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9AM - 5PM
400 Urban Plaza Suite 145, Kirkland
Banks
“Love this AlaskaUSA branch! 😀 now Global, I became member when my branch was at Juanita Safeway now it’s Kingsgate. The staff here is beyond good, they are kind and knowledgeable, I helped my granddaughter get account here. Two Thumbs Up”
“Kate is the most helpful and favorite person to help me with all banking needs. She is extremely fast, and understands and will answer all/any questions I have. Whenever I come in, I hope she is there to help me!”
9AM - 5PM
201 Park Lane, Kirkland
Banks
“I love this bank. Amazing customer service. Wonderful community partner. I feel so valued as a customer. I can't say enough good things about the level of care and service I receive from them. I can't imagine banking anywhere else.”
“Excellent experience with Anh Phan and Steven Su at the Kirkland branch.
Anh was professional, responsive, and made the banking process smooth and hassle-free.
Steven provided thoughtful investment insights and took time to understand my financial goals. Both were knowledgeable, friendly, and genuinely focused on helping clients.
Highly recommended! 👍”
“I had an outstanding experience working with Shivani Rai at WaFd Bank. She is highly professional, knowledgeable, and genuinely passionate about helping her clients succeed.
Shivani was instrumental in helping Care Route Medical Transportation secure an SBA line of credit in an incredibly short amount of time. Throughout the entire process, she demonstrated exceptional attention to detail, clear communication, and a strong commitment to finding solutions that met our business needs.
What stood out most was her responsiveness and willingness to go above and beyond to ensure everything moved forward smoothly. She made what could have been a complicated process feel straightforward and manageable.
If you’re looking for a banker who truly cares about her clients, understands business financing, and delivers results, I highly recommend Shivani Rai and the WaFd Bank team.”
“I had an excellent experience at the BECU Kirkland Neighborhood Financial Center thanks to Farnaz Mazloomi. She was incredibly friendly, professional, patient, and knowledgeable. She took the time to answer all of my questions and made the entire process easy and stress-free. Her outstanding customer service made me feel welcomed and valued. Thank you, Farnaz, for your excellent support. I highly recommend her to anyone visiting the BECU Kirkland Neighborhood Financial Center.”
“I usually don’t write reviews for banking services, but I had to make an exception for Emily Godown. She was incredibly helpful in resolving a complex issue in a timely and professional manner.
Emily truly embodies a customer-first mindset. She listened patiently and with genuine interest, quickly connected with the right people, and spent nearly two hours with me and my wife to understand our concerns. She guided us thoughtfully through the process, and by the end, we both felt a huge sense of relief—smiling and grateful.
Yay! That’s the kind of experience you don’t forget.
Thank you, Emily—way to go!”
9AM - 5PM
12424 Totem Lake Blvd NE, Kirkland
Banks
“⭐⭐⭐⭐⭐
I had a great experience at Bank of America. Rajeshwar Dhondi was incredibly professional, fast, and attentive. He handled everything efficiently and made the whole process smooth and stress-free. I truly appreciate his helpful attitude and excellent customer service. Thank you, Rajeshwar!”
9AM - 5PM
332 Central Way, Kirkland
Banks
“I have been banking with this branch since they opened. The service here is over the top and everyone is extremely friendly and knowledgeable! I recently started a process for an HELOC account with Viji and she has been making this very easy and enjoyable. She knows exactly what needs to be done and is always a step ahead to make sure everything runs smoothly! I can’t recommend her and this branch enough as it is always a pleasure to do business here!”
“Came to this location to get a few things set up and had a great experience. Julian and Boris were both very helpful, patient, and professional. They explained everything clearly and made the process feel smooth and easy.
I really appreciated how kind and trustworthy they were throughout the whole process. I would definitely recommend this location, especially if you’re in the Kirkland area.”
“Lived in Tri-Cities for many years. Love this CU. Glad to see that they merged and migrated their service area to this side of cascades. I still have part of pay directly deposited to this CU, although I also have BECU accounts. It is much easier to manage business with a local representative. Looking forward to more interactions with GESA.”
