Verizon's store at 3620 Broadway in Everett offers a friendly and helpful in-person experience with knowledgeable sales consultants. Customers can get assistance upgrading their Apple iPhone, Samsung Galaxy, or Motorola edge+ devices, as well as setting up Verizon plans and shopping for wireless accessories and exclusive Verizon services. Many reviews highlight the excellent customer service provided by staff members such as Damon, Zane, Brian, Tim, and Aujane Riedel. Customers appreciate the personalized, efficient, and polite assistance, with some staff going above and beyond to ensure satisfaction. For example, Damon was praised for his help in resolving a delivery issue, while Zane and Brian were recognized for making the setup process smooth and enjoyable. One customer shared gratitude for the service received from Tim, and another complimented Aujane Riedel for her dedication, late-hour assistance, and outstanding service. Overall, the store is known for its attentive staff, positive atmosphere, and commitment to making each customer’s experience pleasant and satisfying.
I took my mom in today to replace the phone she's had for many years and the service was great! Samuel got her all set up and made sure everything was transferred and set up for her. He was great to work with and we genuinely appreciate his efforts and patience!
April 2026
Damon was super helpful. He is good at what he does and is a great asset to your organization. His knowledge is evident when he assisted us with our provider transfer. The store was clean and inviting.
February 2026
Kayleb provided excellent service while helping us with updating our phones! Much thanks!
