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“I stopped by unexpectedly, and Hector was most gracious in setting my phone back up. Especially he hooked me up to email. He also checked my screen protector and advised me how to replace it. First class service!”
“Kirsten was really great helping me go over options to get a new phone upgrade, she looked up different things to see what we could change to save on my husband and I’s account. She was very polite & sweet,Thanks Kirsten!”
“Tanner is a great asset to Verizon. He’s knowledgeable about the devices that are in his store. I recommend him hands down if you need assistance with your phone.”
“I give 5 stars because of Johan Llanes, he was very nice to me from day one. He was off work and came all the way to the store to help me get a phone. Also a plan that works for me , we need more workers like him. There was also another man there as well he was very nice and kind as well.”
“Eluxus at The Wireless Zone on Warwick Blvd in Newport News is the most helpful person I've ever met in any Verizon store ever. She made no commissions on a sale, but was rather helping me with an Asurion claim. This required a lot of her time for which she was not going to be extra compensated, but remained polite, helpful, and a complete prossional with the representative on the phone, me, and with the other customers who came into the store. Eluxus sets the bar for all customer service representatives. Thank you.”
“Just wanted to post a quick thank you to Ron and his coworkers at T-Mobile. My family stopped in with a complicated list of questions, and Ron took excellent care of us. He was the utmost professional - calm, patient, and capable. My family speaks English as a second language which sometimes leads to misunderstandings - no such issues working with Ron. He was understanding, caring, and had a great sense of humor. It was a pleasure working with him, and we sincerely hope he is getting the recognition he deserves from upper management. Thank you, Ron!”
“Jayden Gilliam Helped my husband and I yesterday and he was amazing!!! He was patient, knowledgeable and he also worked at a fast pace. Jayden was helping us transfer information from our old phone to a new phone. We had a lot of questions and he answered all of them. We were very pleased with his five star customer service !!!”
“Thank T Moble for protecting our phone account and sending phone alerts for authentication , Representative Jevon was cordial and took care of all my concerns keep up the Impeccable work !”
“I went in frustrated and feeling hopeless about getting my replacement device set up, and Joshua assured me I would leave with a working phone! He was immediately able to help me get it all set up, and was very informative throughout the process. I had been on the phone with so many representatives for hours with no answers but he had it all good to go within 10 minutes! I would recommend this store to anyone, especially if you are having activation issues! Thank you Joshua!!”
“Trying to cancel my service via phone was literally the worst customer service experience I ever had (there is another review of that). After failing to get it canceled after speaking to two phone reps, I went to the local store. I was in and out in about two minutes and wasn't asked any intrusive questions.”
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“Jon was excellent to deal with, very helpful but my new S23FE I bought direct from Samsung has been nothing but frustrating. Two days, three trips to the store, and I'm still having issues and traveling for ten days. Five stars to Jon, two for the 23.”