This Verizon store in Kennewick provides mobile, 5G home internet, and business services. Customers can schedule appointments or place orders online for in-store pickup, free 2-day shipping, or same-day delivery where available. The store manager and team are frequently described as excellent, going above and beyond to fix problems, with good customer service and very professional service. They are helpful in providing products and advice, with fast and friendly staff. Multiple reviews strongly advise against using third-party stores, citing bad experiences where those stores made false promises, created issues that required fixing, or provided suspicious, non-official products. The team is acknowledged for greatly helping to resolve these serious problems. However, some feel the staff is very sales oriented, appearing disappointed if a customer does not buy a new phone immediately, and not always helpful in supporting existing products. The store itself offers ample parking and is noted as very secure.
Natalie was very informative and courteous, sold me on a new cell phone.
April 2025
Great place to shop for phone plans and the employees are polite and sweet and respectful towards you
February 2025
10 stars!!!!! Nick was an incredible help. In a matter of 3 days another carrier made promises, set up an account without permission, downloaded temporary numbers, and locked one of our phones. Nick restored everything back to Verizon. Thank you Nick and Verizon for making everything right again.
