Old Navy in Virginia Beach offers fashion for the whole family with a wealth of great clothing options at good prices, including trendy maternity wear and stylish basics. The store is typically clean, organized, and has a great selection. Many visits are successful and above average, with smooth checkout and an affordable price point. However, customer service experiences vary. On some visits, staff are friendly and provide outstanding service, with specific associates noted for being sweet, helpful, and having a big heart, even during busy times. On other occasions, service is below average. Issues include staff not going out of their way to assist, appearing flat or unhappy, and giving incorrect information. Store maintenance can be inconsistent, with reports of dust bunnies on the floor and racks in complete disarray. While poor interactions sometimes occur, management has been commended for stepping in to diffuse situations and ensure customers feel heard.
I was instantly greeted and welcomed to the store. I was surprised there was so many good deals and a lot of clearance items that I loved! Pauline helped me figure out what items looked good and made me feel so comfortable trying on my new fits. I will definitely be back!
July 2026
Took one of my Individuals there for summer wear. Pauline was excellent. She went above and beyond to help me find the perfect wear. Thanks Pauline you were awesome....
June 2026
Pretty decent selection compared to Greenbrier. I find more here than other locations. The parking is a bit meh.
