Verizon's Federal Way store offers a range of mobile and internet services, including 5G home internet and business solutions. Customers can visit the store in person or schedule online appointments for added convenience. The store features options for online orders, allowing for in-store pickups, free 2-day shipping, express lockers, or same-day delivery where available. Many customers have praised the staff for their exceptional service. Francisco received recognition for his patience and dedication, spending over two hours assisting a group of friends with their needs. Sawyer was noted for being helpful and patient while guiding a family through the process of purchasing their daughter’s first phone, providing useful tips on parental controls. Frankie was also commended for his knowledge and assistance with home internet queries, leaving a customer feeling confident about their purchase. Additionally, Marshall impressed a customer with his thorough answers regarding a Netflix/Max bundle and the iPhone Pro Max. Overall, the customer service at this Verizon location is highlighted as friendly and attentive, making for a positive shopping experience.
I was returning a phone purchased online. I was working with the supervisor at the time and they refused to return the sales tax on the phone it was over $80.00 YOU DON’T GET TO DOUBLE DIP!..
June 2024
You people Rock. In and out in just a few minutes. Took care of my problem.
June 2024
Hi . Had amazing experience today at Verizon store. Federal Way location. Francisco helped me and my friends. Appreciate his patience to customers. Verizon company. Please promote him because he spends over 2 hours with us and helped me to solve my friend's building problems.
