“I am always helped by the kindest man whenever I stop by often to drop off packages for my job! He always smiles so nicely and is so polite and patient even when it's busy. I would go out of my way to come here just for the nice customer service experience :)”
“Mrs. Edelweiss was extremely helpful and kind. Very Resourceful and welcoming! She helped us get set up and saved a good amount by showing us the best unit for our belongings. I highly recommend stopping by and using extra storage for all your storing needs.”
8:30AM - 6:30PM
2602 S 38th St a, Tacoma
Mailbox Centers
“Stopped by my local UPS Store to ship back some brochures that were printed incorrectly, and I had another great experience. As soon as I walked in, the staff greeted me with a friendly welcome and quickly helped me get everything packaged and sent back without any hassle.
The store was very clean, organized, and offered a wide variety of shipping and business services. What stood out most was how helpful and professional the team was throughout the process. They made what could have been a frustrating return very simple and stress free.
I've visited several UPS Store locations over the years and honestly have yet to have a bad experience. The consistency in customer service is impressive. Thank you to the team for the friendly service and quick assistance. Much appreciated!”
“I had a wonderful experience at the Postal Annex, Becca assisted my husband and I with shipping an expensive package with expedited service. The customer service was attentive, helpful, and very quick and painless. Would suggest this location to anyone needing shipping or notary services.”
“Best independently owned UPS store. Staff are knowledgeable, accessible by phone and well staffed. They have a self service kiosk and are amazingly efficient with processing and packaging shipments.”
“So easy to use. This store has a station where you can scan your own items to drop off, whether it's an Amazon return or an item you're sending out. They also have 3 stations with attendants when it gets busy. Rarely have to wait at all.”
“Wow, I just walked out of this location and I have to just say Sierra is incredible. I had a stockpile of returns that all had different ways of being returned, but she was patient, helpful, and extremely friendly to work with. I hope her manager and co-workers see this because she should be recognized!!! Thank you, Sierra!!”
2:30 - 4:30PM 9:30AM - 1:30PM
9040 Reid St, Joint Base Lewis-McChord
Mailbox Centers
8:30AM - 6:30PM
2522 N Proctor St, Tacoma
Mailbox Centers
“The Asian lady in this store is cheerful and has great customer service. All the employees do. When my package needs tape, they don't try to get me to buy tape or charge me. They'll tape up where I need it and are always gracious about it. All good employees. It's not that the Pearl Street UPS has bad employees, I don't mean that. But if you need a little extra tape, go to Proctor and get the extra customer service. Pearl won't help you with tape problems.”
“It’s a very convenient location, and the store is very neat and clean and seems to have everything needed! The prices are fair! It’s a much better experience than going to the post office that’s for sure! The people that work there seem to be very knowledgeable and most of them are really friendly. The nice thing is is you can send something but USPS there as well.”
“I have to return more amazon packages than I'd like to admit. I've needed a lable printed on a number of occasions. Amozon makes it difficult & they do their best to be helpful. It's worth the price of the lables being printed. Thank you, Andrea & staff. I will eventually learn your names too.”
“The post office was great. The staff are very friendly and helpful. But you're carrier's keep delivering my mail to my neighbors! What's the deal???”
“I have always been treated courteously even if I did have to wait in line for a while. Its not the fault of the employees if people have unreasonabe requests or just problems that take a while to resolve.. Not everyones issues are simple. People should just have more patience. They should try to put themselves in the same place in their own job and ask themselves if theyve ever had a prob with a customer and had someone waiting and couldnt do anything about it but have them wait?”
“Came to get a travel document notarized. The staff was very helpful, friendly, and personable and the store had a lot of fun magnets, cards,and such items in addition to caring for your shipping needs. Really fun spot, I'd recommend stopping by.”