Banks in Kirkland, WA

“Had a great experience at FirstTech Fed CU today. I went in to notarize some documents, which I had an appointment scheduled for

From the moment I walked in the door it was great. I was promptly greeted and no waiting.

I met Andrew after less than 30 seconds and a few minutes before my scheduled appointment. Andrew was super helpful and efficient. While I was there, he explained some benefits I was missing out on. He wasn't pushy and was ok if I didn't take up these extra free benefits.

Great personal service and another reason why I have only banked with First Tech for the last 18 years.

I know I will be back at this location as its convenient and the staff and super helpful.

Booking an appointment without having to login or create an account was a bonus.”

“Member for 12 years. I have used this location for several years. Always had a great experience. Recently I came in to get my daughter a debit card and had an extra great time. Today I went in with several questions and the 3 ladies working took the time to explain everything to me and it really helped my understanding of how the online banking system works. I really appreciate the extra time they spent. Highly recommend.”

“Kate is the most helpful and favorite person to help me with all banking needs. She is extremely fast, and understands and will answer all/any questions I have. Whenever I come in, I hope she is there to help me!”

“I love this bank. Amazing customer service. Wonderful community partner. I feel so valued as a customer. I can't say enough good things about the level of care and service I receive from them. I can't imagine banking anywhere else.”

“I really appreciate the staff in this bank to help me to re-settle down in the state. I don’t live in Kirkland, but I drove here because the web review is great, so I give it a try. I moved back to Taiwan to take care of elderly mother for the past 10 year until she passed and settled down for family of origin matters, then I decided to return to my home in WA. However, this 10 years, the whole world has been through pandemic and many things. I encountered many difficulties, thanks Anh Phuong to help me in the beginning, but when she is not available, Yvonne Baker stepped in and helping all of the way. Yvonne is very nice and full with enthusiasm to deal with all of the difficulties and never show impatience. She called me to follow up several times a week. Because of her I open business account other than individual account. I decided to close the other bank to move to Chase. I feel more confident with Chase Bank because Yvonne. Thank you! I will recommend this branch to my friends.”

“I had an outstanding experience working with Shivani Rai at WaFd Bank. She is highly professional, knowledgeable, and genuinely passionate about helping her clients succeed.

Shivani was instrumental in helping Care Route Medical Transportation secure an SBA line of credit in an incredibly short amount of time. Throughout the entire process, she demonstrated exceptional attention to detail, clear communication, and a strong commitment to finding solutions that met our business needs.

What stood out most was her responsiveness and willingness to go above and beyond to ensure everything moved forward smoothly. She made what could have been a complicated process feel straightforward and manageable.

If you’re looking for a banker who truly cares about her clients, understands business financing, and delivers results, I highly recommend Shivani Rai and the WaFd Bank team.”

“I usually don’t write reviews for banking services, but I had to make an exception for Emily Godown. She was incredibly helpful in resolving a complex issue in a timely and professional manner.

Emily truly embodies a customer-first mindset. She listened patiently and with genuine interest, quickly connected with the right people, and spent nearly two hours with me and my wife to understand our concerns. She guided us thoughtfully through the process, and by the end, we both felt a huge sense of relief—smiling and grateful.

Yay! That’s the kind of experience you don’t forget.

Thank you, Emily—way to go!”

“⭐⭐⭐⭐⭐
I had a great experience at Bank of America. Rajeshwar Dhondi was incredibly professional, fast, and attentive. He handled everything efficiently and made the whole process smooth and stress-free. I truly appreciate his helpful attitude and excellent customer service. Thank you, Rajeshwar!”

“I have been banking with this branch since they opened. The service here is over the top and everyone is extremely friendly and knowledgeable! I recently started a process for an HELOC account with Viji and she has been making this very easy and enjoyable. She knows exactly what needs to be done and is always a step ahead to make sure everything runs smoothly! I can’t recommend her and this branch enough as it is always a pleasure to do business here!”

“Emily called me a week or so before our CD maturity date arrived and asked if we had any plans for the CD and how she could help. I explained quickly what our plans were. She immediately said she would make a note to take care of this for us. Today, she called to inform she had taken care of things for us and was checking in to see if there was anything else we might need assistance with. She even answered the phone and greeted me by first name before I even had a chance to introduce myself! It was surprising as well as efficient. I totally recommend seeking her out for assistance with your banking needs. Excellent service!”

