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“Joined over a year ago. Recently my CD had matured, quite surprised with my dividends collected. All the staff is very polite and informative. There was a hiccup with the ATM one time over the summer. They quickly addressed the issue. I was impressed. I also enjoy the share branching. When paying off my car loan my other credit union was refunding me the extra paid amount. Was able to go into Tapco bonney lake and handle it all, and transfered my extra funds over immediately to current account. Soon they will be holding free Santa photos for the holiday. Such a great way to give back to their members in appreciation. The branch manager does a wonderful job and very thorough. All her employees are well respected and seem to enjoy working here.”
“Had my wallet stole. A first. What a nightmare. I shut all the cards off. But Harborstone made it so much less stress.They took right over.. it was amazing. I don't think I could ever thank them enough. I have never received sure awesome service... Thank you So. Hill Harborstone & your call center, but your fraud Dept is fabulous. Thank you everyone have a great week.”
“I want to comment about Joni Cross and her team at Wa. Fed. In Puyallup. I’ve partnered with Washington Federal Bank using the owner build program for over 15 years. We’ve built 4 homes and are getting ready to start our 5th. Joni has always been a wealth of knowledge in the banking industry and definitely with home construction. Every time I’ve come to Joni seeking advice or have questions she usually has the answer or gets the answer. That makes the customer side of banking stress free, or at least as stress free as possible ?. I don’t do reviews often and if I do it’s usually a bad experience. This is a well deserved acknowledgement of above and beyond service from me and I know others feel the same way.
Sincerely, Chris Janssen.”
“I enjoyed the Wonderful Lady that started the account for me. I was however disappointed that I couldn't get my debit card for 10 days because I need money sooner than that. But I'm am happy about getting my account opened. Great Bank. Great People.”
“Brandi S. (Branch Manager) is amazing. I came in with some hard questions and she helped me every step of the way. I have banked with sound for over 20 years. This branch by far has always been the best for customer service and care. The rest of the team was great as well! Brandi I so appreciate your help yesterday in understanding my situation and offer great solutions!”
“If I could give them more than 5 stars I would. Ashley and Kristina went above and beyond to assist both myself with printing, signing, and notarizing our documents at this branch. They were prompt with communication and made this process one thousand times easier! Give them a raise :)”
9AM - 5:30PM
10208 187th St E Ste 100, Puyallup
Banks
“Janet is the most knowledgeable and professional I have come across. While dealing with the death of my husband, she walked me through the process with compassion and professionalism. Something I didn’t received from my other banks. Sound Credit Union is by far the best with people like Janet.”
“All four employees made me feel completely at home and genuinely had my best interest in mind. My loan specialist was not only super knowledgeable but also hella funny! Her husband works in real estate, wink - wink and together they make such an awesome team.”
9AM - 5PM
21003 WA-410, Bonney Lake
Banks
“Visited this branch last week for the first time since moving to Bonney lake- the staff is great. Amber Bradshaw took care of me and was so kind and helpful! Just a very genuine person! You could tell that she really enjoyed what she did and helping to assist customers! She was efficient and explained every process to me. Hard to come by anyone in the workforce today that’s as professional, and courteous as she is! Additionally, there were two bank tellers who seemed to be friendly and really know everyone who came in by first name! Overall, great experience at this branch!”
“If I could give 10 STARS I would! Since moving to the community January 2022, Ocean Shores Timberland Bank customer service has been BEYOND outstanding! Disabled husband with wife still working, getting by week to week watching every penny a bad actor somewhere tried to steal every thing from us. No, we are not part of the "elite entitled rich upperclass" paycheck to paycheck is more accurate. Timberland stepped up and handled this B.S. in 1 day! Thank you, sincerely, to the entire Team at Timberland.”
“Good experience but my Gosh, the guy working the front desk in the front on Aug 28th around 1pm. He was helping a younger lady with the name Megan. He called her up just fine. She then gets called by a different banker. He said “I’m helping her, just drop her back in the queue.” Then another banker calls Megan. He glares at the banker. The banker goes “did you grab her?” He says with the rudest tone “yes”. How are they supposed to know? Meanwhile my grandmother is standing up because she doesn’t have her card and didn’t know she could still use the kiosk. He says “ma’am you need to check in at the kiosk and wait your turn” so rude? But anyways. Next banker calls a different persons name. Nobody comes up. The rude guy yells “just grab whoever is first! Jesus Christ!” Across the whole building. I watched him be rude to 3 people in the span of 5 minutes and stopped paying attention after my grandmother got called. It was ridiculous. Quit if you don’t like your job or can’t be nice to people, especially the poor coworkers. It’s embarrassing to them you speak that way to them but more embarrassing you behave that way as an adult. Idk who he was but I believe his last name started with an R from afar. Has to be a hostile work environment with this guy.”
9AM - 5:30PM
17526 Meridian E, Puyallup
Banks
“Recently new member to the bank and was transferring a car loan to them I went in and dealt with Mina she made the process simple, fast and continued to follow-up even when I left the bank! Stellar service and great follow through which is very hard to find these days highly recommend WSECU for your next bank to trust!”
