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“Alfaz helped us with all our shipping. We came during closing time. He was very accommodating and friendly. He went out of his way to make sure our boxes were packed correctly. He also gave is tips on better packing. He really knows his stuff. He should be promoted.”
“Absolutely the best! Had a lot of returns, which took less than 5 minutes to process (no line ups). Marlene and team greeted us with the biggest smile and laughter. The only UPS store we trust!”
“The staff here is incredibly helpful, patient, and efficient - we've processed countless returns, shipped things internationally, and most recently obtained passport photos. We'll keep coming back to this specific ups store!”
“I’ve been doing business with these folks for the last two years. In that time, the staff has always been kind, welcoming, and willing to help. In a world where that’s not always the case, they have consistently been a bright spot in my day. I look forward to working with them for all of my small business shipping needs in the future.”
“I don’t often take the time to write google reviews, but I had such a great experience at this location I felt compelled to share. Michelle was kind enough to help me minutes before closing to overnight an exceptionally important document that needed to be sent across the country. She and did everything in her power to make sure it arrived on time, was incredibly safe and protected while shipping, and still insured that we got the most affordable option available. Not only did that package arrive on time to a very thankful recipient, but the extra care she took in packaging kept it waterproofed when it was apparently delivered during a rainstorm. Michelle was an absolute lifesaver, and it’s so incredibly rare these days to experience customer service that is not only professional and helpful, but genuinely caring as well.
Aside from that experience, I ship from this location frequently and all the employees I’ve dealt with are equally friendly and go above and beyond to help their customers.”
“This location is always so helpful and fast! I came in right at seven and Franklin helped me. I appreciate the stores hours and easy access! This is my go to location!”
“Only saw 1 handicap parking space at this strip mall and it was 11 spots away from the door. The entrance does not have automatic openers so another customer has to open and hold the door for anyone with difficulty walking or opening heavy doors. The shop was very crowded with people waiting for services at 1pm on a Saturday. There are a few chairs but more people than seats. Came here for fingerprinting because it's 1 of only a few places who do this on Saturdays. They sell packing/shipping supplies, have mailboxes, and ship UPS, FedEx, DHL, and UPS. Understaffed but staff was quick, nice, and professional.”
“They're under new management the ladies there are so wonderful and helpful it's a good place if you never need help mailing out a letter of package or anything good people skills and very polite”
“This UPS store is really good and the people are great, organized and helpful. I have had a mailbox at the store for years and recently the store came under new ownership. The new owners are doing a great job and I can continue to give my full recommendation of them.”
“We came here to ship my wife's wedding bouquet for preservation. We had to ship the flowers delicately enough that they wouldn't get crushed in transit, and they had to be in a bag of water. My wife was very worried but the guy behind the counter was a superstar. He carefully packed up the flowers, allowing us to help, and used more packing material than what we had brought to make sure the flowers were cushioned. We really appreciated the extra help!”
“My husband and I were randomly talking about what an absolute perfect model of customer service this UPS store is. There has been some turnover in staff in the decade I’ve been visiting, but much less than one might expect with younger staff. But the manager of this location consistently hires the same service minded standard and it really is deeply impressive. The employees all seem happy and to enjoy their work and each other. They seem relaxed and at ease, but hold such an amazing standard of relaxed customer service. This is a shining example of retail customer service done right and the management should seriously consider writing a book on their approach.”
“I had a very pleasant experience visiting this store today for my printing needs. Ryan was prompt, helpful, and kind. Excellent customer service and I look forward to coming back again. Thank you!”
“Excellent service by staff today.
They were very patient with my last minute requests (seconds away from closing time) but also helped by scanning my package again after a glitch from Amazon.
Thank you for helping. ?”
“Had them ship a small fragile item (engine control unit) and pack it for me. Took all of 3 minutes. The price I paid ($40 altogether including shipping) was worth not looking for the bubble wrap tape and box that they included and there was no line. Time saved was worth the price in my opinion.”
“Ms Sung Pak is a great owner and staff. I have been there twice mailing photos and goods, she was always patient and helped me find the best international mailing service. you can always trust her.
Aunt Park can speak Mandarin, English and Korean, and is very authentic. She will help me choose the best and most economical service every time. Her store can deliver cross-border logistics for all companies, and the speed is faster than Chinese logistics. It is highly recommended!”
“I've been a UPS customer for over a year and they've always provided excellent service. The owners of the store I go to recognize me and are very friendly, which I really appreciate.”
“Joshua stayed open for us to take some last minute passport pictures! He’s also helped us multiple times for notary, always efficient and perfectly done - no problems!”
“Platinum Standard Customer Service. I can’t thank Sandeep and crew enough. They actually stayed open, past their closing hours, to help us with documents due same day.
Now, that is what I call service!”
“This is my regular location and I only came in to get a gift shipped off to my God mom. Its usually crowded in here because it's a high traffic area. Today I was the only patron. Service is always great no issues. Each customer service person is kind, patient and respectful. Always asks for clarity on address or verification of phone number.”
“This place gets a lot of negative reviews. But not today. I had a couple of returns and the line was long but the staff of 2 took the time to be efficient even when people were fumbling with their phones not knowing how to find QR codes, etc. the young man was patient with everyone while the young woman worked behind the scenes making sure every item was accounted for. When my time came, I was the lady fumbling with my phone because the darn QR code was not displaying. The young man didn’t send me to the back of the line, he gave me time to figure it out while he took other customers. At the end, it all worked out. He was kind, patient and pleasant.”
“Georgia Simpson, thank you so much for the great customer service and follow-up. I really appreciated your kindness, communication, and willingness to help during a stressful passport situation for my tenant. You made the experience so much easier, and it truly did not go unnoticed. Thank you again!”
“Negative ?
•None
Positive ✅️
•Quick Lines
•Near Post office
•Friendly customer service
#localguide”
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“This is the finest UPS or mailbox store I’ve used. The regular staff know all the customers by name (and box ?), and they have everything for my shipping, packing, laminating, notarizing needs. Super friendly and easy to work with. Convenient parking ?️ in front too! And they text you when a package arrives.”