“Came to this location to get a few things set up and had a great experience. Julian and Boris were both very helpful, patient, and professional. They explained everything clearly and made the process feel smooth and easy.

I really appreciated how kind and trustworthy they were throughout the whole process. I would definitely recommend this location, especially if you’re in the Kirkland area.”

“Lived in Tri-Cities for many years. Love this CU. Glad to see that they merged and migrated their service area to this side of cascades. I still have part of pay directly deposited to this CU, although I also have BECU accounts. It is much easier to manage business with a local representative. Looking forward to more interactions with GESA.”

“I just decided to get on top of allocating my personal finances as I haven't been great about it in the past. One of the floating employees, Peach, helped to answer my many questions, set up a higher-yield savings account, consolidate other accounts, and submit a request for an appointment with a financial advisor. Peach was very helpful, knowledgeable, and polite. I really appreciated the help!”

“My experience opening a bank account at this branch was all positive. I'd like to thank the staff especially rob who answered all my questions about how banking works and noordeep who helped with account problems I was going through. Customer service was 10/10”

“Excellent customer service at Chase Bank. Shitul was extremely professional, knowledgeable, and very helpful. She took the time to explain everything clearly, answered all my questions patiently, and made the entire process easy and comfortable. I truly appreciated her professionalism, positive attitude, and attention to detail. It is rare to receive this level of service, and I highly recommend working with her.”

“The 5 stars are for Olivia Killingsworth. I was worried about coming in because nearly every BOA that's not an ATM has dismal reviews averaging 2.5 stars or less. However, Olivia made the entire closing account process quick and painless. I was impressed not only with how much she was running around to get everything done (being the only available staff member on the floor) but she was incredibly down-to-earth; I felt like I was sitting with her at a coffee shop or something that speaks of a relaxed atmosphere; she was professional AND vibrant. Anyways, I'm SUPER grateful for her and the fact that she gave me the kind of closing any customer would wish for was indeed something to be grateful for. I'm pleased that her name is on my closing receipt. Someone give his woman a promotion. PS: I don't know the lady who helped me before Olivia but she was pleasant as well. Great job, ladies.”

“I love everyone in this branch, they are all friendly and helpful! I need to thank Griffin for all his help and Silky for going above and beyond to take care of my needs! That was my first time there and they made it so sweet!”

“I love the Umpqua / Columbia Bank Kirkland branch. I’ve had a great experience with the professional and friendly staff. Tiffany has been especially wonderful,she is very kind and incredibly patient. She always takes the time to answer my questions and provide helpful guidance. I truly appreciate the excellent service and highly recommend this branch.”

“My family and I have been loyal Bank of America customers for over 15 years, but after this experience, I’m questioning our future with them. The issue was eventually resolved, but Bank of America’s customer service phone system is a disaster, especially for elderly customers.

Dominic at the branch was the only reason this issue was finally fixed. While we waited, he personally made multiple calls to customer service, working through their broken system to unfreeze my father’s account. I appreciate his professionalism, his dedication and effort, but the fraud department and phone support (or whoever handles these types of issues behind the scenes)deserve zero stars. They failed to respond, wasted our time, and showed zero care for customer frustration and not to care enough to reach out.

It should not have taken 8 hours across multiple days to resolve this.

Timeline of the experience:

Saturday (1/24): three and a half Hour of hold time on the phone and ID verification at the branch with no resolution.

Monday (1/26): Another 3 hours on hold, requested a callback, received a call that hung up, another failed callback attempt, and still no progress.
Tuesday (1/27): Spent 2.5 hours at the branch while Dominic worked with customer service to resolve the issue.

The phone-based customer service is the real problem—endless hold times, poor communication, and zero urgency. While branch staff did what they could, the entire process was unnecessarily stressful and frustrating. Bank of America needs to seriously improve its phone support. Based on this, I do not recommend this bank for elderly customers.”

“I misplaced my debit card and needed to deposit a little cash . The teller Ashef ( please pardon if I got spelling incorrect ) was efficient , friendly and knowledgeable . She arranged a new card with the same numbers as my old one and walked me through the process on my app .Thank you”

“This place is located in downtown Kirkland by the waterfront. There is free customer parking in the back. When I went around 10:30AM on a weekday there was no wait and the service was friendly.”

“Lisa and Carol are wonderful representatives of the bank. They both went way out of their way to help my wife and me with a difficult situation.

Many thanks

Benjamin and Sandra Fairchild”