Verizon offers a wide range of mobile, 5G home internet, and business solutions at their stores and online. Customers can visit their local Virginia Beach store or schedule an appointment to get assistance with their needs. Online orders can be picked up in-store, with free 2-day shipping and same-day delivery options available. Reviewers have praised the exceptional customer service they received at Verizon. One customer, Jamal, was noted for making the transition from another provider seamless and securing a great deal. Another customer appreciated the representative's knowledge and lack of upselling. The reviews also highlight Verizon's commitment to resolving billing issues. One customer, Karen, spent significant time working with a business officer to address a billing question, going above and beyond to ensure a positive outcome. Verizon's staff have been described as patient, knowledgeable, and efficient, even when the store was understaffed. Customers, including those who are technologically challenged, have had their needs met with care and professionalism. Overall, Verizon's Virginia Beach store provides a convenient and customer-focused experience, with a wide range of products and services and a staff dedicated to meeting the needs of their clients.
Everytime I have gone into this store, every single member of this team is always been so helpful, kind and polite! I always go to this store for those specific reasons :) they never disappoint!
May 2026
Micah was amazing helpful!! Thank you so much for helping me with my Verizon plan and my new iPhone 17 Pro Max. Thank you for helping me understand what to do and working to find the best monthly rate!
January 2026
Ryan Avent was extremely helpful and made getting a new phone and adding a new line completely painless! Thank you so much for your help, Ryan!
