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7:30AM - 5:30PM
9020 Lakewood Dr SW, Lakewood
Hardware Stores
“Every time I go in there, the customer service is excellent. I will definitely continue to shop there. You honestly just don't get service like that very often anymore.”
“I called before my visit to confirm they carried what I needed, and the phone experience was great—both associates were helpful and kind. When I arrived, the cashier made sure I got every answer I was looking for. She didn’t know the answer to one of my questions, and I was ready to just guess, but she insisted on calling someone who had more knowledge about my situation.
The associate she brought in was incredibly helpful, knowledgeable, and really understood my needs. The associate who brought the items out to my truck was also exceptionally nice—he even loaded the bags into the bed for me.
I had been nervous about making this trip because I honestly had no idea what I needed, but every one of these associates made me feel comfortable and taken care of. I’m truly grateful for their help.”
9:30AM - 5:30PM
628 E 60th St, Tacoma
Hardware Stores
“Went in to look for kitchen light. Found some stuff. Also looked at bathroom sinks and cabinets. Have brought stuff from them before. And have been very pleased”
“Came to the base to do some installations, only to find out kits had mismilled screws 3000 plus. Being new to area I went to Fastenal out of name recognition no luck. Could not tell me where to go. So stopped at a O'Reilly's they told me about Tacoma screw
Went to the Olympia location Jared found what I needed but that location only had 200 but found another 800 at the Tacoma location so grabbed those as well and they had the rest of the order two days late. Before I could write this review I had another bunch of kits missing specifically nuts and screws
They again saved the day it me enough to get thru the day with more coming in tomorrow.
Jared, Brady and especially David !! He really when above and beyond to meet our needs, to find what I needed and get it to me and follow thru with all communications and status updates.
And Sarah help out today big time
Thanks again, I'm sure I'll be back before this is all over”
7:30AM - 5:30PM
13602 Pacific Ave S, Tacoma
Hardware Stores
“By far the best customer service I've experienced in years. James was incredibly knowledgeable and helpful. I will definitely be back and would recommend Brookdale to anyone. Prices are competitive and they offer a military discount on lumber unlike the big box store down the road.”
“Always a great experience down at the fife BFS location! Counter crew is very knowledgeable regarding all their products followed by the fast service of drivers in the yard!”
“Always a great place for replacement tools. Excellent selection of disposable gloves and other single use tools. Definitely recommend the Inside Track membership, will save you $$ throughout the year.”
“The people there are very helpful and willing to answer any questions or guide you with what you need. They will even help you with things out to your car without even having to ask them. Between the south and Ace and the 112th St., Ace. They are the only two that I will go to even if I am near a different store.”
“Only one store had the item I needed. Asked them to hold it for me for 2 hours so I could drive to them. Object was waiting for me at the checkout and they offered help getting large heavy bulky item to my car. Thanks Ace employees for making my shopping experience stellar!”
“We love Westgate Ave Hardware. They are friendly, helpful, quick to serve. Recently I needed help on a birthday gift for my husband. The team at Ace went above and beyond to help me get everything exactly right, exactly in time. And they did it with joy!”
“Purchased a vinyl window (custom order) wasn't sure what to get exactly but, the representative (Sarah Nolan) was wonderful and explained the difference between the windows and their fit in the opening. I received the window within 2 weeks. I also purchase lumber and pellets from Gray. They have great customer service always.”
“Nice people
Filling the propane tank was very quick. The guy saw me walking to the pump and literally beat me to it. Apparently that is normal.
I'm told they are slightly more expensive than u-hual, but not wait time more than offsets that small difference.”
“Didn't have what I was looking for ,but everything I normally use was in excellent Stock! I was looking for 2 Cycle Carburetor adjustment Kit with the small Cleaning Brushes and Wires! Most Kits have about 10 or 12 Small Drive Screw Drivers of different types of Drives! Online it shows availability, but the Store didn't have them! Great affordable Good Tools @ Harbor Freight for Sure!!!”
“Great experience!! After searching for months at Home Depot, Ace Hardware, and WGS Guns for a screw to help mount my laser on my pew pew, I finally discovered NW Fasteners! Ron was amazing and knew right away what I needed!”
“I didn't know what I needed to make the changes that my new fuel pump needed. I needed to go from a stiff metal tubing to a flexible USCG approved tube. I needed all the fittings as well due to the changes. I spent 2 hours at 3 different local chain parts suppliers, they were useless, and I'll never get that time backI went to Williams, Bill had it figured out and sent me on my way in less than 15 minutes. It is so nice to be able to go somewhere that has knowledgeable people working to take care of customers.Thanks, Bill! Thanks, Williams!I'll be back”
“Great store and the employees go out of their way to help you. Not everybody can afford top-name brand tools, but at Harbor Freight, you can afford the tools to get the job done right!”
“This place is amazing. We do a lot of business here and sometimes it’s a simple fix and other days it can be a bit complicated. The staff is always helpful in making sure I’m satisfied and leave with the correct parts. Today was no exception. James went above and beyond in helping me and my company. Thank you.”
“I am newly in a wheelchair and I drove up to the front door called them.Someone came outside and helped me in my truck.I couldn't believe it they are awesome!”
“I was able to rent an auger they had 2 in stock. Apparently, you can't reserve heavy machines online as it showed nothing for Sat rentals. So I just called in and they opened at 6am. Victor was very helpful gave me the run down of the machine and got me out in no time. Thank you so much, Victor!”
8:30AM - 4:30PM
2402 Pacific Hwy E, Fife
Hardware Stores
“Needed oil and was thankful for their knowledge ensuring me to buy the right oil for my Audi Great customer service and didn't demean me in any way highly recommend going here”
“Amazing customer service! Helpful and professional when I had questions and solved my issues in seconds and provided advice. Only giving five stars because I can’t give out more!”
“My wife and I decided to gift each other a Weber griddle for our anniversary (romantic, I know), and I’m so glad I was able to purchase from our local Ace. They assembled for me and helped with loading it, since I’m recovering from a recent surgery. The staff were super courteous, even when they found it necessary to remove the cover in order to fit it in my van.
You owe it to yourself to shop this store. WAY better experience than you’ll ever get at HD or the big L. :)”
“The service was fantastic. The 3 gentlemen I interacted with We're kind , courteous And helpful with ideas with my project.. The customer service couldn't have been any better.”
“Aaron always helps me and gets me what I need. And that's why I continue to shop here. I come from Port Orchard, so it's a little bit of a drive, but they usually have what I need or can help me find it.”
“Eric helped us. He was super friendly and made sure that he was giving us the most helpful advice, not just selling us things. I will definitely come back here to maintain my chainsaw and purchase other products.”
“Today was my first visit to McLendon and I was so impressed with the service. I had a list that included things in 4 different departments and there was someone to walk me through each one to help me pick out the correct items. Plus I needed a 33" x 16" board that they found for me in the scrape pile. I'm a very happy customer and will never going wondering through those other stores again.”
“Usually really helpful. A couple of times I've gotten the wrong hardware or they didn't have what I specifically needed or didn't understand what I was asking for”
“Having manufacturing issues with a Kohler product requiring multiple returns. Eric at Rosen’s is very knowledgeable and providing great customer service. Give this guy a raise!”
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“Amazon is in this location. Did not shop but I saw some clearance items with ceiling fans and bird seeds and also a sign saying some plants are 50%. Always a pleasant shopping experience. Drink machine in the back and they are very helpful. Prices are a pricey for some items.”