“Every banker here is exceptional, I am very pleased with the professional way all the employees contribute their knowledge and manners which makes my banking experience enjoyable.”
“I loved the customer service!
Farzas was very kind and supported me throughout my process; I had never encountered anyone so friendly and willing to answer my questions :)”
“My experience opening a bank account at this branch was all positive. I'd like to thank the staff especially rob who answered all my questions about how banking works and noordeep who helped with account problems I was going through. Customer service was 10/10”
“Gotta give them their flowers. Fun community event tonight bringing together others in the industry and nearby business owners + residents. CB corporate - runnin' 3 FTE and hosting an event like this? 👀”
“Hamzeh at Chase made opening our business account an exceptional experience!!!! He is just excellent. He was knowledgeable, patient, and genuinely cared about making sure we understood the process. He answered all of our questions to make things digestible and simple for us, and even went out of his way to make us feel welcome with a cup of coffee. This is the kindness that makes the world go round. He is professional, kind and displays the kind of customer service where you truly feel taken care of. Thank you, Hamzeh, for going above and beyond! And thanks for the great convo too :)”
“I love everyone in this branch, they are all friendly and helpful! I need to thank Griffin for all his help and Silky for going above and beyond to take care of my needs! That was my first time there and they made it so sweet!”
Open 24 hours
14440 124th Ave NE, Kirkland
Banks
“The 5 stars are for Olivia Killingsworth. I was worried about coming in because nearly every BOA that's not an ATM has dismal reviews averaging 2.5 stars or less. However, Olivia made the entire closing account process quick and painless. I was impressed not only with how much she was running around to get everything done (being the only available staff member on the floor) but she was incredibly down-to-earth; I felt like I was sitting with her at a coffee shop or something that speaks of a relaxed atmosphere; she was professional AND vibrant. Anyways, I'm SUPER grateful for her and the fact that she gave me the kind of closing any customer would wish for was indeed something to be grateful for. I'm pleased that her name is on my closing receipt. Someone give his woman a promotion. PS: I don't know the lady who helped me before Olivia but she was pleasant as well. Great job, ladies.”
“My family and I have been loyal Bank of America customers for over 15 years, but after this experience, I’m questioning our future with them. The issue was eventually resolved, but Bank of America’s customer service phone system is a disaster, especially for elderly customers.
Dominic at the branch was the only reason this issue was finally fixed. While we waited, he personally made multiple calls to customer service, working through their broken system to unfreeze my father’s account. I appreciate his professionalism, his dedication and effort, but the fraud department and phone support (or whoever handles these types of issues behind the scenes)deserve zero stars. They failed to respond, wasted our time, and showed zero care for customer frustration and not to care enough to reach out.
It should not have taken 8 hours across multiple days to resolve this.
Timeline of the experience:
Saturday (1/24): three and a half Hour of hold time on the phone and ID verification at the branch with no resolution.
Monday (1/26): Another 3 hours on hold, requested a callback, received a call that hung up, another failed callback attempt, and still no progress.
Tuesday (1/27): Spent 2.5 hours at the branch while Dominic worked with customer service to resolve the issue.
The phone-based customer service is the real problem—endless hold times, poor communication, and zero urgency. While branch staff did what they could, the entire process was unnecessarily stressful and frustrating. Bank of America needs to seriously improve its phone support. Based on this, I do not recommend this bank for elderly customers.”
“Lisa and Carol are wonderful representatives of the bank. They both went way out of their way to help my wife and me with a difficult situation.
Many thanks
Benjamin and Sandra Fairchild”
9AM - 5PM
215 Kirkland Ave, Kirkland
Banks
“This place is located in downtown Kirkland by the waterfront. There is free customer parking in the back. When I went around 10:30AM on a weekday there was no wait and the service was friendly.”
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“Great experience at First tech. Purvi Sharma was very clear to help out , very knowledgeable and also stayed a bit longer after bank closing hours to help me issue some urgent checks required”