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“Lovely employees with stellar customer service. Every one of them I've interacted with has been prompt, polite, and helpful. They go out of their way to make your shipping options or solutions easy to understand. The retail-front is well-stocked and organized.
It does get busy, especially around the holiday season. More often than not there is a long line. If you need service up at the counter, set aside a good chunk of time. Otherwise the rest of the facility is open for self-service. Give the employees some grace in busy times.”
“I had to send out a big awkward vase to my brother and they worked with me for 15-20 minutes just to figure out the cheapest shipping option! They got the price down from $240 to $121, and earned a loyal customer. If you want a specialized, local business shipping experience definitely come here!”
“Store Manager is extremely awesome and knows his job. I love this site which is extra space 216! Seriously come to this storage facility to store your things! You won't regret it.”
“I had to shipped a bunch of stuff to a friend. The associate Tiffany was extremely helpful. She was able to pack and reduce my 5 containers down to 1 box. I recommend coming to this store for packing and shipping.”
8:30AM - 6:30PM
2602 S 38th St a, Tacoma
Mailbox Centers
“Let me start by thanking ownership and management for the effort of making sure that I was taking care of. Let me say I do not know who the owners are but I would love to meet and shake your hand. It’s a rare thing when owners take the initiative and make sure it gets right. To everyone who reads my review this place will get it right if not the first time come on back they will get it right. Applaud to this UPS. If your in the market for a mailbox look no farther. Let the UPS store be your home and more. Oh yes one more thing don’t let the one stars be a deterrent. That I can almost guarantee if this stays in this ownership it will all become 5 star service.
Edit for update: I have been with this store for about 6 years. I have to say this store has some of the best customer services and really welcoming staff. I am very grateful to give them my service. Please if you are looking to ship or even purchase a mailbox, this is by far the best place to do it.”
“I have been using this Postal Annex location for years and have always had a great experience. The owners and employees have always been super nice and have gone above and beyond what would be expected almost every time I have been here. I would recommend them over every other shipping store in the Harbor.”
“I really like how convenient this location is. It was a quick in and out despite the long line. I was super impressed by the speed. Got in and out in less than 2 minutes with 3 people in front of me. It's difficult to take a left out of here but that's because it's on a convenient intersection so this is to be expected.”
“My go to UPS store!! Seriously The Best service & UPS store around!!! They’ll even help tape up your box without charging you $5 for a piece of tape ? like the one in Lakewood? Always friendly, available to help and courteous!!”
“We have a mailbox here where we get lots of packages delivered. We just love the people who work here. Every single one of them is friendly, competent, efficient and helpful.”
8:30AM - 6:30PM
2522 N Proctor St, Tacoma
Mailbox Centers
“Min and her team at the UPS Store in Proctor are aces in my book. They helped me ship two much-needed boxes to Japan as part of my move, including helping me brainstorm the best boxes and being patient with me when I forgot a whole other item I forgot needed to be shipped. They did a great job making sure everything got there safely and securely, as evidenced in the photo. I gave them a PlayStation 5 in some bubble wrap and they made sure it could make the trans-Pacific journey in style.
If I were still living in Tacoma, I'd be using them for all my shipping and mailing needs.”
“It’s a very convenient location, and the store is very neat and clean and seems to have everything needed! The prices are fair! It’s a much better experience than going to the post office that’s for sure! The people that work there seem to be very knowledgeable and most of them are really friendly. The nice thing is is you can send something but USPS there as well.”
“I don’t know about the customer service here, but the place is clean. Looks like it has everything like the normal USPS stores do. Parking can be difficult. Might be only street parking. Not sure if the parking lot adjacent to the store is for USPS parking and it has signs that unauthorized cars will be towed day and night. The hours are printed large on the door.”
8:30AM - 6:30PM
3800A Bridgeport Way W, University Place
Mailbox Centers
“We receive deliveries from Quinessa Muhammad who is absolutely amazing. She is the best UPS delivery driver we have ever had 10 stars
Always professional and courteous”
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“I have had many issues with amazons return instructions.. it always changes! and this stores staff overall has been amazing and patient with providing me exact insight on where and how to find my instructions in my Amazon account. Thank you Andrea for taking time to help me today.”