9AM - 5PM
13613 Meridian E Suite 210, Puyallup
Banks
“Gabriella was always friendly and willing to answer any questions we had during the process. She did a great job of making herself available and working around my schedule. In addition, she did really well making the family feel comfortable which is not always an easy task. When we did finally decide on a deal, she did a good job of staying on top of us to keep things moving and ultimately helped us get across the finish line. Thank You!”
8:30AM - 5:30PM
16510 Meridian E, Puyallup
Banks
“Had the best service in our lifetime. Branch Manager, Vanessa assisted our family to open our 11yr old twins - Student Bank Accounts.She, was so wonderful and amazing by treating them as adults and educating them and they signed there 1st ever documents.We will cherish our experience with her and look forward as new members”
9AM - 5PM
3710 S Meridian, Puyallup
Banks
“I want to sincerely thank Isabell at the Chase Bank Puyallup location for being so kind, patient, and understanding during this incredibly difficult time. I’m dealing with my late husband’s estate, closing his business, and handling his estate account, and Isabell has been beyond helpful every single time I’ve stopped by this branch. Her compassion and professionalism have made a challenging process so much easier to handle, even though my life has completely changed since losing Drew. I truly wish I could come across more amazing people like her. Thank you, Chase, for having such a wonderful team, especially Isabell. Thank you again for the great customer service. I did make the mistake of visiting the Sumner location recently and had a horrible experience, which reminded me why Drew and I had stopped going there, even though it’s just 3–4 minutes from home. Thank you, Puyallup Chase Bank, for everything you do and for making a difficult time a little easier with your amazing team!”
“This branch has helped us tremendously in the last two weeks with all types of banking, including estate accounts. The entire team and managers have helped us with guidance and professionalAssistance with forms and phones calls to different departments with BOA as well. Great support for our family. Thank you!”
“My loan officer Jose and processor Odalis were kind and patient through my refinance. The most important thing for me is that all agents at Gesa credit union would take the time to respond and answer my questions in a timely manner, kept me posted through the process and reassured me when I had doubt and anxiety. They told me what I needed to get started, after I provided all that was needed, I received notice of loan approval. We began 8/27/25 and closed and wrapped up with cash in hand on 9/18/25. Wow, less than a month. I couldn't ask for better service. I recommend Gesa credit union, they provided me with excellent service. Thank you Jose, Odalis and your team at Gesa.”
“My first car was totalled & it upset me when the at-fault driver's insurance didn't take over nor was my insurance with Progressive very helpful. I was left with part of my loan to pay off. The people at this location helped me through the process with compassion, understanding, patience, & consideration for the dues, while also helping me to purchase a new vehicle.”
“Love columbia bank, they are the best bank around, and I don't even have an account at Columbia bank, so that should tell you alot about this bank, as a non customer believes is the best bank around, and I have, u. s. bank, and keybank, but will be switching soon as possible, until then, I will be a avid fan of all Columbia banks for there outstanding service, and unmatchable customer service they provide me 100%, of the time I go there, and that is atleast one a week to cash my check from work, and it's not even close to any other bank around, so try them out and see for yourself”
“Jodi was so patient and helpful. Navy Federal continues to have great customer service. She helped answer all my questions and helped guide me through my transactional needs.”
8:30AM - 5:30PM
601 39th Ave SW, Puyallup
Banks
“Staci Lee is fabulous! Always helpful, knowledgeable, and prompt to respond - she's emailed me back many times outside of normal banking hours, even when she's been on vacation!”
9AM - 5PM
1005 Wood Ave, Sumner
Banks
“When I found a better rate and had to pull alot of money out of Heritage in Sumner, WA., Kevin was helpful every step of the way even though my business was going somewhere else. He never lied or tried desperately to get me to stay - his interest was genuinely my best interest and I find that very rare. In a Willy Wonka kind of way, we worked something out and I ended up staying at Heritage because they gave back the Everlasting Gobstopper instead of selling it to Slugworth. Honor is more valuable than gold.”
“The bank manager Britney is super helpful and all the tellers are great to work with. It's always a pleasure seeing these folks at my local US Bank of Bonney Lake, WA branch. Keep up the good work.. :)”
“We have been with Harborstone for years and they have done 5 of our loans. We recently purchased a new vehicle and the dealership kept trying to get us to go with their lenders but we like who we’ve worked with over the years. She didn’t review our application but she did help out on a form we needed updated before we signed. She got it corrected from the department it came from and we are smooth sailing.I just want to give a shout out to Lorie Waldner of the Bonney Lake Branch! Thank you again!!”
9AM - 5PM
15117 Meridian E, Puyallup
Banks
“I've used keybank my adult life and I've been so happy and impressed with there service, each time I go into branch they are so welcoming and happy to see me. I recently went into branch for some investment advice and they were more than happy to help me. They put me in the right direction to make my future, with money succeed. I'll use keybank forever I can always count on a no hassle guarantee ending.”
“This bank is awesome! We switched from another well know bank to Timberland Bank. The Edgewood, WA branch is the best. They know our names and we have had the best customer service experience. Paul Long helped my wife during the Covid shutdown with a PPP loan. Thank you!!”
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“I love key bank, I switched over from Wells Fargo. Amber made my transactions seamless. She was very detailed and went through the process with me of direct deposit and what banking products would be most beneficial for me.
The only thing I find to be frustrating at times is that there usually is only one teller, especially on Fridays, I noticed that people saw the extention line and walked out, which is unfortunate.”