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“Came to get a travel document notarized. The staff was very helpful, friendly, and personable and the store had a lot of fun magnets, cards,and such items in addition to caring for your shipping needs. Really fun spot, I'd recommend stopping by.”
“This was my first time getting a self storage space and what an easy going and stress fee experience. I signed up online and didn't even have to go down there. When I did though, Jen was very friendly,welcoming, and answered questions I had without making me feel dumb. The place was very clean and I liked the added security. All this gave me such peace of mind. Thank you Extra Space Storage.”
“Kris, Tacoma, WA.location, represented The UPS Store by providing excellent customer service, in an expedited time frame. I’ll most definitely continue my services at this location. Thank you.”
“I love this place - it’s so much better than going to USPS. Prices are good & all of the workers are super friendly. 10/10 would recommend; support this small business!!”
“The employees were very helpful and friendly. As well as very knowledgeable. I go to the UPS store is clean. The staff always great me with a smile and thank me for doing business with the when I leave. I'm 70 yrs old and use a can or my walker. If the store is busy the offer me a chair to sit and wait.”
“I just wanted to let you know that your employee Kelly provided excellent service to me and other's at my last visit to your UPS Store #5384. Her knowledge of shipping and pricing us shipping boxes 📦 is unmatched from anyone, I have ever experienced. Kelly is a great hire. Please 🙏 let her know Farmer J appreciate her hard work 🙏 💪 💯”
“I would give 10 stars if I could! These people are my heroes! Thanks especially to lilli(?) Who helped me retrieve an object that I didn't mean to send. Love them!”
“The Asian lady in this store is cheerful and has great customer service. All the employees do. When my package needs tape, they don't try to get me to buy tape or charge me. They'll tape up where I need it and are always gracious about it. All good employees. It's not that the Pearl Street UPS has bad employees, I don't mean that. But if you need a little extra tape, go to Proctor and get the extra customer service. Pearl won't help you with tape problems.”
“This was one of the most professional UPS stores that I have been too. This is after visiting two other stores in the area.
One of the stores failed to open on time and the other one had a rude customer service rep.
Diego went out of his way to help me out, and it was much appreciated.”
“The manager there is hands down one of the sweetest, most patient people! Even in the face of some real tomfoolery, she was cool, calm and collected. Beyond that, service was fast and easy!”
“I’ve been there a few times recently and every time the younger gentleman has been working the front desk. He has been so helpful and even saved me a few dollars with an alternative shipping suggestion today. I’m thankful and really appreciate the customer service!”
“I have always been treated courteously even if I did have to wait in line for a while. Its not the fault of the employees if people have unreasonabe requests or just problems that take a while to resolve.. Not everyones issues are simple. People should just have more patience. They should try to put themselves in the same place in their own job and ask themselves if theyve ever had a prob with a customer and had someone waiting and couldnt do anything about it but have them wait?”
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“Great experience with UPS. Tanya was friendly, helpful, and made the process easy. She answered my questions clearly and provided excellent customer service. I really appreciate her help through the time I've been a customer here.”