The UPS Storeoffers SO MANY services and they are all completed VERY fast. Bottom line, I always receive outstanding customer service.
Thanks!”
“My go to UPS location as it's close and never had any issues in getting my packages shipped/returned. Service for me has always been quick, easy, and friendly! They'll provide options in shipping or offering additional wrapping.”
“Top notch service from Charles. I was super exhausted and needed some expert advice and support to get two packages mailed. Charles provided me with multiple options and superior service. Thanks a million.”
“The staff here is very helpful and goes above and beyond they helped me with a large print order which I had no idea how to do. One lady there has also helped me with Amazon returns on numerous occasions. She explained to me the difference between customer packed and no box no label. It was frustrating and confusing until she explained it clearly for me! I will use this store in the future!”
9 AM - 9 PM
12210 Fairfax Towne Center, Fairfax
Mailbox Centers
“I have always had good service at this location, surprised to see all the negative reviews. Also get things notarized there occasionally. I am happy to pay small premium to get in & out fast.”
“We used this establishment a few times now, since moving our company in the Virginia area. We were amazed of the knowledge and how customer friendly our staff reported”
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“Quick and easy place to use for Amazon returns. The layout of the shop is so much more streamlined than before the remodel. Way less chaotic. Staff is fast and efficient.”